Extraordinarily helpful from departure to arrival when traveling as a single mother with a baby and…read morea lot of luggage! Flight attendants helped me both in Keflavik and in Copenhagen to get a stroller and/or help carry my luggage since my own stroller wasn't allowed by the seats for security reasons in Europe; something I hadn't expected, since it's custom to take the stroller all the way to the airplane and put your child (and luggage) back in the stroller as soon as you exit the plane. Thank you so much Iceland Air!

After many many years traveling....the icelandair experience on 07/21/26 was a nightmare...first…read moreflight delayed i get it weather happens...now the fun starts. We land in iceland for a layover....when I get there go through customs...many occasions ive seen them if your flying so so come here....nope not here....then I go to gate an they said goto customer service...ok we rebooked you your flight leaves now 1 hours past my original time....after flying from north carolina .....so I get a new boarding pass...I paid for isle seat for health reasons ...what do they do give me a middle seat...while im waiting our luggage with many others stacked up in a pile in the rain....now finally get to copenhagen an get my luggage it is soaked.... my clothes an contents needed to be dried or discarded ..finale I call service number ask for customer service ,I made it clear customer service someone who cares about the customer and the business....what do I get reservations about ticket desk....I ask why did I get this line oh call this number for baggage no I called you for your poor service..im not calling back any number...except number to warn people of potential bad experience...they way it's handled proves there is there is a bad service culture with icelandair...now I fill out a form jump through hoops to hope get my damaged items an do laundry handled...you have my email let's see

I would recommend avoiding this airline for long-haul flights with layovers. I flew from San…read moreFrancisco to Berlin and then from Munich back to San Francisco. The layover in Copenhagen was extremely short and stressful. I don't understand why they sell tickets with such short connections when it's almost impossible to make them without having to run through the airport. They lost my luggage both times. I had a lecture in Berlin--the main purpose of my trip--and had to deliver it wearing sweaty loungewear. It was humiliating. Yesterday, I returned to San Francisco and learned that my bag was missing again. I paid $1,400 for this trip, and the whole experience has been ridiculous. In spite of all this I must admit that the planes were more or less comfy and the food was good.

Scandinavian Airlines is the national airline of Denmark, Norway, and Sweden. It uses its main…read morehub in Copenhagen to route visitors to the major cities around Europe. I had the opportunity to take two flights out of Copenhagen on SAS, and found it to be an OK experience overall, and worth the reduced ticket cost of the SAS flight. It definitely reminded me of a Low Cost Carrier, which is what I guess it might be now. SAS was a founding member of the Star Alliance (along with the United Airlines and others) in 1997, but as part of the KLM-AirFrance investment in 2023, it switched to the SkyTeam alliance. This meant that my Sky Priority status on Delta transferred over, and made it an easy choice for my Paris trip. Night 1, flight to Frankfurt: I was supposed to fly out of Copenhagen to Paris, but missed the flight so was rerouted to Frankfurt. I was the last person to check-in so the gate agent held the airport shuttle for me while I raced to the gate. We flew on a CRJ900, meaning my carryon luggage would not fit on the overhead, and instead would be checked plane-side (which I actually like a lot, since it still bypasses baggage claims). The plane fits 90 passengers, 4 across. It had no first class seats (meaning all seats were the same width), but the premium seats upfront had a bit more legroom/pitch. Most seats were taken, with mostly people traveling for business on weeknight...I ended up getting an aisle seat. It was a short flight, 86 minutes in the air and had a simple beverage service. There were two flight attendants on-board, and one of them had an attitude (or a bias against people who got on late?). She skipped over me (as I was looking towards her) when she was asking for drinks, and only when I firmly asked "I would like hot tea please" as she turned her back after serving my seatmate, did she turn around, and with a smirk, pour me a cup. I tried to avoid her the rest of the flight. Night 9, flight to Los Angeles: In 1954, Scandinavian Airlines began the world's first trans-polar route, flying initially to Los Angeles, so it was kinda cool to take the same route. Due to some bad planning on my part, I arrived at the departing gate after boarding had already commenced. It was a full flight (2-4-2 seating configuration) , but there was no problem finding space for my one carry-on. It was an 11 hour flight. It did have purchasable wi-fi (they are advertising free wi-fi just like Delta by end of year, but didn't see it on any of my flights), working charging outlet and USB outlet. We were served one main meal about an hour after takeoff, multiple tea/coffee service, and a snack (pizza puff) about 2 hours before landing. The flight attendants were the same as the other SAS flights I took: 'warm' or 'relaxed' would not be a term to describe them, but rather 'regimented' and 'formal'. They had a schedule and tasks to do, and they wouldn't hesitate to bark out orders to accomplish it: delivering 2 meals, 4 beverage services, and frequent trash pickup...along with making sure everything was ready for landing. One thing I did notice was that they tried to do things for the Economy Plus passengers faster and more frequently than for standard economy. For example, picking up done meal trays took a long time for us (which is a big deal since it limits your ability to move around or get out of your seat)...even after they had picked up for the Plus passengers, they didn't come to us until a bit later. I noticed one passenger tried to give his tray, and the attendant wouldn't take it. It was just best to limit interactions and keep things curt and simple. On this flight, there was a lot more choices for movies and tv shows so time passed a lot faster than the coming over flight. THe flight landed 40 minute early, and it was a breeze to go through immigration due to Global Entry (30 seconds).

I bought a ticket for my 78-year old father-in-law to travel from Kiev via Warsaw to Copenhagen…read more The layover time in Warsaw was only 55 min which is borderline enough considering he did not need to change terminals or airlines. The plane from Kyiv to Warsaw was almost on time (8 min delayed arriving to Warsaw), but our relative was seriously delayed at immigration and customs. He was not advised to access any express line for delayed travelers and there were none of those in place. But while standing in a regular line for passport control he was called by an airport official who was reaching out to possible travelers to Copenhagen as this flight was already boarding. My father-in-law responded immediately and the airport official kindly helped him jump the line and be passport-controlled and finger-printed right away. All this time he was naturally concerned if he was going to make it onto the plane but the airport official reassured him that the flight would not leave without him. When he finally cleared security (which took 15-20 min!) and arrived at the gate (a 78-year old can not run sprint!), it was too late to board the plane for Copenhagen. And even though the plane did not leave the gate yet, our 78-year old traveler was received at the gate by a smiling clerk who said that "unfortunately the boarding was complete", and instead of accommodating him onto the plane took him right to the information desk (LOT Transfer Center). He also pointed out they called his name twice on the airport intercom which is obviously a fat lie because in reality such announcement never took place. On my father-in-law's desperate question: "What am I supposed to do know?", the impersonal reply was: "You'll be helped here" followed by the clerk's immediate leaving. The LOT official at the information desk offered a re-book on a later flight if our relative could pay a fee of 600 USD. He was not able to pay and the LOT official recommended me to buy another ticket for a flight the next morning. I bought another ticket for departing next morning at 09:10. Moreover, the missed flight left the gate right on time as scheduled, as if a 5-minute delay would be too much of a stretch for an airline to accommodate an elderly patient already going through a passport control, according to the ticket/service purchased; and my father-in-law's luggage was located right away as if it was never taken onto the plane, which looks to me like LOT "planned" to NOT take this passenger onto the plane. When calling LOT customer service today to ask why LOT was not able to re-book our relative, I was informed that the return ticket has been canceled because of the "no show up" policy of LOT and I must say that I feel cheated by LOT on this matter. a) My father-in-law was checked-in all the way from Kyiv to Copenhagen. He was present all the time in the transit zone and was only delayed because of a long process at immigration control and because he was required to provide fingerprints time and again. LOT does not have any information about allowing extra time for clearing immigration office upon entering Schengen. b) By doing a re-booking my father-in-law's return ticket will still be considered valid, but charging 600 USD for this service (to be paid in cash!) is not something to be expected from an elderly traveler. I consider the service of the LOT official EXTREMELY unfriendly and incompetent. c) The LOT official recommended me to buy a new ticket for my father-in-law. The LOT official NEVER told me that buying a new ticket would automatically void our already bought return ticket. LOT has already made me pay 1366 DKK for the flight from Warsaw to Copenhagen and now want me to pay additional 310 USD for "re-activating" the void return ticket. NEVER FLY LOT AGAIN!