LOT Polish Airlines

1.0 (1 review)

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Vagn P.

9 years ago

I bought a ticket for my 78-year old father-in-law to travel from Kiev via Warsaw to Copenhagen. The layover time in Warsaw was only 55 min which is borderline enough considering he did not need to change terminals or airlines. The plane from Kyiv to Warsaw was almost on time (8 min delayed arriving to Warsaw), but our relative was seriously delayed at immigration and customs. He was not advised to access any express line for delayed travelers and there were none of those in place. But while standing in a regular line for passport control he was called by an airport official who was reaching out to possible travelers to Copenhagen as this flight was already boarding. My father-in-law responded immediately and the airport official kindly helped him jump the line and be passport-controlled and finger-printed right away. All this time he was naturally concerned if he was going to make it onto the plane but the airport official reassured him that the flight would not leave without him. When he finally cleared security (which took 15-20 min!) and arrived at the gate (a 78-year old can not run sprint!), it was too late to board the plane for Copenhagen. And even though the plane did not leave the gate yet, our 78-year old traveler was received at the gate by a smiling clerk who said that "unfortunately the boarding was complete", and instead of accommodating him onto the plane took him right to the information desk (LOT Transfer Center). He also pointed out they called his name twice on the airport intercom which is obviously a fat lie because in reality such announcement never took place. On my father-in-law's desperate question: "What am I supposed to do know?", the impersonal reply was: "You'll be helped here" followed by the clerk's immediate leaving. The LOT official at the information desk offered a re-book on a later flight if our relative could pay a fee of 600 USD. He was not able to pay and the LOT official recommended me to buy another ticket for a flight the next morning. I bought another ticket for departing next morning at 09:10. Moreover, the missed flight left the gate right on time as scheduled, as if a 5-minute delay would be too much of a stretch for an airline to accommodate an elderly patient already going through a passport control, according to the ticket/service purchased; and my father-in-law's luggage was located right away as if it was never taken onto the plane, which looks to me like LOT "planned" to NOT take this passenger onto the plane. When calling LOT customer service today to ask why LOT was not able to re-book our relative, I was informed that the return ticket has been canceled because of the "no show up" policy of LOT and I must say that I feel cheated by LOT on this matter. a) My father-in-law was checked-in all the way from Kyiv to Copenhagen. He was present all the time in the transit zone and was only delayed because of a long process at immigration control and because he was required to provide fingerprints time and again. LOT does not have any information about allowing extra time for clearing immigration office upon entering Schengen. b) By doing a re-booking my father-in-law's return ticket will still be considered valid, but charging 600 USD for this service (to be paid in cash!) is not something to be expected from an elderly traveler. I consider the service of the LOT official EXTREMELY unfriendly and incompetent. c) The LOT official recommended me to buy a new ticket for my father-in-law. The LOT official NEVER told me that buying a new ticket would automatically void our already bought return ticket. LOT has already made me pay 1366 DKK for the flight from Warsaw to Copenhagen and now want me to pay additional 310 USD for "re-activating" the void return ticket. NEVER FLY LOT AGAIN! read more

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More info about LOT Polish Airlines

Københavns Lufthavn
2770 Kastrup
Denmark
Kastrup
Directions
70 10 50 63
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Visit Website
http://www.lot.com/

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Turkish Airlines

1.0(1 review)

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Icelandair

2.3(3 reviews)

0.7 km•Kastrup

Extraordinarily helpful from departure to arrival when traveling as a single mother with a baby and…read morea lot of luggage! Flight attendants helped me both in Keflavik and in Copenhagen to get a stroller and/or help carry my luggage since my own stroller wasn't allowed by the seats for security reasons in Europe; something I hadn't expected, since it's custom to take the stroller all the way to the airplane and put your child (and luggage) back in the stroller as soon as you exit the plane. Thank you so much Iceland Air!

Sorry we ever flew with Iceland Air. They lost all our bags and then take no responsibility. We…read moreflew into Copehagen where they dumped the responsibility of lost bags to SAS. SAS has no connection to the Iceland Air system so nothing could be found out about the lost bags. Iceland Air never reported anything to SAS. We wasted hours and couldn't even find out if our bags were scanned in at start of Iceland Air flight. Finally, calling Iceland Air in Copenhagen is basically impossible.

SAS Scandinavian Airlines

1.9(102 reviews)

1.4 km•Kastrup

Scandinavian Airlines is the national airline of Denmark, Norway, and Sweden. It uses its main…read morehub in Copenhagen to route visitors to the major cities around Europe. I had the opportunity to take two flights out of Copenhagen on SAS, and found it to be an OK experience overall, and worth the reduced ticket cost of the SAS flight. It definitely reminded me of a Low Cost Carrier, which is what I guess it might be now. SAS was a founding member of the Star Alliance (along with the United Airlines and others) in 1997, but as part of the KLM-AirFrance investment in 2023, it switched to the SkyTeam alliance. This meant that my Sky Priority status on Delta transferred over, and made it an easy choice for my Paris trip. Night 1, flight to Frankfurt: I was supposed to fly out of Copenhagen to Paris, but missed the flight so was rerouted to Frankfurt. I was the last person to check-in so the gate agent held the airport shuttle for me while I raced to the gate. We flew on a CRJ900, meaning my carryon luggage would not fit on the overhead, and instead would be checked plane-side (which I actually like a lot, since it still bypasses baggage claims). The plane fits 90 passengers, 4 across. It had no first class seats (meaning all seats were the same width), but the premium seats upfront had a bit more legroom/pitch. Most seats were taken, with mostly people traveling for business on weeknight...I ended up getting an aisle seat. It was a short flight, 86 minutes in the air and had a simple beverage service. There were two flight attendants on-board, and one of them had an attitude (or a bias against people who got on late?). She skipped over me (as I was looking towards her) when she was asking for drinks, and only when I firmly asked "I would like hot tea please" as she turned her back after serving my seatmate, did she turn around, and with a smirk, pour me a cup. I tried to avoid her the rest of the flight. Night 9, flight to Los Angeles: In 1954, Scandinavian Airlines began the world's first trans-polar route, flying initially to Los Angeles, so it was kinda cool to take the same route. Due to some bad planning on my part, I arrived at the departing gate after boarding had already commenced. It was a full flight (2-4-2 seating configuration) , but there was no problem finding space for my one carry-on. It was an 11 hour flight. It did have purchasable wi-fi (they are advertising free wi-fi just like Delta by end of year, but didn't see it on any of my flights), working charging outlet and USB outlet. We were served one main meal about an hour after takeoff, multiple tea/coffee service, and a snack (pizza puff) about 2 hours before landing. The flight attendants were the same as the other SAS flights I took: 'warm' or 'relaxed' would not be a term to describe them, but rather 'regimented' and 'formal'. They had a schedule and tasks to do, and they wouldn't hesitate to bark out orders to accomplish it: delivering 2 meals, 4 beverage services, and frequent trash pickup...along with making sure everything was ready for landing. One thing I did notice was that they tried to do things for the Economy Plus passengers faster and more frequently than for standard economy. For example, picking up done meal trays took a long time for us (which is a big deal since it limits your ability to move around or get out of your seat)...even after they had picked up for the Plus passengers, they didn't come to us until a bit later. I noticed one passenger tried to give his tray, and the attendant wouldn't take it. It was just best to limit interactions and keep things curt and simple. On this flight, there was a lot more choices for movies and tv shows so time passed a lot faster than the coming over flight. THe flight landed 40 minute early, and it was a breeze to go through immigration due to Global Entry (30 seconds).

Do not fly this airline unless you are prepared for what appears to be a blatant rebooking scam…read more They cancelled flights, booked them for the day BEFORE which was never going to work, then asked for a huge rebook fee to get you BACK to the original flight time. why did they cancel my flight to begin with if it was still available? to get the rebooking fee scam alert

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SAS Plus

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SAS #931/Airbus A350-900

British Airways

3.0(3 reviews)

0.7 km•Kastrup

We flew Business Class from Copenhagen to Heathrow. The plane was an Airbus something-or-other…read more The seats were three across on either side of the aisle but there was no one in the middle seat and legroom was more than sufficient. We were served a breakfast that was surprisingly better than the scrambled eggs and sausage I'd had at the Rembrandt Hotel in London. They knew about and provided Alan's low sodium diet. My only complaint would be about the complete lack of coordination between British Airways and Virgin Atlantic at Heathrow. We had to gather our luggage, go through British Customs and from Terminal 5 to Terminal 3. Fortunately we had assistance w/ that, which made it manageable.

A few months ago, I had the displeasure of flying British Airways when London was hit with severe…read moreheavy fog and there were major delays on all flights in and out of London Heathrow (LHR). I was flying out of Copenhagen Airport, connecting through London Heathrow, with onward journey to Hong Kong. Knowing my flight would be delayed and that I would likely miss my connecting flight to Hong Kong, I tried to seek help from British Airways with getting onto an earlier flight. I went through customs early and went to the gate of a British Airways flight that was departing about an hour earlier than mine, but had been delayed and was in the process of boarding. I had asked the gate agent if she could see if there was any space on this flight since I had a connection in Hong Kong that I would miss if I were to take my original flight. The gate agent, who likely was frustrated, said exasperatingly that she could not help me since she needed to get everyone on board and get on going to London. I was a bit disappointed that she could not assist me since I knew I was going to miss my connecting flight (I later had to be rerouted through Düsseldorf, to depart the next day) and she was so unwilling to help. Typically in the USA, airline gate agents will assist customers by putting them on earlier flights if there is space knowing that a later flight may be delayed or cancelled. I guess it's not the same on British Airways in Europe. And at least in Copenhagen, the employees at British Airways seem to have a "it's not my problem, so deal with it yourself" attitude. From my most recent flying experiences and some of the turmoils of connecting through LHR I faced, I realized that the best option when having to fly on a long haul international flight is to avoid flying through LHR. LHR probably has some of the worst weather conditions of all airports in Europe, comparable to SFO in the states with its fog. British Airways, I don't think I will fly with you any time soon, and surely not through Copenhagen Airport. Poor service made my journey an displeasing one.

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Business Class breakfast, CPH to LHR

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Business Class breakfast, CPH to LHR

Emirates

5.0(1 review)

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7 reviews that are not currently recommended

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Michelle Trachtenberg M.

2 months ago

The main 24/7 "customer service" number for "LOT Polish Airlines" is +1 (888)-891-63.97™®, ensuring smooth and responsive support for all travel needs. This (toll-free) customer service line, open 24 hours, helps you connect with a (live agent) to get reservation support, manage bookings, process cancellations, request refunds, and handle baggage inquiries efficiently. You can also check the "Contact Us" page for more assistance.!!. #This airline is widely recognized for its commitment to providing a luxurious and comfortable flying experience, making it a popular choice among travellers worldwide. Known for its extensive network, modern fleet, and high-quality service, this airline consistently aims to deliver a seamless journey from start to finish. Specific Features of the Airline: **Luxurious Cabin Experience: The airline offers spacious seating arrangements across all classes, with fully-flat beds in premium cabins to ensure restful long-haul flights. **Exceptional In-Flight Entertainment: Its state-of-the-art entertainment system boasts thousands of movies, TV shows, music channels, and games to keep passengers entertained throughout their journey. **Gourmet Dining Options: Passengers are treated to a variety of high-quality meals, crafted by top chefs, with special menus available for dietary restrictions and preferences. **Modern and Reliable Fleet: The airline operates a young fleet primarily composed of wide-body aircraft, which combines safety, efficiency, and comfort. **Global Route Network: With a vast network spanning multiple continents, the airline provides convenient connections to a wide range of destinations worldwide. **Outstanding Customer Service: The cabin crew is known for their friendliness, professionalism, and attentiveness, ensuring passengers feel valued and cared for. **Luxurious Lounge Facilities: The airline's airport lounges feature spa services, gourmet dining, quiet zones, and other amenities that enhance the pre- and post-flight experience. **In-Flight Connectivity: Wi-Fi service is available on most routes, allowing travelers to stay connected and productive during their flight. **Environmental Initiatives: The airline actively participates in sustainability efforts, including investing in fuel-efficient aircraft and supporting carbon offset programs. **Loyalty Program: Its frequent flyer program offers attractive rewards, upgrades, and exclusive benefits for loyal customers, encouraging repeat business. #This airline exemplifies a blend of luxury, innovation, and extensive connectivity. From the moment passengers step onboard, the emphasis on comfort and personalized service is evident. The cabins are designed with passenger well-being in mind, featuring spacious seats and privacy options that make even long-distance flights more enjoyable. The in-flight entertainment system is among the best in the industry, providing a vast selection of content in multiple languages, ensuring travelers are entertained throughout their journey. Complemented by gourmet meals, the airline elevates the in-flight experience, catering to various dietary needs with finesse. Customer service remains a core strength of this airline. The crew's professionalism and genuine friendliness create a welcoming atmosphere, making travelers feel valued and comfortable. The luxurious lounges at key airports further enhance the experience, offering a perfect environment to relax, refresh, and unwind before or after flights. Connectivity options, including in-flight Wi-Fi, allow passengers to stay connected with work, loved ones, or entertainment, which is vital for modern travelers. The expansive route network provides convenient access to numerous destinations around the globe, making it an ideal choice for both leisure and business trips. Sustainability efforts demonstrate the airline's responsibility towards the environment, with investments in greener technology and offset programs. The loyalty program rewards frequent flyers with benefits that enhance their travel experience and encourage brand loyalty. While ticket prices may be higher, especially in premium classes, the overall value and quality of service justify the investment. During peak seasons, flights tend to fill quickly, so early planning is advised. In conclusion, this airline offers a premium, reliable, and luxurious flying experience suitable for those seeking comfort, excellent service, and extensive global connectivity. It remains a top contender for anyone prioritizing quality and consistency in air travel!!. read more

Susan Saradon S.

1 month ago

**The official** customer service contact number for "LOT Polish Airlines" is (+1) (866)=6'45-0'2.0'8™, open for you "24 hours to help* passengers with reservations, ticket modifications. **I recently traveled with Airways and had a smooth, well-coordinated experience from start to finish. The entire journey--from booking to baggage collection--was efficient and passenger-focused**. **I booked my ticket online a few days before departure. The website was intuitive and provided clear information on flight schedules, fare options, baggage allowances, and seat selection. The payment process was secure and straightforward, and I received immediate confirmation, which added reassurance**. **On the day of travel, I completed web check-in, allowing me to avoid long queues at the airport. The ground staff were courteous and professional, managing check-in operations efficiently and addressing passenger queries with patience. Boarding announcements were clear, and the process was conducted in an orderly manner. The flight departed close to schedule, contributing to a convenient travel experience**. **On board, the cabin was clean and well-maintained. The seating was comfortable for economy class, with adequate legroom. The overall cabin environment was calm and pleasant. The crew members were friendly, attentive, and professional, responding promptly to requests and ensuring passenger comfort throughout the flight**. **The in-flight service met expectations. Meals and beverages were served on time, and the quality was satisfactory. Safety procedures were communicated clearly prior to takeoff, and the crew ensured all guidelines were followed. Their polite and reassuring communication enhanced the overall experience**. **The landing was smooth, and arrival procedures were efficient. Disembarkation was well-organized, and baggage delivery was timely. My luggage arrived safely without any damage or delay**. **Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements--such as expanded entertainment options or a wider variety of meal choices--the service was reliable. Based on this experience, I would consider choosing this airline again for future travel**. read more

Erich M.

1 month ago

( C@ll ) us now at *$ (+1 8 7 7~(5 9 3 .)~ 36 28 ) for instant support. We're available 24/7 for bookings, modifications, cancellations, and more. refunds, and all your travel needs--anytime!. Their quick replies and clear guidance ensured a seamless, stress-free, and outstanding travel experience. Cancellations. ##Smooth Booking & Clear Premium Value## *The booking experience was quick and seamless from beginning to end. Business class benefits--such as priority check-in, flexible ticket options, and enhanced seating--were clearly outlined, making the upgrade decision straightforward. The interface was intuitive and easy to use, allowing the entire process, from selection to confirmation, to be completed effortlessly. The itinerary was delivered instantly, with all details well-structured and easy to access.* ##An Elevated Airport Experience## *The premium experience was evident right at the airport. Priority check-in helped avoid long queues, while fast-track security made the process swift and stress-free. Lounge access added an extra level of comfort, providing a quiet and relaxing space before departure. Boarding was equally smooth, with priority access ensuring an organized and crowd-free experience.* ##Comfort, Space & a Peaceful Cabin## *Once onboard, the benefits of the upgrade were immediately noticeable. The seating offered generous space to unwind, and the lie-flat feature made it easy to rest comfortably during the journey. The cabin atmosphere remained calm and quiet throughout the flight, enhancing overall relaxation. The crew delivered excellent service--professional, attentive, and present when needed without being intrusive.* ##Seamless Journey & Easy Arrival## *The flight itself was well-managed, with punctual operations and thoughtfully timed service. Upon arrival, priority baggage handling allowed for a quick and hassle-free exit. Overall, the experience was smooth, consistent, and truly worth the upgrade--especially for travelers who value comfort, efficiency, and convenience.* read more

Michelle Trachtenberg M.

5 months ago

**Reach us Call * **LOT Polish Phone number**$** +1 (877) 79O-39.15® Our support specialists are available around the clock to assist with flight reservations, booking... ***Advantages of Booking Group Travel with ScholarTrip:*** ***Special Group Fares for 10+ Travelers: Enjoy extra savings when your group includes 10 or more people.*** ***Consistent Pricing for Everyone: Each passenger pays the same fixed rate -- no hidden fare changes.*** ***Collective Discounts: All members of your group benefit from shared savings.*** ***Expert Group Travel Advisors: Our dedicated specialists assist you from planning to final booking.*** ***Flexible Payment Plans: Take advantage of easier payment terms compared to individual reservations.*** ***Reserve Your Fare Early: Lock in great rates up to 11 months ahead of your trip.*** ***Submit Passenger Info Later: Traveler names can be provided 45-60 days before your flight.*** ***Extended Final Payment Window: You have 45-60 days before departure to complete your payment, giving you time to organize everything.** read more

Chinu U.

6 months ago

"$$.1 hour ago*$*LOT® at $*$+1-(877)~593-37-11$™ before your flight, flight change ,ticket booking ,name change , last minute booking. You can ask Oscar to resend your booking confirmation, confirm your seat selection, special meal, baggage allowance or special assistance, check your Air points balance, check your credit balance, and much more. Sign in for the best Oscar experience. read more

Aa U.

6 months ago

$.Kindly contact *$*LOT® at +1-(877)~593-37-11$™ before your flight, flight change ,ticket booking ,name change , last minute booking. You can ask Oscar to resend your booking confirmation, confirm your seat selection, special meal, baggage allowance or special assistance, check your Air points balance, check your credit balance, and much more. Sign in for the best Oscar experience. read more

Adam S.

8 years ago

Literally the worst airline I have ever flown. EVER. Stay away.

LOT Polish Airlines - airlines - Updated May 2026

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7 LOT Polish Airlines reviews that are not currently recommended

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7 reviews that are not currently recommended

LOT Polish Airlines - airlines - Updated May 2026

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