Very good spot. Owner is super honest and helpful when it comes to any selection you are trying to…read moremake!

What a great store it's palatial in there and the selection is so good we had very he pod…read morepersonal service and he helped us pick out the prettiest ring for our anniversary very fair and friendly

I recently visited Brown & Co for an appraisal of my original wedding ring as it had been quite…read moresome time since my last one. Scheduling was easy - I called and spoke with Nisha who was helpful in explaining the process, pricing and availability. When I arrived, I was greeted and directed to Nisha. She was friendly, professional and took time to review my jewelry documentation and carefully inspect my jewelry while completed a short form She clearly explained the appraisal process, which made everything feel straightforward and stress-free. As a nice touch, Nisha also offered to clean my ring after the inspection. I received my appraisal via email withing the promised 7-10 business days. Overall the experience was smooth, efficient and pleasant. I would recommend Brown & Co for appraisal services.

I was looking for some David Yurman items and noticed that this location comes up in an Apples Maps…read moresearch. I called the place and they told me that they were a David Yurman Boutique and that they keep more inventory than the David Yurman store in Buckhead. I visited the location shortly after to find that they do carry a lot of David Yurman inventory. However, they did not have the specific item I was looking for. They told me that the David Yurman store in Buckhead only carries items for men...well I knew that was not accurate as I have been shopping at the Buckhead location for 15 years. They also told me that they could check the Buckhead location for inventory. I thought that was odd and opted to go to the Buckhead location anyway. Once an associate came to help me, I had what I wanted in less than 60 seconds. I will try Brown & Company again as it is a large store. I think it helps to know what you are looking for and all your options when shopping anywhere.

Love this place and I trust them with the goods. Just got my almost 20 year old Omega Speedmaster…read morePro back today - pusher springs. Igor has serviced Rolex and Panerai for me previously. Highly recommend.

Very fast work and great customer service, maintaining my 1992 Rolex DateJust. Prices are great as…read morewell.

I'm a vintage collector and had been burned by two watchmakers in ATL before finding Its About Time…read morein Johns Creek. They are highly skilled and honest. I travel 45 minutes, passing many other watchsmiths to go see them. HIGHLY RECOMMENDED

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

i have had multiple positive experiences here. Perhaps the building needs some work, but the people…read moreand the service make up for it. Family oriented for sure i have only used them for servicing my watches, but that being a low margin service, i feel confident recommending them .

Amazing, friendly staff, repairs instant--on-site!! GREAT selection. Off the beaten path, but worth…read morechecking out!

Wonderful to work with a clock repair business that comes to you, does the job right, and is…read morereasonably priced.

What an amazing shop and owner! I brought in my antique mantle clock that was no longer working…read more Cornell, the owner was very knowledgeable, advising me of the clock's origin, the malfunction and what it would take to repair it. The clock now works perfectly and is happily chiming every hour to our enjoyment. I have recommended him to my friends and have brought him our antique pocket watches to repair. I trust him with our valuable antiques and highly recommend him to everyone!

Lee has taken care of me for close to 30 years now. Every time I visit him, he does the exact…read morething for me LOL MAGIC!!!!! A couple of weeks back, I called Lee and bought a cross and necklace from him, only I was home about 5 hours south of Atlanta. The whole staff took the time to send me pictures of the items, answer my questions, and shipped everything wrapped so well my wife knew I didn't do it. Lee and his staff have taken great care of me and my family, so much so that I send anything that needs repair to him, LOL, as I did today. He calls me, asks what the heck I did to the watch, ring, bracelet, I tell him, he laughs, and gets me back the item better than new.

Lee was extremely helpful and upfront about the cost to adjust my watch. Completed the job in no…read moretime, very knowledgeable and was very friendly.

Great service, fixed an idex on my fake rolex. I got lucky, watchmaker was in house and had my…read morewatch done in an hour.

Ok so check this out...I brought a Movado to them to have the crown repaired/replaced (only), they…read moresaid they would have to ship it out for repairs and Movado is kind of slow. Ok no problem. They call me a week later and gave me a price of $75.00, cool. I called monthly for 3 months and they were still waiting on the part. Finally on the 4th month they call and say it's ready. I go pick it up and these "fine people" replaced a perfectly good leather band, but the crown was still broken. Then had the nerve to say we can send it back. Oh no the fuck you can't! I was livid, but remained calm and walked away. Incompetence of the highest order. I wouldn't trust them to tell me the time!

Great while you wait watch band adjustment for a very reasonable price. I have also had batteries…read morechanged there with a similar speedy and reasonably priced service.

I took 3 rings to Krist to be repaired. He took the rings, two of which were missing stones, and…read moremade them whole again. When I picked them up, they looked better than they did when they were new. It you have some jewelry which needs repair, I highly recommend JWO Jewelers

wonderful location, easy in and out been around for 25+ years I believe, very helpful. Will test…read moreand assess anything while you wait fixes and cleans some jewelry while you wait. Great at fixing watches and assessing coins and antique watches and jewelry.

Very friendly. Took care of my watch the price was very reasonable. Highly recommend this business.read more