If I could give Majorelle Spa more than five stars, I absolutely would! From the moment we arrived for our 90-minute massages, I was impressed. Taylor and Audrey at reception were incredibly professional, warm, friendly, and thorough. They made us feel welcome immediately and explained everything we needed to know before our services. The spa itself is beautiful. The reception area is clean, elegant, and inviting, and the women's lounge has such a peaceful, relaxing atmosphere. Every detail feels intentional without feeling stuffy or overdone. My massage therapist was Quinn Gleeson, and this is where an already wonderful experience became exceptional. Quinn was incredibly professional from the start. Her treatment room was immaculate, comfortable, and inviting. Before we began, she took the time to ask about injuries, areas of tension, and anything I specifically wanted addressed. She listened carefully, explained the treatment, and we started promptly at my scheduled time. And then came the massage... I've had many massages over the years, and this was truly unlike any massage I've ever experienced. Quinn has an incredible ability to combine the perfect pressure and flow with an almost intuitive understanding of what your body needs. She found and addressed areas of tension that I didn't even realize needed attention. I've been training for a 1,000-mile bike ride in November, so I arrived with a body that was incredibly tense, stressed, fatigued, and in serious need of some TLC. Ninety minutes later, I walked out feeling like a brand-new woman. The difference was remarkable. There are massage therapists who are technically very good at what they do, and then there are therapists who seem to have an instinctive understanding of the body. Quinn is absolutely the latter. Even after the massage ended, I never felt rushed. Quinn offered me more water and a glass of champagne and encouraged me to relax in the lounge and enjoy the experience a little longer. From Taylor and Audrey's wonderful hospitality at reception to the beautiful surroundings and, most importantly, the exceptional massage from Quinn, my experience at Majorelle Spa exceeded my expectations. Quinn has officially gained a repeat client. I will absolutely be back. If you're looking for a massage therapist who listens, understands the body, and has an extraordinary intuitive touch, book with Quinn. Five stars simply aren't enough. read more

I cannot express how happy I was with my experience! The staff was spectacular from beginning to end. Kind, friendly, caring... the list goes on and on. Yun was my masseuse and she was incredible! She made sure all of my needs and concerns were addressed and was truly there to provide me with the experience I wanted. Thank you so much to the entire team! I can not wait to return! read more

Very rude spa concierge..... why would you hire someone like that to be customer facing?

I just had the best facial of my entire life with Courtney. She was extremely thorough and detailed. She took her time with extractions and even gave some attention to extractions on my chest which no one has ever done before. Her service was so peaceful and calming that I was able to fully relax and doze off for a bit. I'll remember this facial forever and I'll definitely return and ask for Courtney. read more

I booked a last minute facial while staying at the hotel Californian. Courtney gave me the most amazing facial I've ever had. Seriously. It was divine. I was so relaxed and she did such a great job. Totally worth it. read more

I booked a massage here after seeing less than stellar reviews since I was desperate for a last minute massage, and every spa in town was booked. I am happy to report that I was more than pleasantly surprised! It was one of the best massages I've had, and an add on of "dry brush" for exfoliation and increasing lymphatic flow (yes, I'm cynical too) was incredibly relaxing. I definitely spent more money than I planned, but the quality of the services -- including really kind staff and a spectacular masseuse, named Jennifer-- was worth the treat. My only complaint is that the dressing room and showers are far too small, the products were seemingly low end, and they only had one hairdryer and tiny combs. It didn't go with the opulence of the rest of the experience. read more

Majorelle was quite literally the best spa service ever!! Karissa, Jorge and Courtney all treated me like complete royalty. Went above and beyond in service. Super clean, quiet and relaxing. HIGHLY recommend and will definitely be back!! :) read more

My massage here by David was excellent. I get a lot of massages and this was one of the best I have ever had. It is a smaller spa but absolutely worth it for the quality of the massage. read more

The spa itself is absolutely gorgeous, but the customer service really sold us on the experience. We were warmly welcomed in by Hayden, who offered us a complimentary beverage while we waited for our couples massage. Our therapists James and Lucky were wonderful! Cannot recommend them enough! This was easily the best part of our visit, and is likely to become a traditional spa vacation we do every year now. Thank you guys so much for taking care of us! read more

This beautiful Spa is located in Hotel California. Upon arriving I was greeted by a friendly gentleman by the name of Jorge. I really enjoyed the Spas Eucalyptus steam room and the delicious teas. Best of all, I loved my custom facial with Adelia. I will definitely be back to this Spa, it was cozy, clean and had excellent customer service. Thank you for making my vacation extra relaxing! read more

I'm giving this a 2 star for the pretty tiles and the massage therapists sweet demeanor. However, I would not recommend spending nearly $300 dollars for a sub par massage. I went with my mom and sister to celebrate a birthday, excited for the whole hype of Hotel Californian to be pretty let down. As a former aesthetician who has been in the spa industry the customer service from the front staff fell short. As we were their first clients for the day the women's locker room was not even stocked up. No hand towels to dry hands, no big towels to dry off after shower, no body soap in the shower. Before receiving our massage we were excited to use the steam room. Come to find out it's broken and as I informed the front desk, they seemed to completely care less. No apologie , simply replied with "thank for you letting me know" they truly didn't care if their paying customers were happy or not. read more

This spa was located inside the hotel California. It was enjoyable and the staff was amazing. My wife and I got couples massages, but our massages were done in different rooms. The only place where we could hang out and relax together before and after our appointments was in the waiting area which wasn't as relaxing as some places we have been. The had steam rooms located in both the men's and woman's locker rooms, and that was the only additional amenity they offer with your service. They have tea, fruit, and nuts while you wait. My wife forgot her curling iron and they let her take one back up to our room which she said was a life savor. Glad we did it but probably would not recommend for the price. read more

I'm going to start with the reason I gave this place 2 stars instead of 1, but I'm rather disappointed. The place was beautiful, everyone was super friendly and the environment was extremely relaxing. With that being said, never in my life would I image a simple pedicure costing 108 dollars!! The nail tech did a sugar scrub and about 5 minute massage on each foot/leg. I wasn't there for more than 40 minutes. Not to mention the flip flops broke on me 3 steps out of the front door as I was trying to walk to my car so I ended up having to walk barefoot down Main Street. Ew. The lights also flickered bright to dim to bright randomly and the chairs weren't great either. I wouldn't recommend this place to anyone. I could have had a full massage almost any other place for the price of getting my toes painted. read more

This is a beautiful spa. The decor is breathtaking. The treatments offered are very unique and customized. They only use tthe highest quality organic products. I highly recommend visiting this spa whenever you are in Santa Barbara. Amazing facials and massages. read more

Paid $580 for a 60 min couples massage and 30 min pre soak tub in the couples room with a $78 bottle of Prosecco. Was told when booking we could order food and champagne. I asked the gal upon check in about ordering champagne (she never said a price and I didn't Ask, my mistake) and what they would serve in the couples room. She said fruit, nuts, dried fruit and chocolates. She offered a menu to order from but I said that was fine. I ordered the Prosecco which she said was cheaper than the champagne (and same price as rose). She left to get that started while we waited in the lounge. A different gal (one of the massage therapists) came to get us From the lounge almost immediately and I said we were waiting for champagne and she said that was ok, they would just knock. She brought us into the room and the couples "tub" (which i paid $40 to presoak) was smaller than my tub at home for me and my husband. And my Prosecco wasn't there, just some nuts and chocolate. So he soaked while I waited 15 min. And then all that came was Prosecco from the massage therapist. So I had to go back out to the front desk to ask for the fresh and dried fruit and they acted liked we didn't just have this conversation in the locker room. I get my "trail mix" and fold myself into a pretzel for my "pre soak". They mentioned when they knocked we would get 5 min to get out of tub and on to our massage tables. We got about 2 min, so they had to come back. I booked deep tissue massages for the both of us (which they had to make calls to therapists to make sure they could accommodate) and we both had to tell them more pressure. Massage was ok, we were greeted with water at the end and we used the locker room and steam rooms. I sat in the lounge for 10 min waiting for my husband till I saw the gal that checked me in come out of the men's locker room and realized he must be outside. Sure enough he paid and checked out, telling them to let me know so I didn't wait in the lounge and she said nothing. Awesome. Turned out the Prosecco was $78 and they automatically added the tip (bullshit). I've paid less at a ritz Carlton with better service and nicer amenities. read more

For starters I will say the massages themselves have been great! I have had 2 and both were fantastic. However, everything else pertaining to and around these massages is why I give only 3 stars. For a spa that charges so much for their services, everything about the experience should be buttoned up and perfect, and it's not. For starters it's very hard to get someone on the phone there, sometimes you have to call a few times or leave a message. While the steam room is nice, the spa changing area is extremely small and only has one shower, again this is crazy when you think about what all comes with a $228 60 minute massage. Watch out they don't disclose that the $190 price does not include a service fee and the 20% tip, you just find this out at the end when they charge you. They have tea and water in the waiting room, but both times I have been the "snacks" have been gone or nearly empty, its just some dried fruit and chocolates but still. Water was running low as well. The first time I went I added a magnesium soak pre massage and when I was brought back into the room the tub was empty, so I basically just stood there while my time was eaten up waiting for the tub to refill - time and money wasted because my experience was cut short. The second time I went I asked to book with Brenda, however upon arrival I had Adriana. Both great massages but its things like this that should not happen at a "5 star" expensive spa. Lastly, both times I went they could not run my gift card. I had a large sum on it and was eating away it via different services but it seems like know one at the front desk knows how to apply the gift card. It was a debacle each time which ended up in my credit card being charged, me having to try to get someone on the phone about it and just over all annoyance. I have been to many great spas, all over the country and world and Majorelle is seriously lacking in terms of the over all experience. There are better options in SB, and for less money. The best part about this place is the decor and actual massage therapist, which are just being brought down by terrible administrative staff and the over looking fine details. read more