I would not recommend Maison Law to anyone.
They accepted my case knowing all of the facts, including that the door involved was manual, not automatic. After keeping my case for over two years, putting me through countless phone calls, paperwork, and delays, I was suddenly told that an attorney had reviewed the case and they would no longer represent me because liability was being denied. If that was their position, they should have made that decision when they first accepted my case--not after wasting two years of my time.
Communication was one of the biggest problems. My settlement negotiator, Andrew Pacheco, often took months to respond, and getting an update on my case was extremely difficult. I rarely received proactive communication and constantly had to follow up myself.
The office also seemed very disorganized. Nearly every time I called, I was told someone different was handling my case. It felt like there was no consistency, no accountability, and no one who actually knew the status of my file. Speaking directly with an attorney was nearly impossible.
The staff was frequently discourteous and unprofessional, and the overall level of customer service was disappointing. I expected clear communication and professionalism from a law firm, but that was not my experience.
After more than two years, I was left exactly where I started--without representation and having lost valuable time that could have been spent pursuing my case elsewhere.
If you're looking for a law firm that communicates well, stays organized, and values your time, my experience suggests you should look elsewhere. read more
