I wish I could give a better review, but my experience here was incredibly disappointing…read more I took an entire week off work specifically to adopt a kitten and help it adjust to its new home before I returned to 8-hour shifts. On the first day of my time off, I visited Fayetteville Animal Protection Society. I spent two hours playing with the kittens, taking my time to bond and carefully choose the right one -- something I thought any adoption center would appreciate. After deciding, I was told to complete an online application. I did so promptly and walked back to the front desk to inform the staff and ask about the next steps. Instead of a friendly response or guidance, I was met with a cold, dismissive "What else you need?" from the woman at the desk (African American lady) When I let her know I had completed the application, all she said was, "It'll take 2-4 business days," with no further information or care. I wasn't told anything about the specific kitten's adoption status, how many others had applied, or even what to expect next. Over a week has now passed, and I've received zero communication. What's most frustrating is that I could've gone to another shelter and likely adopted a kitten the same day -- but instead, I wasted my entire week off waiting on a process no one explained. If you're serious about adopting and want to feel respected and informed during the process, I'd strongly suggest looking elsewhere.

Could not say enough good things about this facility or the dog we adopted. The application is…read moreextensive, but for good reason, they want to make sure the animals they've worked so hard to keep healthy and happy end up in a good home for them. I have family who fosters animals and we are all blown away by how well behaved and quick to adjust this dog was, and I feel the application helps them make sure the animals go to the best fitting home for them. She had multiple vet checkups during her time at FAPS too and we came home with medications, treats, food, toys, and paper documents of medical records all included in the adoption. The volunteer that took her outside to meet us when we were first there was also so kind and lovely, we talked for probably 15-20 minutes about the dog her pets and trails nearby. It took us two business days to get a phone call to notify us we were approved. If we were to adopt another animal in the future this place would 100% be my first choice! I don't think I could've picked a more perfect dog for my family if I tried, we are all so happy (maybe not the cat... but he's getting there ).

Our dog had heart worms when we adopted him despite the paperwork from the shelter showing he was…read moreheart worm free. We think they didn't want to pay for his treatment even though it was supposed to be taken care of. He's doing great now thankfully, but I would not recommend this shelter.

I am 64 years old and I have been adopting rescue animals my whole life, as has my wife. Two of…read morethem were "special needs animals". This has always been a joyful experience, UNTIL NOW! Dealing with these horrible people has been one of the worst experiences we have ever been through. We patiently answered all of their highly invasive and personal questions which included questions about how we lost our pets!? My wife is one of the sweetest and most caring people I have ever known and it was heartbreaking to sit there and watch her cry for over an hour reliving these horrible events with our sweet pets. We gave them our own veterinarian as a reference! Then after all this, they extort $10 from us. We paid thinking this was the final step and we would finally get our puppy. Nope! Then they wanted a video of our home!! Who in their right mind is going to send a total stranger a video of their home?!? By the way, we have a beautiful home with 10 acres and a creek but that shouldn't matter. All that matters is we have an empty yard where a beautiful dog should be playing. I truly do not know what is wrong with these people and I have a Master's Degree In Psychology! I feel sorry for the animals, THEY DESERVE BETTER AND SO DO WE!!

This was such an awesome experience, the staff was friendly and knowledgeable. Keep in mind these…read morepeople are volunteers this establishment runs off of people like you and me visiting and donations. This is not a zoo it's a sanctuary and rescue and I highly respect what they do here. it takes a lot, more that I can probably fathom to rescue and care for all the animals they have here (they do have a lot) from a variety of turtles, tons of different birds that were beautiful, monkeys, horses, donkeys, a camel, cats, dogs, raccoons, fox, bunnies, reptiles, ant eater, bats, pigs, the list goes on. You can tell these animals are well cared for as well, just keep in mind that they are rescues and we don't know what they have been through before they arrived. the entrance fee is more than reasonable for the experience.

The 5 stars is for the overall experience. It's an animal rescue on a personal property, it is not…read morea "zoo" that being said we saw some things we have never seen in a typical zoo. You also get up close to the animals but they are still in enclosures. For $15 a person it's more than reasonable and you know your money goes to helping the animals. If you are traveling on I-95 this is 12 minutes off the Benson exit. A great break on your long drive on I-95. Walking surfaces are natural, not paved or concrete, please consider this when choosing your footwear!

A stray dalmatian showed up on our property. Very friendly but with some health issues I had…read moreaddressed at our vet. As much as I liked Melo (the name I gave him due to his calm demeanor) we just didn't need a 3rd dog. So I found the no-kill MHS who assessed him, thought he was a great dog they could get adopted, and they took him in. I checked back with Jessica every couple of weeks to see how Melo was doing. She always responded promptly with an update, but unfortunately, as a bigger dog (50#), Melo wasn't getting much interest. Jessica invited me to come visit him but I declined, fearing it would be traumatic for Melo -- and knowing it would be traumatic for me. Finally, after eight weeks, I had to see him again. Melo looked terrific -- clean, vibrant, and well cared for. I immediately fell back in love with him and applied for adoption. At this point it was a little frustrating that MHS made me go through the formal adoption procedure -- since I had been the one who brought him in. But I realized this is a good thing. They did a very thorough vetting of me, my living situation, and my means to take care of Melo properly. This showed me they don't allow their dogs to be taken by just anyone with $100 -- they make the effort to assure the dog will have a caring and stable home. I've had Melo back for three days now and couldn't be happier. He is a well-mannered joy, and within an hour we had re-bonded as we were before I took him to MHS. Thanks to Jessica and MHS, Melo was given great care while in their possession. I just love this dog! (Attaching my favorite photo of Melo, from when he first showed up and we made him wear a diaper while getting house trained. He made himself at home here!)

I wish I could give this place a 0…read more 1. I recently had the pleasure of visiting this facility, and I must say, I was truly taken aback by the exceptional 'customer service' provided by the front staff. They certainly have a unique approach to making you feel unwelcome. It's not every day you encounter such an enthusiastic attitude about being inconvenienced by a visitor. 2. I was also impressed by the shelter's 'clear' communication. After I reached out via email for some important questions, I received a response that really set the tone: apparently, emails are only responded to at the staff's convenience. 3. The shelter itself could certainly use a little TLC, but I'm sure they prioritize other things. After all, it's not every day you visit a place where the staff makes you feel like a true bother just for showing up. If you're looking for a warm and inviting place to adopt a pet, perhaps consider other options before visiting here. I would like to add that this facility did have 2 younger women who were AMAZING and KIND employees to us that made us feel so welcomed on 3/25-3/26.

Sometimes you think you're going to walk into a place that will have you cringing or running back…read moreout the door. Sometimes you're so overwhelmed by the number of animals in a shelter you want to cringe or run back out. You might be tempted to do so here at CARA, but you'll be missing out. CARA is small brick building housing some of the nicest volunteers you'll meet anywhere. And they know how to have fun with all their animal residents, dressing them up in festive attire for their holiday pictures on the website, for example. It doesn't matter whether the volunteer is a dog person or a cat person, he or she will spend time with you visiting and interacting with the animals, answering questions and helping you find the perfect friend. On Thursdays, Cara stays open a little later so there's time for you to stop by after work to pick up your new friend, or visit or meet with the cats or dogs. When you stop in, you won't be required to complete paperwork or answer a million questions to get past the front door: the staff will take you right in to meet your (hopefully) future pet companion. The paperwork comes later, but it's a no pressure, stay as long as you like, environment.

Don't return phone calls or accept animals but are quick to ask for a handout Poor customer…read moreservice

I always go into this store to shop for my cat and most times i go in there "michele" is so rude!…read moreshe threw my cats food into the bag and on top of that i had to ask her for a bag like why would i want to carry out cans of food?? everybody else is normally pretty nice but her attitude is just always nasty for absolutely no reason. If she is the manager which I assume that she is she really needs to work on her customer service etiquette, there is no reason for a grown women to be having such a disgusting attitude , if you don't want to work there then don't. I have seen over 10 reviews mentioning her and her terrible attitude and it seems like absolutely nothing has been done. there was a white guy behind me and she was so nice to him greeted him and everything but when it came to me she was extremely rude. I don't know what her issue is maybe she enjoys being miserable.

The staff here are incredibly friendly, always making you feel welcome. The place is consistently…read moreclean, and you'll find the prices to be very affordable, making it a great spot to visit.

So I paid for my dog and saw the reviews here and freaked out a bit. It was totally unwarranted…read more Communication with Angel at Happy Tails was great. She was responsive and helpful. They gave me a delivery date for my toy teacup maltipoo and everything went great. He arrived exactly when they said he would. He arrived clean, happy, and healthy with all of his paperwork and food. I took him to the vet the next day and they said he was in great shape, healthy, and had a great personality. He looked exactly like the photos and his personality is perfect. It seems like they likely represent multiple breeders given the volume of dogs they have on the site but my experience was great.

1 Star - Unresolved Service and Lack of Communication…read more I purchased a puppy alongside a paid 5-week training program costing over $2,000. Upon delivery, the puppy demonstrated no basic training, crate conditioning, or housebreaking. When I reached out regarding these issues, the business became entirely non-responsive to my emails and messages. While the company posted a public response to my initial review stating I needed to follow up, they continue to ignore all direct private communications and have refused to offer support or address the unfulfilled service. Prospective buyers should exercise caution and retain all documentation.