LOVE this place! Hving a sense for design is absolutely NOT my specialty...and Yvonne and Rhonda are fantastic to work with. We came to them needing a ton of help designing our outdoor room and they were great about working with us to get a sense of our style and coming up with lots of ideas for us and talking us through them to hone in on what was right for us. And their prices are shockingly reasonable! I felt like things were about 1/2 the cost of elsewhere! HIGHLY recommend checking them out! read more

Great little place. I was tagging along with my buddy as his interior design wingman (that doesn't really butch it up, does it?) and we popped in to check out things. Lots of great items, reasonably priced, nice people, full-service. If I were in a position to buy a place in LA (which I'm TOTALLY not), I'd be going here myself and picking out a lot of really cool things. Very cool place! read more

I had an amazing time coming into the Bertet shop! I had no idea that everything in the store was totally customizable, and when I walked in, i was helped by Ronda, who made my experience in the store and after, just so smooth. I will be updating my review later with photos of my amazing new customized couch when it comes! HIGHLY RECOMMENDED read more

Rhonda is the best!!!!! Showed me what I needed and the end results were great ! I highly recommend this place! Joel was also great. Don't go anywhere else. read more

I strongly advise you to use Masion Bertet. Sophie, the designer, brought my vision to life and made my place feel like home. You should use Maison Bertet for all your home desires! read more

Thank you Maison Bertet! You deserve your 5 stars. We just remodeled our bathroom and we have been recommended by our contractor to take a look at their vanity since we had luxury taste and a small budget. Here why I choose to give them 5 stars: - Rhonda was responsive to our request and very professional. - Sophie gave us a special contractor discount on the entire order since we ordered it through our contractor. - They told me exactly what was in stock for immediate shipping to the bay area. That was really helpful to use from their catalog and it made both, my contractor and I happy. Indeed it didn't push away our deadline to finish our bathroom remodel project. I'll definitely order from you when I start to redesign our patio :-) read more

My experience with Rhonda was very good. Her advice for my patio furniture, color, & size was on point. The quality of my patio furniture was AMAZING b/c my house was surrounded by fire & flying embers. I thought for sure my house was going down due to the patio furniture catching on fire & it didn't. Instead the embers melted holes right through the entire sectional and covers but it didn't burst into flame. Even the FD said if my yard caught on fire GAME OVER. None the less, I bought another sectional from MB with a free mind. read more

I love this place! Frustrated with other stores, I came in pleading for someone to help me find a circular wall hanging. The staff came to my rescue and suggested a tile wall hanging. Everybody was very friendly and helpful and now I have an original piece in my house! Love this store! Will come back for more! read more

Maison Bertet - Interior Design Near Me - Los Angeles, California

I see that "Joel" responded to my review The "Joel" that came to my house was a man, not the woman pictured in the photo. But let's assume that it is the person I met responding to this review (and not Sophie, his wife)......Joel, you were cc'd on numerous emails sent to your wife and Rhonda for which you chose to ignore ALL of them. You did NOTHING to help rectify the problem. I was told that you, Joel, have no say in anything pertaining to the store, that Sophie is the one that makes all the decisions...which is totally in line with my experience. Your staff is not the problem, their hands are tied, you and your wife are the problem. I also was never rude to your staff.....now your condescending wife is another story. Furthermore, it is completely untrue that my contractor (which you are not) broke the vanity and the faucet. As I stated, they were more than qualified to install a vanity and faucet...what a joke. Yes I did expect your company to fix the vanity and refund me for the faucet, since I was forced to buy a better quality faucet. Ultimately, months later (after I posted my original review) your staff made good on repairing the vanity...probably without your knowledge since it was handled after I made a visit to your store while Rhonda was the only one working. I think I'm pretty fair with my reviews...more than half are 3 stars and above. I feel like it is my duty to let people know of my experience and it's up to them to decide if they'd like to risk purchasing from your store. I do see from Yelp page that there are quite a few negative reviews from other patrons of your store...so obviously I'm not alone in my negative experience. It would have been so easy to prevent all of this; Immediately send someone to fix the drawers and refund me the cost of the crap $300 faucet. You would have had a happy customer, probably repeat customer, and most likely a 5 star review. Oh well, hope it was all worth it. read more

I have never been compelled to write a negative review about a business, but I feel that its important to let people know what a corrupted business establishment this is. I spent $6,900 for a white outdoor sectional, which bled glue and had pink spots throughout. After a fierce battle - Maison Bertet acknowledged that the problem was in the furniture, and after fighting over freight charges finally agreed to replace the furniture at no cost. Within 6 months, the pink spots had reappeared throughout my white furniture, at which point, Sophie the owner refused to speak with me, look at their defective furniture, or replace it in any way. I'm going to take her to small claims court, and I advise anyone who had similar experiences to do the same. Anyone who reads this review, BEWARE MAISON BERTET. read more

Maison Bertet offers the absolute WORST Customer Service I have ever experienced! I have furnished an entire house at this point and my furniture has always arrived in the time frame I was promised. I have now been given 4 different delivery dates (each one I re-arranged my schedule to accommodate) and I still don't have my patio furniture. The owner has zero integrity and I think the warehouse and the salesgirls work together to give their customers the run around. If and when I ever receive my furniture (it's 3 weeks late at this point and I've lost most of the summer!), I will tell all my friends that the company I purchased my furniture from is out of business. As beautiful as I think the couch may turn out to be, the service after you've given them your money makes the store unbearable to work with! If you choose to buy from this store anyhow, as they do have beautiful furniture, DO NOT PAY in full, up front. They ask that you do this and I will caution you that if you do, you will receive the same treatment we did. It looks like Grant L. received the same service we did! read more

Great store with great prices for bathroom mirrors, vanities, tiles and outdoor furniture. Sophie has great taste!!!!

The sales and design team was great. Marissa in the El segundo shop was a huge help. I can't say enough about that experience. However, it's been about 2 months since I placed my patio furniture order and I'm still getting the run around. Initially I was told the set was damaged in shipping, then it was on back order, then it was lost and would be re-ordered. Now I'm being told its in the warehouse and to schedule delivery with them but no one has the warehouse ph# and no one calls back with the necessary info. I had my entire house painted and kitchen redone in the time frame its taken to not deliver the furniture, what a complete disaster. Bottom line, good with design and decoration...DON'T order any furniture from them. Horrible customer service when it comes to shipping and delivery. read more

We were so fortunate to walk into this wonderful store and meet Rhonda. She is a design genius and a wonderful person. We almost walked out but she then showed us stuff that we just had to have a bought these two amazing chairs. Her kindness and willingness to spend time explaining things to us went above and beyond what a normal person would do. The store is so lucky to have her and we were lucky to meet her! We will surely be back in this amazing store. read more

The staff was very friendly and extremely helpful when I first came in the store. They had great ideas on what I wanted to do with my outdoor patio. After taking my order.. unfortunately it ends right there.. I don't think they know what customer service is all about. I was informed that it will take no more that a week or two to get all the items I ordered. After 3 emails and 4 calls after a 2 week period, I finally got a response from someone who just got back from a vacation to let me know that they are still waiting for the fabric to make some of the items I needed. I really do not understand how a company expects to get any repeat customers or referrals with this kind of lack of attention and concern with their clients needs. I figure I will be waiting for another month to hear back or not hear back from them. read more

I am a Los Angeles based interior designer . I ordered several pieces of outdoor furnishings and I could not have been happier with the service and the finished product. The furniture was completed very quickly ( 4 weeks ) and was so beautiful, modern yet classic and comfortable at the same time! My VIP client ( who is in the entertainment business) was ecstatic. However, the true test of their service was when we discovered there was some damage done by the movers and with one call to Rhonda at Maison Bertet, they had someone out there the next day to repair it on site for a very nominal cost! This kind of service is so rare! I will definitely list Maison Bertet as one of my "go to" vendors! read more

Hello all, I work in real estate and one of my customers forwarded me to this place to help touch up some of my rooms. Realistically speaking, this place is higher end. If you are looking for "bang for your buck" go to home depot. Their inventory is pure quality and you get what you pay for. Highly recommended to any shopper looking to make their home feel like a home. read more

As good as it gets, is about right!!! I am extremely pleased with both the service and quality I received at Maison Bertet!!! My husband and I have twin boys and we were in need of a good quality sofa. Our search ended when we were recommended Maison Bertet. We custom ordered a sofa and chose the Sunbrella fabric that works wonders if you have kids. This wonderful fabric doesn't hold stains, so I am not scared of my kids jumping or messing up my sofas. They look great and have gotten many compliments by friends and family! Best of all, all of their products are manufactured here in the USA. Best purchase we've made in a while. I highly recommend their services!!!!! :) read more

Be careful of the quality here. We bought two outside tiled tables from them and within ONE summer the tables (both) had totally buckled from the caulk. They agreed to fix them but when we got them back the first time, they were super sloppy. Then it literally took OVER A YEAR to get them back and when i finally tracked them down, the white caulk was replaced with a dirty grey color. Looks terrible. Terrible customer service. Terrible quality. Beware. read more

Maison Bertet is impressive. I ended up losing track of time wandering through the place and was late to an appointment. If you're a fan of furnishings like I am you'll love it. Everything is gorgeous. read more

I worked with Marissa at the El Segundo store. She was attentive, professional, and really took care to ensure that our order of exotic tile was EXACTLY what we wanted. She followed up constantly, and was always cheerful when dealing with our particular foibles. Great job, Marissa! read more

This store has it all!! Great furniture, helpful staff and well-priced!! You can practically furnish and decorate your entire home!!! They will help you with different design concepts and then actually implement the concept you love with a great selection of items! A definite "must go" store!!! Bernard West Hollywood, CA read more

All I can say is the Sophia and Rhonda are GREAT. Not only do they have great products for indoors and outdoors, they are a pleasure to work with. In a world of mass produced mediocrity and bad service, I can't recommend these guys and this store more highly. read more

Fool me once shame on YOU fool me twice shame on me! I ordered the matching cabinets that go with the floating vanity back in July. The ones that were in stock were scratched up. I was willing to wait the 4 months I was told it they would be restocked. I was told that they were in the first week in September, I go by the store "sorry they are still on the docks" was what I was told. The following week "they are still in customs". I waited until I finally got the call to come pick them up. I went this past weekend and the sales associate was so proud of herself that the cabinets were in. Will sorry to say that they were the wrong color. I told her that I did not order white and that I ordered Espresso and not white. I was than asked "are you sure"?! I think I know what I ordered, yes I told her that I ordered the Espresso and not white. She than looked up the order and found out that I indeed order the Espresso. She than blames the girl at the warehouse for the mistake. I was than told that there are plenty of Espresso's in the warehouse. I was told since I drove all the way to the store that they would deliver the cabinets to my office. I get a call yesterday (Monday) asking for my address from the woman at the warehouse. She threw the sales associate under the bus and stated she was never given the info (she lied). I gave her the info and today I realized that I didn't have the boxes. Called security at my office and was told that nothing was dropped off for me. I call the sales associate and was told she was with a customer. I than call the girl back from the warehouse. She informs me that the sales associate should have called me this morning to inform me that ALL the cabinets are the wrong color and that there are NO espresso colored cabinets. I finally call back to the store and the sales associate tells me that they will send me a refund check. Very cut and dry. The disappointing thing about this store is that everyone throws each other under the bus, customer service sucks ass and that NO one takes responsibilities for their actions. The customer service lacks big time. Bottom line, "fool me once shame on you, fool me twice shame on me". Just be warned that you will spend some money here and will not get the customer service you expect too at this store. I am mentally drain from dealing with them and I will never make another purchase from them again. I am done and throwing the "mic" down, Totally disappointed that I wasted several months waiting for something that does not exist. To the person who sent me a personal email via Yelp, I know you work for the company or are the owner and you need to STFU and mind your business cause you do not know what you are talking about. I will assume that it was the owner who sent me the "slang" email stating that " I do not know what I am talking about". NO YOU DO NOT KNOW WHAT YOU ARE TALKING ABOUT. YOUR CUSTOMER SERVICE SUCKS BIG TIME AND I AM SURPRISED THAT YOU GUYS HAVE STAYED IN BUSINESS. read more

Ok soooooo we show up to this place and there some sales woman old white hair the door opens only one way and she gets mad we opened it another way cuss us out under her breath so my man lets her know that's un Professional so she stated talking crap and he started yelling at her so she pulls her camera out and video records wile talking a bunch of crap that so rude calling me a little girl and him names we were about to spend so much here because the store was on sale on are new house I love there out door furniture but we will not be back who ever this lady is saying she own the property need to fix it better so when people come she don't get mad when the door opens the wrong way I would give no starts horrible place and people read more

I just read some of the posts here, so mine is going to seem redundant, as the lack of integrity at this place appears to be a recurring theme, but here it goes anyway. Lots of places in town sell garbage. If you want to pay a lot for it, come here. But really, that's the store owners' prerogative. I don't blame them - a business charges what it can get. What I do blame them for, however, is being crooked. 1. They offered a designer discount, which was indicated on the invoice, but oddly failed to make its way to my credit card statement! 2. When I showed them photos of a white tile that they had carried, they explained they had something similar called "White and Clear" at their warehouse. I paid them, picked up the box of tiles several days later, took it home and discovered that the tiles were actually blue! Fine - mistakes happen. But when it came time for a refund, it was less a 20% re-stocking fee! They sold me blue tiles that they had represented as being pure white (even the name implies it), and they had the nerve to charge a re-stocking fee??? Check out what the owner wrote in her email to me (yes in all caps): WE ALREADY WHERE SUPER COOL TO REFUND YOU BUT THERE IS NOTHING I CAN DO FOR THE 20 PERCENT RESTOCKING HOPE YOU UNDERSTAND SOPHIE Really Sophie? "Where" you super cool to swindle your customers? read more

The worst customer service ever. I purchased what I thought was a new bathroom vanity and picked it up at their warehouse. It was very dirty but the staff said it was just dusty then quickly loaded it in my truck. I drove it 2 hours where my carpenter was waiting to install it, upon closer inspection there were number of scratches and well as major scuffs most disturbing was you could tell it had been previously installed as there was a sloppy cut out in back as well as marks and indents where it had be screwed to a wall. After many calls, emails and photos guess what they offered NOTHING. Turns out they just pulled the same nonsense with a friend. Buyers beware, better yet go to Allmodern.com, they sell a very similar product and actually have Customer Service! read more

Sales and design help were great when we were buying, but the patio set we bought fell apart... literally disintegrated... in less than one year, and then the problems started. The set was delivered in November, 2010; by July, 2011 it was a disaster. We took a picture, sent it to the store, visited with the owner and were told the set would be replaced. Whew! As time came for the replacement set to be sent, our phone calls weren't answered and messages weren't responded to. Several times, we were told the set fell apart because we left it out on our patio in the heat and sun. This was an outdoor patio set for heaven's sake!!! What were we expected to do? When we were buying the set, we asked if it would hold up in Palm Desert, and were told that the Eternity set was their #1 seller, and that it was used for commercial (i.e., hotel) use. No problem. Well, it was a BIG problem. Next step: we were asked to pay $700 plus shipping to have the lounge replaced. Our idea was to pay -0- for an entire replacement set as the whole thing had disintegrated; most of the pieces that fell off were less than 1/2" long. The set was a sorry sight; imagine a piece of fruit left out for months: ripped, dried out, ugly, pieces falling off. Next step: more ... many more.. of our calls went unanswered. Finally, when we said they could either talk to us or to our lawyer, we got a call offering replacement with a new canopy - a feature that hadn't been available when we bought the set - for $400 plus shipping. (The full retail up-charge for the canopy was $300, but for some reason the price to us was $400.) We weren't up for spending $hundreds more with no assurance the set would hold up, and there was absolutely no assurance it would hold up. We wanted a 1:1 replacement pure-and-simple. The customer service person offered to have a replacement delivered for $100 as our delivery could be piggy-backed on another delivery. To make a long and painful story shorter, Maison Bertet insisted on a release saying a replacement would be provided only if we would agree that we could make no further claim for warranty. This annoyed us no end, but we said 'yes' so we can't complain too much on this score. We felt we were being held up. For the literally 30-plus phone calls that went unanswered even in some cases when specific time frames for response were proposed by Maison Bertet people, for the failure to live up to the initial commitment to replace the unit quickly and easily, and most of all for trying to blame us for expecting an outdoor patio set to last more than 9 months when used as an outdoor patio set, we would if we could give minus a few stars as a rating if we could. We would happily have settled for less sales service and more real customer service. The replacement came this morning. I wonder if the other delivery in our area was also for a set that fell apart! read more

I went in this store looking for a nice patio set and left disappointed. Not only was the service sub par, but the selection seemed cheap. The staff made me feel like they didn't want my business and I wasn't worth their time. Maybe I'm being a little overly critical, but this is typical with a lot of stores in this area. For the prices I expected so much more, better service and quality selection would have been nice. This store is filled with gaudy outdoor furniture and bathroom cabinets trying to pass off as luxury. It amazes me that stores like this can stay in business!!! read more

Maison Bertet is terrific They have beautiful , contemporary pieces , tile, vanities,mirrors,etc Their outdoor furniture is AMAZING! Rhonda, Sophie and Joel have impeccable taste and creative design and are very helpful. I hope to have them see me through all my future projects A real find-----I would highly recommend them read more

I'm actually really suprised to see how terrible other Yelpers have reviewed this place. There is nothing wrong with it !!!!!! My mom bought outdoor furniture and the next day asked me to come along. She wanted to upgrade for a bigger couch. The store is beautiful! I asked the staff for help and a nice young lady came to help. She reimbursed our credit card in full with a smile and placed a whole new order. If I was ever a contestant on the Price Is Right, I would want this entire place to be my showcase showdown. It's a fiesta of great taste. read more

I am giving this a one star because other than Rhonda, the service is TERRIBLE! The owners have huge egos and are not 'present' after they have received your payment in full. Although the furniture is beautiful, the service stinks and is not worth it. If you can deal with RHONDA only, you will be in good hands! read more

The furniture is bad quality and all made in China. Very overpriced and falls apart. Very cheap quality and totally overpriced. The owner is rude and obnoxious and try's to take your money with no remorse. read more

I work in real estate and work with Maison Bertet for several items on every house that we remodel. Their bathroom vanities and tiles are great! Great looking stuff for reasonable prices for how beautiful they are. Sophie is great with design ideas, and Rhonda is always very responsive with questions/orders, as is Marilyn in the warehouse. read more

My husband and I love this store! We searched for almost 2 years for outdoor furniture and never found anything we liked.....until we walked into Maison Bertet. They have the most unique, modern, comfortable, custom furniture. Best of all the service was great...Rhonda was so helpful and spent hours helping us decide on the perfect furniture, custom pillows and accessories for our yard. Delivery time was great and the furniture looks amazing....we get so many compliments. I would highly recommend Maison Bertet (Rhonda) to anyone who wants their furniture to stand out from the rest! read more

Rhonda helped me get the patio furniture of my dreams. And Marilyn helped to get it made to my specifications. I wanted the cushion depth on the seat 2 inches shorter so I could sit without my feet dangling and I got it. Marilyn made the cushion zippers longer in case I ever need to take them off to wash. And when the covers for the furniture leaked at the seam, she fixed it while I waited so there are no leaks now. I got the custom made furniture in 2 weeks, exactly when Rhonda promised. They both work with you to get you what you want in a professional and friendly manner. A joy to work with. read more

I have had nothing but trouble with this company! Im glad to know I wasnt alone in my experience. Not only was I also told a two week delivery which turned into 3 months, but after a year my furniture completely fell apart. I have emailed and called to complain to get fixed, and have yet to hear back from the owner. I am fed up with this as I have had nothing but trouble from the beginning. I am going to have my lawyer draft a letter next week. read more

I just bought some outdoor furniture from Maison Bertet in El Segundo. Marissa Diaz helped me pull everything together. With her expert design skills, she came to my house and helped me figure out what would look best, measured, and pulled it all together for me. We even put the furniture in a friend's car and carried everything ourselves, which made me save in shipping cost! I searched on-line for outdoor furniture and wasn't sure I would get the same quality and the price she gave me wound up being comparative. Now, we are looking to glamor up my powder room. Can't wait! Maison's designs are unique and that's especially nice. read more