There was a small line outside but didnt have to wait more than 15mins. It's a very small st Went in and knew exactly what I wanted (for the mom). Literally look 3 mins but then had to wait to pay. But they also do the duty return at the same time so it was ok. I went, conquered, left and nobody got hurt. Perfect shopping. But a glass of water would have been nice while waiting bc it got kinda stuffy and warm inside on this winter day. read more

Maison Goyard - Luggage Near Me - London, XGL

Note: if you come in with intentions to just window shop and have not done any research on their items, the staff will probably just be annoyed and give you attitude. I arrived to the store front and found that the door was locked. If they are at capacity, they will keep it locked. They will open it and allow you in once they are able to accommodate you. Be patient. I came in with intentions of buying a few items and I made it very clear to my associate. I didn't give her any attitude and in return, she was very nice and helpful with me. On the other hand, I watched another woman throw an absolute fit with her store associate and that is just embarrassing. He actually handled it quite well and offered to help her, etc. She still acted like an absolute brat. Trust me, do NOT be that person. Don't forget to have them fill out a VAT form (for travelers). Bring your passport! read more

Literally the most rude staff I have ever encountered in a designer store. I went in knowing exactly what I wanted and was met with the rudest woman. I asked what colors in the St. Louis tote she had available (because I know they often have limited stock) and she snapped with "Well what do you want." I was having a hard time deciding between the PM and GM and I felt so rushed because my SA was so disengaged and quite frankly, could not give a f***. I know they probably sell a million totes a day, but it's not like I was buying a gallon of milk. I was in and out in around 10 minutes because I was so uncomfortable, and now I wish I took the time to really consider which bag to get because I regret getting the smaller size. I have shopped at many designer stores and have never been treated that horribly. read more

There is nothing like shopping at Goyard! Be prepared to line up! But if you are smart call and make an appointment. Our SA Adriana is the best! She actually remembered us years before when we first visited this boutique years ago. She was so accommodating and honest with her opinion. Goyard is classic!!! read more

I get that some reviewers were upset with the wait outside this tiny store, but COVID or not the store is too small to handle more than their sales staff can handle. There are a lot of cafes and restaurants nearby, so if you didn't want to wait for whatever reason, just have a coffee and come back. I normally shop in Paris but since moving to London I have been encouraged to shop here. My first impression was, it's too small. But once inside you receive a very personal experience. The sale person is attentive and patient. There is no pushy salesmanship but of course once you have made up your mind to come here you want to buy tour grail wallet / bag. Right? The products are quite limited but that's the fun - you don't really need to debate too long what you want to buy. I love the personal attention and the fastidious wrapping!! On a rainy day they even give you a clear plastic cover over your precious green Goyard shopping bag! Ignore the negative reviews. Come and get your dream bag! read more

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Prepare to wait and wear appropriate gear (umbrella, raincoat) should it rain. I arrived around 11am an hour after they opened and there were 7-8 people ahead of me. The store itself is narrow and long. You're assigned to one sales associate who helps you with your purchase. Thankfully mine was patient when I couldn't make up my mind and gave me time to look at my options. Make sure you bring your ID or passport so you can get your VAT refund paperwork. read more

I called to ask which colors of a particular wallet they had in stock. "We can't tell you what colors we have in stock because it might change." "Okay, I understand that, but what colors do you have in stock as we speak?" "All colors"...Wow, was that so difficult? LOL. "Can you confirm the UK price?" "We can't provide pricing over the phone." What the f*** is this place? My god the service is a joke. read more

Hi! Loved the bellechasse biaude bag! I was easily convinced to buy. The staff are wonderful. read more

Came to London on vacation and decided to buy a new Goyard. While in the store, I was wearing a Goyard purse I purchased in LA three years ago. The sales person said the wear and tear on my purse is not normal. She went and spoke to her manager and came out and switched my purse for a new one. I was so happily surprised. The costumer service was incredible. I did end up buying a new purse. I took my time and the salesperson helping me was very patient and helpful. read more

Robert is the rudest person in the store. He's the Assistant Manager but has no clue what to do with customer service and treating clientele the right way. Stay away from him! read more

Very poor service and bad attitude. The shop was small, with limited collection. I was told to wait outside for at least 10 mins, when there were people that were just let in!! And when I was in the store I asked a sales if he could help and he gave an attitude face and said no you have to wait. And I saw there were idle staff standing on the side. read more

The salesgirl was plain rude and told me "No bag here is on sale for you." I was ignored by 4 staff. Save yourself the trouble and go to Louis Vuitton. They're less expensive and their bags are just as good, if not better. I own many! read more

On December 13, 2016, I purchased a small Goyard tote for my wife for the holidays. She loved the bag and used it to carry her laptop to/from work everyday. After six months it had a hole in the side of the bag. Let me get into the particulars. When I purchased the bag, I debated between the larger tote and the smaller tote. The sales person asked what my wife was going to do with the tote. I told her that it was going to be an everyday office bag to transport a laptop. She advised me to go with the smaller bag since the larger tote was sized for weekend get aways. My wife discovered the hole in the bag at the beginning of May, and on 5/16, I emailed Goyard asking if there was any way to repair this either under warrantee or for a fee. There was no response for two business days so I wrote back to Goyard asking for a response. Finally they responded with an apology asking for a picture. We sent them pictures as requested. The same day, 5/18. Apparently, they called me on 5/22 without leaving me a voicemail. I'll admit that there is a 212 area code phone call on my phone FOUR days after we sent them the pictures. I didn't recognize the number and didn't pick up the call. I emailed them again on 5/23 asking for a response. Again they did not respond to email, but called. Again I didn't recognize the number so I ignored it. Goyard, if someone emails you, they expect a response via email. This time they left a voicemail though so I called them back. They said that they couldn't repair it since it was normal wear and tear. I understand that you can't exactly re-sew a hole closed, but could they give me a discount on a new bag. They said no, since this isn't their fault. They said the bag is advertised as a beach bag not a bag to carry a laptop. I have three complaints: 1. Goyard DOES NOT respond timely to their own published email address. 2. Goyard insists that the sales person would have told me that this was a beach tote and not to carry a laptop. I don't recall that conversation and admittedly, they may have told me that when I bought it. I believe that if I heard that I would have made an alternative decision. I also believe that their sales people are human and can make mistakes as well, despite their insistence that I was told that six months ago during the busy holiday shopping season. 3. Let's assume it is a beach tote. It should be able to handle the weight of beach items, a good book, bathing suit, towel, flip flops, sun glasses, maybe a Swell bottle with water to a sandy beach (sand is a bit rough at times) next to a corrosive salt water ocean. But it can't handle carrying an executive weight laptop to and from the office in a luxury car for six months. I didn't ask them for a warrantee repair, I didn't ask them to replace an item I believed to be defective. I asked for a discount on a new replacement bag for my wife. I do expect the quality to be a little higher. And I do expect Goyard to respond to their published email address in a timely manner. More than that, I expect a luxury product company to have excellent and timely customer service. Product is beautiful (kudos to the designers), the customer service is condescending, slow and ineffective since I will no longer be a customer. read more

Here in London doing touristy visit & it's been fab -- light traffic, table at Chiltern FH, and unbelievably, street parking -- until Goyard. Was expecting to buy an understated, non ubiquitous tote. Neither happening thanks to line out the door due to annual August gulf invasion. Quite disappointing. read more

Slowest service ever. Not worth the wait. If you want item bad enough just buy it in the us or Paris.

The staff was so friendly and tended to our every need. They were patient with us and gave us exactly what we were looking for. Thank you.

All I can say is that the level of rudeness is beyond anything I have every experienced anywhere. They are dismissive and unhelpful. They even bad mouth good staff who have left them..its this the Goyard culture -- bad attitude, poor service, rudeness...The prices are the most competitive in the London store...so I have no choice but to purchase and swallow all the attitude they have! read more