Highly recommend! Bought a used F150 truck and had a great…read moreexperience. Many thanks to Tony Pu.

I originally contacted Hoover Chrysler Dodge Jeep Ram Summerville after receiving a recall letter…read morefor my vehicle and scheduled an appointment with the service department. I was instructed to drop my vehicle off, which I did, only to receive a call the following day informing me that the part was not even in stock and was on backorder. I then had to arrange transportation back to the dealership to pick my vehicle up. After waiting months without any follow-up call, I finally contacted the dealership myself and was told the part had been in. I again arranged transportation and dropped my vehicle off for service. Once again, I never received a phone call that my vehicle was ready -- my husband had to call for an update. When we arrived to pick the vehicle up, it was completely inoperable and would not even move from the parking spot it was in. My husband went back inside to notify the service department and was met with the response: "What do you want us to do about it?" He replied, "I want you to fix it." We were then told nobody could look at it until the next day and that we would have to leave it overnight AGAIN. The service representative immediately implied the battery likely needed replacement and suggested we may be responsible for paying for repairs. I explained that my vehicle had never had a single issue prior to this appointment, and it is hard to believe the issue was unrelated to the service just performed. To make matters worse, I am currently 6 months pregnant and explained that I needed reliable transportation. When I asked about a rental vehicle, I was initially told "no." Only after mentioning that recalls often cover rentals did the representative suddenly say Enterprise could provide one. I filed reports with both Jeep and Hoover regarding this experience. The service manager called me once, left no voicemail, and never returned my call after I left a voicemail in response. Eventually, I was told the issue was caused by a battery tube that had "come loose from vibration," which honestly seems far more likely to have been overlooked during service. The amount of time, inconvenience, lack of communication, and dismissive customer service throughout this entire process was unacceptable. Multiple unnecessary trips, no follow-up communication, an inoperable vehicle upon pickup, and poor treatment from the service department made this an incredibly frustrating experience. If I was the owner of the this dealership I would highly recommend looking into my service team and would be absolutely mortified by the lack of customer service. This is not how a dealership service department should be run. Enterprise however was fantastic! So I highly recommend using them!

I had a great experience purchasing my 2026 Buick Envista ST and wanted to share my appreciation…read morefor the team, especially the General Manager Todd , Terence ( Sales Mgr) and Jamari ( Sales) who helped make the process smooth and stress-free. From start to finish, the staff was professional, patient, and helpful. The GM took the time to ensure everything was handled properly and that I felt confident throughout the process. I never felt rushed or pressured, which made a big difference. Terence also played an important role in helping me through the process, and took care of every single detail and gave me the best deal , together with the dealership team, everything came together seamlessly. Jamari was great to work with--knowledgeable, attentive, and made sure I felt comfortable and informed throughout the entire process. Overall, I'm very happy with my purchase and the level of service I received. I would definitely recommend this dealership to anyone looking for a positive and supportive car-buying experience. Thank you all for making my dream come true and going above and beyond to help me. I appreciate y'all! God Bless

After one of Charleston great drivers destroyed my car, I found myself in the market for a car…read more After driving a Buick Enclave for a few days I added it to the list of possible cars. I reached out a couple of days ago and Ronald was a pleasure to chat with. He send me some cars that matched and was great with communication. Ultimately I decided against Buick due to their reliability, but Ronald was great.

Service scheduler Tyrone…read more is a very customer friendly person. You should be proud of him and take care of him. He definitely take care of your customers. I will use him every time I go there.

We had two very different experiences at Hudson Nissan…read more Our first buying experience with Justin was great. He was kind, helpful, and made us feel comfortable. We never felt like a burden, and that level of customer service really stood out. Because of that, when my daughter was in an accident, we came back to look for another car. Unfortunately, this experience was completely different. We spent about 45 minutes walking the lot with no one offering to help. Instead, we were followed from a distance, which felt awkward and unwelcoming. My daughter did find a car she really liked, and we planned to come back the next day to purchase it. When we returned, we were working with Shawn, and the experience went downhill. He came across as rushed, unfriendly, and like we were an inconvenience. We felt uncomfortable the entire time. Even though he knew we were planning to come back for that specific vehicle, it was being sold as we arrived. I understand that happens, but combined with the overall attitude, it left a bad impression. He was also pushy and short with us, which made the process even more frustrating. In the end, it worked out better for us. We ended up going to Myrtle Beach and found a brand new car with 20,000 fewer miles for only $2,000 more. Justin provided excellent customer service, but based on our second experience, we will not be returning. And that does not even include our experience with the service department, which is a separate issue entirely.

The salesman was very nice, patient, and friendly I was able to get through the process in a timely…read moremanner . Mr Carlos was a great guy who helped me through the process I would definitely recommend him to anyone looking to purchase a vehicle in the future.

I found a car I fell in love with online. I did the pre financing online, then called and talked to…read moreGene, who then texted me a few minutes after I called. I work at a dealership as well, so I dont get off til they close. They was able to work something out with me and get me approved. I went this morning and did the paperwork. They were SUPER helpful and super nice from the time I called to the time I left! The car was everything I expected and much more! I am very pleased with Gene and the finance manager, Eric. They both was joking with me, laughing, just a great atmosphere in general! I definitely recommend them!

DO NOT purchase a vehicle from this dealership…read more I bought an Acura RDX from them and within four days of driving it off the lot, serious problems started surfacing. Before the sale, I was assured the vehicle had "passed a 182-point inspection" and had a "clean history." Those claims could not have been further from the truth. Concerned, I took the vehicle to a local Acura dealership for a thorough evaluation. The result? Nearly $6,000 worth of necessary repairs that should have been identified -- and addressed -- before the vehicle was ever listed for sale. These were not minor cosmetic issues; they were significant problems that directly impact safety, reliability, and value. What's most disappointing is not just the condition of the vehicle, but the dealership's response afterward. Management has been unwilling to take responsibility, acknowledge the oversight, or make any meaningful effort to resolve the situation. Once the paperwork was signed, their customer service disappeared entirely. If you value transparency, integrity, and accountability, look elsewhere. The promises made during the sales process did not match the reality of the vehicle, and the lack of post-sale support speaks volumes about how this business operates.

Short story: do not trust them. Worst dealer experience we've ever had…read more Long story: we purchased a used Volvo from them about a month ago. During the test drive, I noted that the A/C seemed off, but was assured that since this car just came on the lot, we were seeing it before the used car inspection and detail. If anything were to come up during that inspection, it would be noted and we'd have options given to fix it. We were extremely pressured into signing essentially an "intent to buy" form to take it off the lot then because they were going to jack up the price after the inspection and detail. We signed and ended up buying the car. My husband and I asked no less than 6 times for a copy of the used car inspection over the next few weeks and were given the run around each time. Once the detail was complete and we picked it up, the inspection was still not in hand. Shocker, the A/C was still not working. After scheduling a service appointment, dropping it off and asking for the inspection AGAIN, we finally received it and it stated nothing was wrong. They attempted to get to the source of the issue and couldn't, so we were told we'd have to take it to Volvo. Within 10 minutes of the service beginning, Volvo called and said there is obvious evidence of a long time leak and they'd be taking apart the dash to diagnose further. The issue ended up being the blower motor and the front evaporator costing us almost $5k. I understand that the scope of the issue could not have been noted by a general multipoint inspection, but it's suspicious to me that the exact same "vacuum pressure test" didn't produce evidence of any leaks at MB, but immediately showed long time, severe leaks at Volvo several days later. MB refuses to take any responsibility because they sell cars "as is", even though they clearly fabricated the findings of their inspection or lied about completing one at all. On top of it all, their communication is very poor. We were left to hound them for updates and answers regularly- they never kept their word about timelines or let us know anything of their own accord.

They are amazing and run a family Business for the most part the ones that are not family feel like…read morefamily I work at affordable sales and have to say they are great and on the weekends they sometimes have the owners kids at the place and they can also help you too because I am one of those kids

Rylan showed me a ford explorer and it was amazing! I will definitely be back! He was the best!read more

Bought a truck there, sadly. At 56 years old this was the worst buying experience I've ever had…read more No spare tire, no tool kit for the jack, backup light not working, tire pressure monitoring system not resetting. If you're promised anything, get it in writing. Don't believe a word Clay or KJ tell you.

The updates on my service were great. Even a nice video explaining what they were looking at under…read moremy car. My normal checkup, oil change, and a bulb replacement was completed in a timely manner. The waiting area is nice with WiFi and a tv. It was easy to make a scheduled appointment. Not much else I could think they could do!

We are new to the area and were hoping to establish a long-term service relationship for our Ford…read moreBronco. Unfortunately, our experience with this service department was disappointing from the moment I walked in. When I entered for the first time, two male employees were standing together with clipboards talking to one another. Rather than greeting me, both turned so their backs were toward me. I stood there awkwardly waiting for assistance that never came. I eventually approached someone seated behind a computer who told me he would be my service advisor. The very first thing he said was, "We don't do this sort of thing on the weekends," even though it was Friday and I had a scheduled appointment. He followed with, "I hope somebody informed you... it's going to be a few days." Starting the interaction by explaining what you don't do set the tone for the entire experience. When I asked if they could replace the registration sticker inside the windshield while the vehicle was there, I was told, "I don't know if they can do that -- I'd hate for them to ruin the windshield." That response did not further inspire confidence. I requested a different service manager and ultimately had a warranty repair completed (the car had a rattle in the muffler I brought the car in after making an appointment, to service this specific issue). An oil change and tire rotation were "recommended" at 16,000 miles (we had full synthetic done at 10,000), still I agreed to proceed with the additional services. The vehicle was in their possession for a full week. When it was returned, there were significant new scratches on the tires and a shiny screw embedded in one of them. I noticed the scratches and screw and asked to speak with a manager. The service manager claimed he "thought it was there" when I dropped the car off and referenced photos he stated were taken before service. However, the damage was not present when we delivered the vehicle. After a week in the shop -- including a tire rotation and multi-point inspection -- missing a visible screw raises serious concerns about the thoroughness of the service performed. The lack of professionalism, and accountability was extremely disappointing -- especially with a newer vehicle and as customers hoping to build a trusted service relationship in a new community. Due to our experience, we will not be returning and cannot recommend this service department.

This was the first time for me purchasing a pre-owned automobile. I worked with Sales Associate…read moreChip Rhodes. After seeing the car for the first time and taking it for a drive, Chip and I worked back-and-forth together via email and text to close the deal. Communication was efficient, responses were timely and concise; no pressure to buy. When picking up the car, the Cook Team had the car freshly cleaned and ready to go. The Cook lot and facility in Ladson, SC is well kept, welcoming and professional; plus a nice selection of vehicles to choose from. Based on my experience, I would recommend The Cook Motor Company if you're in the market for a pre-owned vehicle. - 2011 Cadillac STS buyer, May 2020

Doug Abernathy made the buying experience a breeze, taking care of all the sales and DMV paperwork…read morefor us, almost sign and go, which we appreciated. The 2017 Hyundai Tucson Eco was clean, low mileage (38k), looks good. We would definitely recommend buying from Cook Motors.