Went to Dr. Witter-Hewitt because my son (1yo) needed tubes in his ears. I was seen by the audiologist and Dr. Witter-Hewitt for maybe a total of 30 minutes, but was waiting a combined 2 hours over the course of the visit. This included at least 30 minutes in the exam room, which was not child-friendly at all (no toys, lots of knobs he couldn't touch, and of course being at the office for over an hour by this time, he was ready for his nap). I could have lived with all of that, and the Dr. herself was perfectly nice, but it was her lack of response following the appt. that was truly upsetting to me.
As it turns out, while the doctor's office accepted my insurance (United Healthcare, through Delta Airlines), the surgery center Dr. Witter-Hewitt prefers did not, which no one discovered until the surgery was already scheduled. The schedulers, who were very nice and helpful, coordinated with the other surgery center (Meridian Mark) to find times where Dr. Witter-Hewitt could perform the surgery there. However, Dr. Witter-Hewitt never got back to her schedulers to pick a time. I waited 4 business days for a response (6 with weekends) and heard nothing from the doctor, though the scheduling staff would call me to tell me they were still waiting. I even asked to switch to Dr. Jenny Kim, who did my daughter's surgery and we liked, just ironically didn't go with originally because I wanted the surgery scheduled as soon as possible. However, the schedulers didn't feel comfortable "giving away" Dr. Witter-Hewitt's patient without her permission, which also never came. Meanwhile, my son had double-ear infections that she did not want to treat with antibiotics, so we were really just waiting for the surgery to give him some relief.
In the end, I never got a response from Dr. Witter-Hewitt, which is such a poor experience. My son was in pain, with double-ear infections, and the Dr. couldn't even be bothered to release me to the other pediatric doctor in the practice, let alone actually schedule the surgery at a different center. I found another practice who out of compassion was able to squeeze us into his schedule and perform the surgery. To add insult to injury, I still got hit with a $320 bill because it was under my deductible. I worked with the office managers to get some of it written off, but they claimed that they have no power to do that because they use a third-party billing service. My mom is a billing manager at a third-party billing service, so I know that is BS, but I don't really have any recourse except this review. read more