Unprofessional - paid my deposit and Emoni booked my appt before opening, did not show up, and sent…read moreme to voicemail several times. I just wanted a silk press

Be prepared to wait even though you have an appointment time and the prices are on the higher side…read more My only expectation for this appointment was to be on time and to leave on time (with everything done the same day). My personal experience: I recently relocated to Georgia and I was looking for places to go and figured I would try the HairLoft because I follow them on Instagram and they had an available appointment on Tuesday, January 2, 2024 at 4pm so I booked right away (keep in mind this was my day off from work) I booked with Dee short for DeAndrea because I didn't understand what Level 1 or 2 meant on the website and the website did not explain this so I picked randomly (this could easily be fixed with a short definition or years of experience put by the stylist name). My appointment time according to the confirmation from the salon was 4pm-5pm (VERY IMPORTANT) this was for a Silk Press +Hydration Treatment +Haircut. Cost $160.00 for a level 2 stylist (still not sure what that means). I only left a $10.00 tip because well keep reading.... I arrive to the salon at 3:30pm because traffic is terrible here and I wanted to make sure I made my appointment time. I'm taking back to the shampoo bowl right away and on my way to the shampoo bowl, I am thanked by the stylist for showing up early to my appointment. By 4:20pm I am washed, had my hair treatment, and my hair blown out ready to go into the chair for the haircut and silk press (the salon had at least 3 shampoo girls and they rotated with blowing out the hair). I'm thinking this process is so efficient until 5:30pm rolls around and I'm still not in the chair (no one communicates anything with me about running behind). I see another client in front of me and I have to leave at 5:45pm because I had to be back home, keep in mind my appointment time was from 4-5 (I have the email confirmation sent from the salon). So I tell the stylist I have to leave and be back at my house by 6:15 (the drive from my house to the salon is 30-40 minutes depending on traffic that day) and she asked if I could come back later that night, or tomorrow Wednesday, January 3, 2024 but I already had something planned because my appointment time was from 4-5. The only day I could come back was Thursday after work (I get off at 4pm and traffic starts to get bad here around 3pm). I am told to come back Thursday after work at 4:30 so she can finish my hair. So I pay for my service that I did get (wash, hair treatment, and my hair blown out). I was told not to put any product in my hair so I went to work with frizz blown out hair. I arrived back at the salon on Thursday at 4:30 on the dot for the cut and silk press but tell me why another client is in the chair after I was told to be there at 4:30. The kicker for me was they went outside to take pictures for Instagram and I've been waiting since Tuesday to get my hair finish. At this point I'm so over this lady and place. I finally get in the chair at 5pm. The inconvenience overshadowed anything this lady could possibly due to my hair. I'm finally done by 5:30 and this lady has the nerve to try and take pictures of my hair :/ completely done-the audacity. To Management: The point of running a successful business is to get customers but also retain them (this is not the way). If you are paying 3 shampoo girls and the appointment times are still not being met- something is flawed with your business model or the people you have working for you. A friendly disclaimer on your website about the wait times or just someone communicating to clients that the stylist is running behind would go a long way. I hope this helps anyone who recently moved here and looking for hair places.

A fantastic shop! I've been getting both cut and color here for quite some time. They've always…read moredone me right. Saved my caboose a few times too! From the moment you step in the door - you are made to feel welcome and truly important! Thanks to all.

My stylist and hair services: I visited Heather at Salon Modello as a first-time client and Atlanta…read morenewbie. She was very patient with me and had some great ideas about what we could do with my hair -- mostly because I'm always kinda' like, meh, do whatever you think would look good. The color was nice. The cut was great. Heather is skilled, knows what she's doing, and really made me feel like I was in good hands. I think my cut was ~$80, and my color plus foils was ~$290 -- a little pricey but it's quality work. I'll be going back. The shop and atmosphere: The salon is filled with art for sale by local artists, which I really appreciate. There are also offerings of beer, wine, coffee, tea, and water for customers -- I mean, it doesn't get much better than that. In terms of parking, there are spots on the street nearby, but the salon also shares a small private lot with the business next door (facing the salon, it's the driveway to the right) which is a lifesaver, especially for that busy area of town. The receptionist and others stylists all seems friendly, hip, and chill -- in a relaxed way and not a douchey way. I can totally imagine folks of all ages feeling welcome there. Again, I'll be going back. The only slightly odd thing about my whole experience was that the salon keeps your credit or debit card info on file to hold you accountable for last-minute cancelations, those who are atrociously late, and whatnot. And I totally get it -- it's a business and stylists lose money when that kinda' thing happens (which I'm sure is annoyingly frequent). However, it was still weird to hand over my financial information for them to store. At least it makes paying easier at the end of the appointment. TL;DR: Heather is great, shop is nice, there's free beer and parking, don't no-show like a jerk.

Inaccurate hours listed…read more Noticed opening time was 10:30, which seemed a bit late. But if they generally get there by that time rather than 10, I appreciate the transparency. Prob is, they did not open at 10:30 nor was there any sign of them opening. Called the listed number and no answer. Arrived five to 10:30 and departed about 10:50. I had an afternoon appnt and without knowing what time they would actually open I couldn't wait around. There was a car parked there before I arrived and another pulled up as I was leaving out. Hopefully they were let in soon after. Found a comparable shop that answered and was open about 10 mins up the road. (Also I uber so it was a waste of a trip going in the first place.) Hopefully they can improve on maintaining up to date hours. I've been a few times throughout the years and service is what to be expected. They get the job done, and it can be a long visit (which is why I opted to try to go at opening). Personally I won't return bc the only benefit is the convenience of dropping in.

Nancy did my girls hair (silk press). There hair looked awesome. I spent $150 for two heads w/ deep…read moreconditioners and ends cut.

Paula is my absolute favorite stylist! I went to college in Atlanta, so I first became a client of…read morehers back in 2009 or so. When I first started going to Paula, my hair was damaged from a previous stylist (tracks and glue, smh), but Paula helped me transition from damage to health with a plethora of protective styles. With sew-ins, she's super quick and uses a hot iron curling rod (idk the proper term) so that the curls hold well for the next few days. With silk presses, she manages to get hair bone straight from root to tip, and once you wash your hair-- if it's natural-- your hair will easily revert to its natural curl pattern. Aside from her hair styling talents, Paula is super friendly and responsive to texts! That's huge. Often you have to continually follow up with a stylist to hear back from them-- not with Paula. She responds promptly and efficiently. I don't live in Atlanta anymore, but if I did I'd still be going to Paula!

Paula did an excellent job on my sew in. I was able to make an appointment for a kinky straight sew…read morein. The price included a wash, condition, braid down and installation. She styled my hair beautifully and my hairstyle still looks great a month later. I appreciate that she does not double book or overbook clients. She is very friendly and professional. She truly care that your hair is healthy and looks good. It's clear that she take pride in her work. Overall I had a great experience, and I will definitely be back.

I walked in without an appointment and was lucky to get immediate service! The salon is big, clean…read moreand those repurposed church pews are awesome. So I walk in and they check your temperature. I see them wiping down and cleaning spaces and everyone had on masks. The hair wash was great! Jermaine has magic hands! I would come here just for the the wash!! Keisha was my stylist and she specializes in natural hair. She was super nice and friendly and did a great job!!!

The salon and beautician were very nice. I received what I asked for with a…read moreadditional cost. I don't understand the whole a la cart hair services thing. If I get a shampoo I should receive a standard conditioner at no extra cost but hey.... I couldn't give 5 stars because even though there weren't a lot of folks in the shop it took a while between washing and blowing and then a good wait to be styled. Other than that I was basically satisfied with the outcome. It was alright.

I moved to Atlanta a little over five years ago from Los Angeles. I'd had two different hair…read morecutters in the last 25 years, so I was certainly nervous to pick a new one, but had to! Couldn't fly out back to LA every time I needed my hair cut. My close friends recommended David, who cuts their hair. He's brilliant! He's been my guy in Atlanta for five years now.

My whole family gets/have gotten haircuts here from Mr. Greg Dobrasz and he is awesome. Super nice…read moreguy, very bright and gives GREAT haircuts at reasonable prices. The space is really cool and laid back - it's got electric art and all sorts of music coming through the speakers depending on which stylist is choosing the music. Cannot recommend the spot and Greg more!

I would not recommend seeing Day…read more She messed my hair up even after I showed her a picture of a previous haircut that I liked. She cut way too much off the top and the fade quality was sub par at best. When I got home I noticed the hair up top was all different lengths too which is definitely not what I wanted. Now I need to wait for it to grow back in before seeing someone who knows what they're doing. Do yourself a favor and go somewhere else.

One of worst haircuts I've ever had from Jason. The salon uses very toxic fragrances products that…read moretook days to wash the smell out!

Beware of their nasty attitudes and talking crap in their language like some other cultures do THE…read moreMOMENT you want to speak up about your service or style. I guess they don't think people now of days have African friends from their part of the country that can TELL US WHAT THEY ARE SAYING like my friends did!!! They are lucky I kept my cool and paid out of principle because I actually should have WALKED OUT mid braiding! The place is cramped and dirty (look at the dirty mirrors, broken shades, and simply how they keep the place). Do not dress up to go here! The NERVE to dare have an attitude. I've been a regular to this dump and mainly ONLY had them do a QUICK cornrow braid down so I can do a weave sew in. I had them do knotless box braids 1x and box braids this very LAST time. NEVER AGAIN. They had the nerve to CHARGE ME FOR THEIR MISTAKE when I told the girl I DID NOT WANT A LOT OF BLONDE AND THE PLACEMENT of where I wanted the blonde to go. She proceeded to put 2 blonde braids in the front and I asked her to remove them for the regular color I had and was charged $5 for her to redo the 2 braids! From pricing on length/style, filthy-ness of the place to their attitudes. JUST NO NO NO! You can get GREAT BRIADS AND SERVICE in "Decatur where it's greater" like everyone saids! DONT SETTLE for this unless you're local and desperate!!

If you are looking for an experience that is customer focused then you have found the right…read moreestablishment. Unlike many stylists, Shaniqua (Nicky) is not money driven but quality driven. She believes in providing a service that the customer is satisfied with. Across the board she is a BOMB stylist! Do you have natural hair? No problem, she can style it for you. Is your hair relaxed? No problem, she can style it for you. For you ladies that love the Malaysian, Peruvian, Brazilian, etc... Nicky is a hair weave killer! I especially love her creativity where short cuts and color are concerned. Has this review been convincing enough? I could go on and on about how amazing Shaniqua is but you won't truly understand until you have experienced her work for yourself. I've been a customer of hers since coming to Atlanta in 2008 and I don't see that changing unless I leave this state. Check her out, check her out... You will not be disappointed.

I had a great experience here. I was able to request an appointment online and get a time that…read moreworked for me. My appointment was for an hour on a Saturday morning to get my extensions taken out and I was seen right away. It's always appreciated when your time is valued and you don't end up waiting 30 minutes to an hour past your appointment time, especially on weekends. The salon is nice and the staff is very professional! I will be going back for sure in the future.