I was weary to come back to a Makimono as the location in Ajax gave me food poisoning and they stole my credit card #. But this has redeemed the Makimono name! The deep fried california rolls, edamame beans, and deep fried bananas is now my new favorite meal combo! read more

iPad ordering system is efficient. Fish quality (taste, texture) poor compared to a handful of nearby sushi restaurants. Cooked food quality (taste, texture) also poor. There was a single strand of hair inside my green tea ice cream, but I think that's from their supplier because the strand was deep inside the ice cream. read more

Makimono - Hair deep inside green tea ice cream. Probably from their supplier since the hair was a few spoonfuls in. - Japanese Near Me - Pickering, Ontario

ABSOLUTELY WORST EXPERIENCE! Staff were condescending and snooty. Ignored us because we were interrupting their work. I used to enjoy coming here. Something has changed since. I brought my family here on Sunday afternoon. There were no more than 5-6 tables seated. I had to ask 3 different people for a booster seat, despite it not being very busy at all. The music that was playing was very offensive, I mean NOT APPROPRIATE in a public space. Don't get me wrong, I love hip hop and rap and grew up on it, but there are certain tracks you need to confine to your own earbuds. A rap song came on about "F*CK THAT P*SSY AND HIT THAT SH*T HARD". I notified the manager and she said she would turn the volume down. She didn't get the hint until I repeated the lyrics to her face. She then took her time, allowed the music to continue for another minute or two, before going to the back to change the track. All was fine for a few minutes when another song came on. This song shouted the word "F*CK" every two beats. I immediately looked for the manager again. I found a server and explained, but was ignored. I asked the server again to change the music, and he ignored me. So I explained and repeated the lyrics to him and he started complaining to me about how busy he is (he was just fetching drinks as all ordering is done on tablets). The manager was nowhere to be found. I gathered my family and left, but not before the server decided to shout some choice words to me as I was leaving. I've lived in this city my entire life, and I take my family out to eat every 1-2 weeks. This tops my list as THE ABSOLUTELY WORST RESTAURANT EXPERIENCE I HAVE EVER HAD. I've never been dismissed, demeaned, ignored, and then chastised for it. It was like the staff felt entitled to a pleasing work experience to be provided by the patron **shrug**?? AVOID THIS PLACE AT ALL COSTS read more

I used to be a regular here when it first opened. Was very impressed with the renovations they performed a couple of years ago. The food has always been good but I've noticed the service has really gone downhill. I'm no longer a regular here. read more

We've been to this location quite a number of times and we've suggested it to quite a few friends. The food is decent enough and the kids love the ipad ordering and the selection for the AYCE dinner menu. However, the service has always been borderline. We visited recently and that's the last straw. We won't be back and we'll make sure that nobody we know goes back either. Makimono, at this point I think you need to fire your entire waiting staff and get some employees with basic people skills and manners. Our kids wanted forks. We asked once and nothing came. We asked a second time (15 minutes later, when we already have food in front of us) and they waitress seemed to be annoyed. We got forks eventually. Asked for wasabi for our rolls; Waitress was annoyed again and it took forever. Left all the dirty plates on our table for almost the entire meal. Food was slow to come out and then 1/2 hour later started coming out rapid fire. They never came by to fill up water. Every time they delivered something to our table I was gracious with a "thank-you very much" etc...but never a word back - mostly grunts. They randomly seem to decide that you shouldn't have some of the things you order as well. Eventually, we asked about an item that was never delivered to our table and the waitress reluctantly apologized and asked if we want anything else because "we need the ipad back now". LMAO. So yeah, AYCE really means AYCE until they think you've had enough. We ate a healthy amount, sure....but not anything over the top (3 Adults and 2 12 year olds). Our bill was split in two (for the two families that made up our visit). I gave a standard 15% tip thinking "fine...but I'll never come back" and the other family left a small tip (which is what was really deserved). On the way out our waitress was talking to another waiter who was pointing at us and laughing as we left. Classy. I hope the novelty of your ipads carry you to continued success because the food quality and most certainly the service, absolutely will not. Shame, this place has potential if only it weren't run by spoiled, entitled, lazy, rude kids. I gave it two stars because I left there, full of mediocre food which I guess is a plus? read more

I enjoyed Makimono sushi! The sushi was good and tasted fresh. I'm such a fan of the iPad service. The customer service was alright... Curtis was GREAT! The other servers looked like they hated their job. read more

This place is great. All the food was good for the most part. We ordered a series of courses and tons of sushi. The shrimp tempura was excellent. Most of the rolls we had were great. There a couple of things that lacked in quality to me. It was the sashimi, the salmon was not as fresh as I would have liked. The teriyaki salmon was bland and without the teriyaki sauce I wouldn't have been able to eat it. The beef was good, the seaweed salad was good. The seafood fried rice was good but the scallops are definitely imitation, we could have done without the pink swirl design on it. Otherwise, everything was great. Oh yeah, a tall can of Sapporo is $9.50. Overall, for the amount of food you get, it is a value compared to the price. read more

I've been here a few times and the staff are always horrible. They are very rude, don't fill up your water, forget to bring some of your food and sometimes don't talk to you at all. All of the waiters should be fired. Awful service. DO NOT COME HERE! read more

Last night was a sushi date night & we are fans of Makimono. We've always had friendly, good service and the food is always good.

The food is good. And the decor is also very nice. A little pricey though for a dinner on the weekend. They have an all you can eat. And ordering is via iPad so that was quite convenient. Overall a good experience. read more

This place was really quite good when it first opened but the last time I visited the service was horrible! Staff ignored us and acted like it was a chore to work at all. The quality of the food has gone downhill too, unfortunately. read more

My wife and I have come here many times. Each time the food quality is great, place is clean and the staff are fast. The salmon sashimi and coconut shrimp are my favourite items. The rolls are also always a win, especially the dragon roll! It gets really busy on Friday and Saturday evenings which sometimes lead to them missing a couple of items you ordered. This is not really a big deal because you can order it again and all of the benefits of this location outweigh that minor negative. Definitely a top sushi place for Durham. read more

This place has down completely downhill since undergoing new management (a friendly, young man with a mohawk has been replaced by a bitter old man). This was always one of my go-to sushi spots that has always provided excellent service and food quality. Servers were very attentive and I was always seated within 30seconds of arrival. My two friends & I arrived at Makimono at 9pm. We stood at the door for 5mins until we were finally approached. The restaurant wasn't busy at all! We were finally seated but the light above us was broken and flickering. When asked to switch tables, the server let the mgr know and he threw a fit and gave my friends and us cut-eye. 70% of the tables were unoccupied so switching us to a different table should have been no problem. We sat at a different table and with the restaurant being almost empty, it still took a few minutes for a server to acknowledge us and to take our ordering sheet. The table did not have any place settings after minutes of us being seated. The tables are now covered in a white paper which makes you feel like you're eating at a cheap place. We had to ask for plates and chopsticks after appetizers were served. There were a few servers on the floor and it should never take that long to set a table. A customer should never have to ask for a place setting. Our hot food was delivered within minutes but it took an extra half hour for our rolls to be served. Getting to Makimono at 9pm, we were aware that the kitchen closes at 10pm and we thought we had plenty of time to eat considering service has always been quick and efficient. We did not receive any of our rolls until 9:45pm, 45mins after arrival. Needless to say, that was the worst experience I've ever had at a restaurant and it's such a disappointment that Makimono used to be one of my favourites. I don't recommend anyone to go to Makimono. There is a place in Ajax called Sushi Mountain that provides the same great service and food quality as the old Makimono. read more

A friend and I had gone for dinner, and we ordered quite a bit of food that never showed up. Our glasses were empty for awhile before we flagged someone down to refill them. When we told a server that we had ordered food that never came, she just said "o...ok" The food was ok...nothing exceptional. Definitely won't be going back there any time soon. read more

If you are here for sushi, tempura, dim sum, or even some Chinese food, it's a good place with a reasonable price. But DON'T go there for sashimi or any stuff with raw meat and fish on the menu, they are really really NOT fresh, read more

Food was ok. Nothing special. Quite bland. And there were bits of something hard in some rolls that we couldn't figure out what they were. Not terrible food. But I wouldn't come here again. read more

Selection is good. Clean place. The only problem was when we were there, we had to wait for our food for so long. Seems like the staff was on break or something. Other than that, I enjoyed the food. read more

Extremely disappointed about how quickly this place has gone downhill. I've been a loyal customer since this location was established, but my most recent experience has driven me away for good. I went here for all you can eat lunch with my mom prior to heading to an appointment, and the service was very poor. First off, we were given defective ipads to order off of. I strongly believe the staff were aware that the ipads were acting up before we ordered, because we saw them fiddling around with it for a long time (longer than usual, as we have been to multiple AYCE places using the same system) prior to giving it to us. When we ordered, we waited quite a bit of time only for the staff to come back and tell us that the ipad was defective and we needed to place our entire order over again. We finally placed the order with a (supposedly) working ipad, and proceeded to wait another 15 minutes for one order of hot and sour soup to arrive (for people who frequent AYCE sushi restaurants, this is extremely slow service). When it came, it smelled foul and was extremely thick, to the point where we had to give it back because it was absolutely nauseating. We know what good hot and sour soup is supposed to look, smell, and taste like. We were then slowly served 2 other dishes (one order of black pepper beef and stir dried udon), while other tables who arrived after us were quickly being served what looked like their full orders (tons of sushi, tempura, meat, etc). We sat there waiting with 2 measly dishes. No one approached us to give us an update on our order until we called them over to ask them. The service did not have friendly body language. They would quickly reassure us that it was coming, but never followed up. We ended up waiting an hour for the rest of our meal, and we needed to constantly call servers over to ask them if the rest of the food was coming. They also had to confirm with us what food we had not received yet - only when we called them over. We did not even receive our full order by the end of our meal. The food quality itself has also deteriorated. I would say it's worth it to just check out some places in Scarborough or Markham if you want to feel like you're getting a quality meal for the money you are paying. The rolls are tiny, the quality of ingredients is visibly poor, and the selection has diminished. They seem to be offering more Chinese/Thai style dishes and less of the actual sushi. Even for a lunch menu. After a little over an hour and 15 minutes, we were going to be late for our appointment and we could not even finish our meal. Not to mention, we were no longer even hungry after waiting so long for each dish. The server told us that we could pack up the rest of the meal if we wanted, but that's all she could do for the massively inconvenient meal and unaccommodating service. We asked to speak to a manager. The manager then hesitantly offered a measly 20% discount after we had asked for something to be done with the bill. Apparently knocking off a little bit more than the tax is the only way they can compensate. She also said they wouldn't charge us if we wanted to take the food home, which they would inevitably be throwing out anyways. She said this to our face. Just overall poor customer service, management and food quality. The worst I have ever experienced from any AYCE sushi place - and I have been to some very sketchy places over the years. I am normally very patient and understanding with staff, and not even picky with food quality. It speaks volumes that I even made the effort to write a negative review of this place. This place is close to my heart as it was the first really good place to come into Pickering, but times have obviously changed. I certainly hope that they revamp the management of the place and return to the quality that it used to be known for. read more

Decent all-you-can-eat sushi in Pickering. Be warned that it can take a while to get seated when they are busy, but once you're seated the service is decent. I've said decent twice now. (now 3x)..I think that sums it up. read more

Love this place! ESP since you can order through the iPad. Convenient ! Food is good and at the right price. Best part is they don't rush u out like most places do. Buffet or a la cart available. read more

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We've always had a great experience at Makimono in Pickering. The food is yummy, fresh and we leave full and satisfied each time. Their plum wine is superb. There have been a few times when service was slow. read more

Great service, ambience and a wide variety of high quality food. Ordering through an iPad made it easier to pig out lol. I noticed Makimono had more variety in their lunch menu than a lot of other AYCE sushi places in the GTA. read more

Food taste and presentation was great; however, the service has become extremely slow lately; I go there twice a month. Last time I paid for "all you can eat" lunch but after 30-40 min waiting for the order it was time to get back to work. Waitress was apologetic and gave a 10% discount on bill, but I hadn't eaten anything except side dishes! bummer!! I am not coming back here again. read more

I love this place. Great fresh food. Service was pretty standard for that type of location. A little on the more pricey side for a buffet but worth it if you got it. read more

I love spicy salmon roll. Bento set is very good deal come with a lot of food. A lot of choices. Service is ok.

Decent selection. Their sushi is good - but not great. There are definitely better places in Pickering to go. It's a decent, convenient option for location and accomodations for large parties though. read more

DO NOT HOST PARTIES HERE!!! I hosted a party of 50 people here and it was a bad experience from the start. I was first told in person that we would be given a 10% discount for such a large party, but when we called to formally book suddenly they had no idea about said discount, had me speak to a few different confused employees, and when I finally asked to speak with the manager they handed the phone to someone that just pretended to be the manager and also denied me the discount. We should have known at that point not to bother with this restaurant, but foolish us went ahead anyway. We phoned again a few days later and the manager, Anna, finally confirmed the discount. I tried to tell her about the hard time her staff had given me, and how they had even pretended to be the manager just to get me off the phone, but she just shrugged it off. I also told her that we were inviting 70 people but would likely have less than that actually show up, and she told me she would phone me a few days before to confirm numbers, but she never did. (She only called our house on the day of the event, at which time we had already left.) On the day of the event, Anna pulled me aside to ask how many people I was expecting. I told her around 50. She then proceeded to scold me because they had reserved us 70 seats and apparently were super busy with walk-in customers prior to our arrival. She was SO ANGRY, and said she had been calling all morning to try to reach me. (Again, we weren't home to pick up the phone!) I stared at her blankly in shock. And she again repeated the exact same thing to me IN ANGER, turned her back to me and continued on with her work. So needless to say Anna ruined for me what was supposed to be a very joyous occasion. I am sorry that you lost a few walk-in customers that day, but I am certain that none of them were gonna spend anywhere near the same amount of money in your restaurant than I was, especially during off-peak hours! And by the way, with the way the tables were grouped, we filled up nearly all of the space that you had allotted to us! I believe it was just 2 small tables that were extra. Anna's rudeness and unprofessional staff are my main complaint. On top of that the food came extremely slow for all guests. read more

If I could give lower stars I would. Let's start with the food that causes you to have diarrhea within 45 mins after consuming their food. Unfortuantely that isn't the first time this has happened. I came here about 5 years ago, and the same thing happened. I hadnt gone back until this past week, and what a MISTAKE that was. We drove from downtown Toronto to come and eat here but it was NOT worth it. Not to mention - the Manager of this place is one of the RUDEST people I have ever met. She tried to blame us for getting sick off THEIR food. Wouldn't let me speak and continued to interrupt me to try and tell me that it must be my fault because I only ate a muffin this morning and that's why I got sick. ARE YOU KIDDING ME? That makes no sense. And to make us pay for something that we were unhappy with. We left within the hour and she didn't have an ounce of good customer service. Never going back here again, that is for sure. read more

Sushi reasonably good, although pieces tend to be small in comparison to other places I have eaten. Fish used is fresh but things like the sushi pizza, gyoza and edamame could have been hotter. read more

I really like Makimono. The food is good and the washrooms are clean. I like the shrimp tempura,the miso soup,the mushroom tempura,and the chicken udon. The ice cream is good. (especially the mango and the green tea flavor). The waiters are just average. read more

Though the food was good and the atmosphere was nice, the service was terrible. Though my server the iPad was remarkable at ensuring great order accuracy, the bus boys who answered to the iPad were tremendously rude, perhaps they have become slightly feral with the iPad doing all the interactions. Wouldn't go to dinner with my worst enemy here. read more

The quality was alright. The service was good. The price was a little high for the quality even considering it is all you can eat. The actually sushi variety on the menu was very small. The other Japanese dishes were much more plentiful. Avoid the scallops. read more

The sushi selection is quite mediocre and the taste is fairly bland. While this place is certainly better than Sushi Mountain in Ajax, the general quality of the sushi is quite mediocre at best. The other food though is fine and I'd recommend trying the non-sushi items vs. the sushi. If you want good sushi try some of the non-all you can eat places, or get some very fresh fish and make it yourself. It's a lot easier than you think. read more

Terrible service when it is busy. We had to wait to be seated, and ordered food very quickly once we were, however, the issue was for them to actually bring the food. It took them 40 minutes to bring any food, and then another 30-40 minutes between each order. We had to ask the waitress for our food a couple of times. At the end we had to ask for the bill twice and waited 30 minutes for the bill alone. I feel like my table was ignored the whole night. We, thankfully, left after 3 hours of absolutely terrible service. It was very disappointing. The food is alright there. They brought things that we didn't order once in a while. If they can't handle a busy night I would suggest they either hire more cooks or figure out a better system for the busy hours, because it's just ridiculous. I am sorry to say they have lost a customer. There are a lot better sushi places out there. read more

Really can't say I'm a fan of this place. Yes, you can eat all you want, but I found the food to be lacking in flavour.... so if you're into quantity and not so much quality this is a place to go. The interior however is lovely and the staff overall are friendly and move fast. Not a bad place to go for a casual dinner or with a family... but if you want to spend you money on a good meal I would not bother with this place. read more

Man! This freaking place s*ck so bad! Been to too many sushi place before and so far this is the worse I've been. Sat there for half an hour waiting for food. Asked the servers nicely that we've been waiting for a while and next thing you know people who sat next to you, who came later got served first before we did. Like honestly! Wtf is that all about -.- never going back to this place and and highly DO NOT RECOMMEND this place at all!! Service is essential to any food places, and if restaurant wouldn't serve you right - then you should not run sushi place at all .. read more

Okay food, for high prices. Service is good but hard to get Wait time for takeout and get to getting someone to serve you needs to be improved. read more

The new ipads are cool, but it seems like an excuse not to talk to you. The miso soup was warm at best, the sashimi was cut too thick to enjoy, the unagi was sub par, and they forgot our tempura twice! On top of all that, my drinking glass was covered in water spots and wasn't cleaned properly, as the head of my beer withered quickly and completely. I've given this place 4 tries, and it feels like its gotten worse every time. I'm done here, and going to edemame just a fee minutes north at the hub at Kingston road. read more

''Been to this restaurant 2x already and in both occasions we go for the all-you-can-eat menu. Last night (Dec. 29/12) we started with green tea and it was simply boiled water no tea aroma nor taste. When I complained, the server who looks unhappy with my remark that it was the weakest tea I've ever tasted replied "It's a colorless tea". Never heard such tea!. the server brought us another kettle of tea but it taste the same water down with perhaps a little of the aroma. The other thing I noticed was the absence of "sushi" dish on the buffet menu and the sashimi was limited. No tuna and the crab is imitation not the real thing! Except for the salmon sashimi, the rest are sliced so thin. The servers makes you feel like unwelcome with their serious looks with most do not put on a smile at all. Definitely crossed of from my list of Japanese Restaurants... read more

I went for my bday. I found a hair in my roll and another in my mango ice cream. Server didn't seem to be bothered by this.