Diana is an unusually gifted and reliable professional. I had a number of battle-scarred antiques…read more She saw them on site, assessed what processes would achieve what, and provided a reasonable estimate. They have never looked better! She is a clear communicator, very very knowledgeable about furniture and what it's made of, and comes through every time re the forecasted time frame. Her work is right on par with much more highly priced professionals - and believe me, I've tried them so I should know. This one's a winner.

I cannot say enough about the Pink Pinecone! Diana is amazing. She works with you and takes time to…read morefigure out your vision for whatever piece you want refinished or changed. Her artistic ability and creativity is awe inspiring. She took an heirloom piece that was passed down from my mother in law and is very special to us and turned it into a family treasure! I never thought this piece would be able to be restored. Not only did she restore it, she made it look like something out of a catalog but was able to preserve its natural vintage beauty. I will be using the Pink Pine cone again. If you're looking for someone to help you either keep or redesign something special for you, look no further!

The worst. Ordering was a nightmare. Tried to order several times, system was unwieldy. Customer…read moresupport - cheery but not helpful. Can't wait for next Cc statement to see if they charged me for an appliance we never got. Beware.

A great example of phenomenally rude customer service. I received a call (blocked number) about a…read moredelivery this morning and couldn't understand a word that was being said - I thought someone was asking me about a place called "Liberty tree" (aka delivery). When I asked what was being delivered the first rep didn't know and the second was so rude. She got on the phone saying "what do you want" as if I had called her not the other way around and then hung up on me telling me that if I wanted info on the delivery I needed to call the store. Except I ordered online...

I went to your store yesterday, Nov 14 around noon time to…read morepurchase a bunk bed for my grandson. The sales staff throughout the store were very helpful and the woman that helped us with the bed was so pleasant. But the reason that really prompted me to send this is to commend the staff that work at the climbing area. Every one of them were very kind and fun interacting with my grandsons. They were very thorough in preparing the kids. I love how they made the kids feel so comfortable and safe in their harnesses. In short you have a great group here. I hope you give them recognition they deserve.

We had a good experience in the sleep lab buying our VERY expensive Temperpedic king mattress. And…read morethe salesman assured us that delivery was under contract to a very reputable company and we would have no problems. Comes delivery day and we get a call that they cannot deliver the mattress because it was in the truck all night and it FROZE - thus being unable to fold it in half to bring it in without breaking it. Are you kidding me? What "reputable" mattress mover leaves an item susceptible to freezing in an unheated truck in an area where overnight temperatures are often below freezing? And even if it does freeze, well just ship us another one! You're big enough to be able to do that. Nope, had to be that mattress and we have to wait till it thaws. Almost comical had we not been so inconvenienced.

Jim was outstanding in store today. I had an issue with a final select of lights and he didn't even…read morebat an eye, just helped me figure out the issue. I've been shopping here for years and I was impressed today. Thank you!

Major delays in having item ready for shipping. Took 4 months. we would not have purchased if we…read morehad known. we were deceived into opening a West Elm Citi Credit card. Told 10% off of purchase which was a LIE. Told payment not due till delivery which was a LIE. started paying on couch we had not received including interest. They claim their furniture is made in US but they lost in court twice for this claim. So, STAY AWAY FROM WEST ELM !

You can't always count on it being open exactly by the posted hours, but if you're near downtown…read moreWakefield and it happens to be open, it's definitely worth your time to stop in. It's a small space but they use it well; there are knickknacks and cool antique pieces everywhere you look, and the owners are knowledgeable about what they sell and about the history of the town. This shop differs from other local antique shops in that it sells more small pieces and collectibles, rather than large pieces of expensive furniture and framed paintings. It's a much cozier and more welcoming feel than the showroom-style places nearby where you're scared to touch anything with a price tag on it. I collect vintage compacts and cosmetics and Un-Common Antiques has saved me a couple trips to Concord, as I can find the pieces I'm looking for here without the ridiculous markups and the long drive.

This is a great little place for authentic, quirky antiques. It's in a beautiful part of Wakefield…read morenear the lake, so if you're touring main street, it's definitely worth a look.

They had a broken 4 poster for 6 weeks, doesn't respond to calls, texts, emails. When I finally…read moregot ahold of him, he said he had 2 and 3 thousand dollar jobs; didn't when he would get to it...went to the shop and picked it up. Found a great guy, who responsed and fixed it quickly. The absolute worst.

Our 150 year old dining room table is ready for the next generation thanks to the work done at the…read moreBarn at 17. In fact additional leaves also were crafted to lengthen the table. They blend in as if they had always been there. We strongly recommend Dan and his shop to anyone who cares about restoration as much as does Dan. He is straightforward and has high standards and a lot of pride in his work.

Dan and his team restored my dad's jewelry box and it looks like new. Having this back in our care…read morerepaired so my son can use it is a real gift.

Blackstone F. R. did a beautiful job refinishing my antique oak file cabinet from the early 1900's…read more The cabinet is now proudly displayed in my living room and I have to smile every time I walk by it. Dan and the guys were absolutely great! Paul J. Cambridge, MA

Review about online order…read more We ordered a sofa and then changed mind . Called them 3 days before delivery and requested cancellation. They refused to cancel. When I asked if I can refuse delivery, they said it would cost $150 !!

I wanted to love this store. When you walk in it's SO cute . The furniture on display appears to be…read morequality and it's on trend. The employees are amazing . Sage in particular could not have been more helpful, sweet, and thoughtful in her designs for my daughters room. My issue stems from the delivery onward. This is how my $1500 dresser arrived. It was damaged and generally feels cheap , but it looks great. I called the CS support line and after spending numerous hours on the phone (yes hours-- I have two separate calls at 50+ minutes) , speaking to multiple people and not receiving a response for nearly 2 weeks they offered a 40% discount. This still puts my total at almost 1,000 bucks. Not worth it iMO

Staff was super friendly and accommodating with my young daughter who came in the store with me. We…read moregot a couple appliances and would definitely come back here.

I recently renovated my four-season porch/entryway, and I needed some furniture to fill the space…read moreand make it functional space for organizing and just hanging out. I'm on the North Shore, so I started out with a trip to "Robert's", thinking I could get what I wanted on the cheap. Unfortunately, that place was a mess, and their furniture was overpriced for what it was. I kept driving down Route 1 and happened upon B&P's. There, I found better options, but at insane prices. I was dejected and turned around to come back North when I spotted the Cort Furniture Outlet sign. I walked in and Jay gave me the lay of the land. He explained the business model - the furniture that gets returned from the rental business ends up there at pretty impressive prices. This furniture was all great quality... it would have to be if it's going to be moved around from rental to rental. I bought a couple of pieces for at least a quarter of what I would have paid even at the lower-quality spot for something brand new. The only potential wrinkle is that delivery is $$$, but the delivery guys were a precision team. My furniture was heavy. Really heavy, but they made quick work of bringing them up a half flight of stairs, positioning them exactly where I directed, and they took off as quickly and quietly as they arrived. I couldn't be happier with the high quality pieces that now anchor my room!

The quality of the two items I ordered is excellent. Delivery was very quick, and the men were…read moreprofessional and polite.

I purchased some leather chairs that fell apart from Bob's. I bought the goof constitutional…read morespeaking warranty which they did not honor, enclosed as a picture of the bedroom dresser I bought, and what the material they used to make itsfrom it basically cardboard