Extraordinarily helpful from departure to arrival when traveling as a single mother with a baby and…read morea lot of luggage! Flight attendants helped me both in Keflavik and in Copenhagen to get a stroller and/or help carry my luggage since my own stroller wasn't allowed by the seats for security reasons in Europe; something I hadn't expected, since it's custom to take the stroller all the way to the airplane and put your child (and luggage) back in the stroller as soon as you exit the plane. Thank you so much Iceland Air!

After many many years traveling....the icelandair experience on 07/21/26 was a nightmare...first…read moreflight delayed i get it weather happens...now the fun starts. We land in iceland for a layover....when I get there go through customs...many occasions ive seen them if your flying so so come here....nope not here....then I go to gate an they said goto customer service...ok we rebooked you your flight leaves now 1 hours past my original time....after flying from north carolina .....so I get a new boarding pass...I paid for isle seat for health reasons ...what do they do give me a middle seat...while im waiting our luggage with many others stacked up in a pile in the rain....now finally get to copenhagen an get my luggage it is soaked.... my clothes an contents needed to be dried or discarded ..finale I call service number ask for customer service ,I made it clear customer service someone who cares about the customer and the business....what do I get reservations about ticket desk....I ask why did I get this line oh call this number for baggage no I called you for your poor service..im not calling back any number...except number to warn people of potential bad experience...they way it's handled proves there is there is a bad service culture with icelandair...now I fill out a form jump through hoops to hope get my damaged items an do laundry handled...you have my email let's see

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