Excellent service and beautiful work! Changing out a watch battery is rather expensive...$20+tax!…read more I bought a watch battery replacement kit from Amazon and have already saved $35.

Brought 2 watches to have batteries replaced.. both were in excellent condition with no problems,…read moreused and saw both watches just days before with no issues and in excellent condition. Left watches to have batteries changed and one came back with broken crystal telling us they received it that way! Will never, ever use them again. Failed to admit they screwed up. You decide!

Love this place and I trust them with the goods. Just got my almost 20 year old Omega Speedmaster…read morePro back today - pusher springs. Igor has serviced Rolex and Panerai for me previously. Highly recommend.

Very fast work and great customer service, maintaining my 1992 Rolex DateJust. Prices are great as…read morewell.

We had a wonderful experience at Stiles. We brought in family jewelry that needed several…read moremodifications. They were thorough, maintained engravings, and returned the jewelry good as new. We would recommend anyone to bring priceless jewelry to them!

In attempting to make my sterling silver Gucci bamboo bangle smaller, it broke in half. To say I…read morefreaked out was an understatement! I went in to Stiles Jewelry to consult with them about the repair and the staff was very accommodating and helpful. On the verge of tears, I showed themmy sad little bangle and the owner immediately gave suggestions. While saudering was the last thing on my list, I was desperate to wear it again. Before I could agree to the repair, the owner pulled up the Gucci website and was writing down phone numbers. Before they make the repair, the owner suggested I contact the Gucci corporate office for the repair. Having already asked Gucci at Phipps to replace the broken piece, I thought it was a dead end. She was encouraging and told me to go to the top to get it fixed or even replaced. I only wish I got her name! It's not everyday that you are in a business and the owner is actually giving away business! I appreciate her looking out for me and giving me such a great idea! In the end, her suggestion worked. Gucci replaced my bangle for a new one. While I also had a few watch batteries replaced while I was at Stiles, I was blown away by their above and beyond customer service. It's refreshing to see a business actually look out for its customers.

I always have a great experience here. They did a phenomenal job redoing my wife's wedding set and…read moreat a very affordable price. they are always kind and honest. best jeweler in town!

I highly recommend this store. Excellent experience. The customer service was great. Beautiful…read moreinventory of jewelry. A business you want to buy from!

Reasonable prices for fixing jewelry. They make some of their own pieces which is really cool! I'm…read moreexcited to have a local jeweler!

I've been shopping for a pair of diamond earrings for some time, and Holly Springs Jewelers has…read morebeen friendly and patient with me as I've browsed their store multiple times. Though the Holly Springs Jewelers assortment is on the smaller side, I liked their selection of diamond huggie earrings better than the local competition.

Great privately owned business. Simple little busy store located right in the heart of…read moreCartersville, GA. One of my friends had recommended this store. I had three watches that all needed new batteries. I dropped them off and went to lunch with friends. When I returned to pick them up, Susan told me that one of the watches didn't need a battery it just needed to be "shuck up" because it was an older watch and had been sitting in my drawer for a while. It needed just some movement to start ticking again. How honest is that? She could have charged me for all three batteries, and I would have never even known. Wow! I also had some jewelry with me. Some needed fixing, and a few pieces needed an estimation to see if they were worth selling or repairing. This just shows that it's worth supporting small local businesses. That big fancy jewelry store at the mall would have probably charged "an arm and a leg" and ripped me off big time.

Brought my piece of jewelry in to get secondary chain put on. Was done in a day for very reasonable…read moreprice. Friendly service. Would use again for sure

The prongs holding my original engagement diamond had completely broken down and I wanted to honor…read morethe original ring and upgrade. Oliver seamlessly integrated my original diamond into a favorite pendant and then recreated my original engagement ring design with a larger center stone. Stunning and still captured the unique twist design of the original. Highly recommend!

We stopped by and I saw a few neat jewelry pieces they had, pretty cool original stuff. I had the…read moreidea I wanted to get them to make me an original ring for my wife similar to the style of one of their pieces. I commissioned them to make a zodiac ring for my wife. She is a cancer, the crab. I described what I was thinking, got a reasonable price and put 1/2 down. About a month later I got a call and the silver ring was ready. When we got there they wrapped it up in a pretty ring box and a cute little gift bag. It was a nice touch. It is hard to make a crab cute, but I think they did a good job of it. I talked to their cad designer and she told me my idea helped inspire her to make a whole line of zodiac jewelry. Which made me feel happy to help. We will be back to get a set of ear rings made to match the ring. They did a good job for us, they were nice, and we will be back. Give them a chance, it is a neat store, you will be glad you did.

Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.