It gets zero stars from me and my son. Don't believe a word they tell you at their orientation…read moremeeting. For example, "the $30 electric utility allowance should be more than enough for a studio apartment." Yes my sons was a 500 sq ft. unit. It had one refrigerator, one stove/oven, dishwasher and two ceiling lights. I'm told it had its own furnace but I have to wonder if it was solely dedicated to this apartment alone. My son had no television, no stereo, no microwave or other kitchen appliances, not even a toaster. He didn't have a lamp and got by using only the two ceiling lights. He also never cooked, only used the dishwasher once and spent the majority of his weekends at my home.
In comparison, my house totals 3,300 sq ft. It has two furnaces, well pump, sump pump, two refrigerators, two televisions, three computers, an electric oven, hood fan, electric cooktop, dishwasher, washing machine and dryer. There are also small kitchen appliances (e.g., toaster, can opener, mixer), 45 canned floodlights of which I would estimate at least 10 are on at any time; nine outside coach lights, five of which are on all night, two garage door openers, etc. There's more but I'll stop here because I think it is enough to get my point across. So how much were the electric bills from the same provider (ComEd) under the same rate structure for my home during the same time period? About half as much as my home.
Tried to talk to them about this but they were always in meetings. I even went there in person but everyone was in a meeting. I said I would wait but I was told the meetings are long and could go on all day. I still said I would wait but was told I couldn't. Instead I went to my sons apartment and told the receptionist to call me when the meeting was over. Of course no one ever called. All I wanted was them to call ComEd to check the meter but that apparently would take to much time away from their meetings.
They got their money plus some late fees from the security deposit but not the entire $150 in late fees For the few months that the $200 that was contested. Of course they turned that over to some collection agency even though I have an email on which they said a portion of them would be waived.
Also, don't be fooled by the pristine apartment they show you when you are considering leasing from them. They will claim that can't show you the actual apartment you are leasing because they are all rented out. Except once you do sign a lease. you'll realize what poor condition your unit is in, i.e. windows, dishwasher leak, the reason for the blue toilet water, etc.
I could go on and on but consider this fair warning to avoid this place at all costs.
