Amazing. I have an older pellet stove that was not part of Alternative's inventory and they would…read morenot be able to work on it. Despite that, somebody walked me through two different solutions that I could potentially do myself. I was able to fix the stove for free based on the guidance provided in a 20 minute phone call. Other places were going to charge several hundred dollars just to look at it. They absolutely went above and beyond for somebody that wasn't even a customer of theirs. The second I need a new heating source, I will call them. Any business that acts like this cares about customers rather than just money. I highly recommend them.

From the moment our family walked through the door of Alternative Heat Source, Karl made us feel…read morecomfortable. He did not try to "sell" us a stove, he educated us on the differences, and made a recommendation based upon the stove we were currently using. His son, Kory, came out two days later and took a look at our current stove and chimney layout. He spent nearly an hour looking things over and patiently putting together a couple different quotes for us to ponder. Over the next few days, I emailed Kory with many questions, to which he was receptive and honest, and never tried to pressure us into making a decision. He only provided us with the necessary information to make an informed decision. Once we made our decision, Kory returned ten days later, and professionally installed our new stove. He even moved our old stove into our garage for us. He took the time to touch-up the paint on the stove pipe, and cleaned up every bit of the mess they made, even as minute as it was. I could not be happier with Alternative Heat Source, and highly recommend their sales and service.

Honest, polite, and best of all they were on time!! Sadly…read moreone of my stoves from 1830 is too old to save lol

I bought a propane fireplace/stove here a couple years ago and the sale and installation were…read morepretty good. Recently I called to schedule a service appointment because the stove won't stay lit. I think it is a thermopile or thermocouple? In any case I figured I'd have these guys check it out and do a "service" on it since it hasn't been serviced since I bought it. I called and pressed 2 for service. The person who answered for the service department gave me the phone number of "a guy they use". Well the guy is on vacation until the end of the month?! So I call back and they give me another number. I call that number and get voicemail. A week later I get a voicemail back saying sorry it took so long to get back and that he will be in my area in a couple of weeks if I want to call back. I called back and surprise, surprise, no answer. Still waiting on a call back. If you are going to advertise "Sales and Service" you have to provide service, not leave your customers out in the cold! (or in this case inside in the cold).

This company did a great job selling us a gas fireplace insert. The install went fine as the whole…read morehouse was new construction.( 2 1/2 years ago ) Since that time. we have called for service 3 times. The first was handled fairly promptly. The second time we had to call several times and then waited all day day for a 9 AM service call. They showed up finally at 8:30 at night. Turned out to be a faulty computer module and wasted our whole day. This time we call call the third week of September 2018 and we were scheduled for October 12 at 9 AM No sign of them ,no answer at store I had hoped the the second service call was a legit oversight. things happens. But to go through this again is maddening At 1:30 there has been no sign or word from them When my wife gets back from a Funeral Service today. I will have to drive to the store to get something going. Their service dept needs to get organized This is not right

Sales and install went well but service follow-up, not so good. Difficult to get any response or…read morereturned phone calls. Warranty questions are ignored. Spent a lot of money there. Expect better service. Phone calls not returned

We highly recommend Dave's Chimney Service. Our chimney was in need of repair, to say the least…read more Dave came to inspect and estimate the repairs needed in detail. When the repairs were started we had daily updates. The crew was efficient, friendly and took great care for our roof, gutters and property. What a truly great team. Ann & Rich Medina Peabody

Brandon, our technician, was very thorough, kind, and walked us through all the inspection points…read more He also took photos of the inspection to help show us the condition of the inside of the flue. Timely arrival time; he called ahead to let us know he was on his way. Would recommend!

my first experience with quality insulation.my builder in Wolfeboro recommended them they did a…read morefantastic job. the discussed all of my options- and did a combination foam , wool for sound an fiberglass air sealed and vapor barrier. I just mentioned to my wife that I wish that our old house that we built custom 20 years ago was done this nice. thank you quality insulation, Will and the crews you sent.are top quality employees you should be proud of Robert M Wolfeboro, NH

Overall an OK experience…read more They did a fair job but screwed up some things. They did fix them but they never should have happened. My one big beef with them is that they push spray foam... hard! (because it makes them a lot of $$$). What they don't tell you is about all the flame retardants & other PROVEN cancer-causing chemicals that off gas for decades after the install. My mistake, stick with products like mineral wool. None of these companies do an actual insulators apprenticeship, it's a "this is what my dad & grand-pappy did" mentality, & it shows.

I bought all my professional equipment from Woodmans Forge and Fireplace. These guys went above…read moreand beyond. They gave me exceptional service and their sales team is absolutely above any other i have dealt with. Buying my equipment from them, is way way better than that of a big box store. Because if your equipment needs service, I can bring my equipment right back and I know it will be fixed, cause it has a way better warranty. Also when Buying any type of gas powered equipment from Woodmans, they always take it back to their mechanic to get it all set up, and show you how to operate it. Lowes and or Home Depot do not even come close. Thank you guys for making my shopping experience above any other.

I've bought a Harmon stove, flex stainless steel chimney flu, parts for my Harmon stove and every…read moretime I have to deal with the women in the office, I am treated like I know nothing and I am such a bother to them, ( just miserable not happy humans). There are a couple of guys I have talked with that were very helpful and knowledgeable, ( Nick and Dave). I am done doing business with this place after they sold me a distribution blower and after getting home I called to check what the warranty was, they said no warranty, especially on electrical parts.

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more

The Hearth Doctor had one job: install a fireplace. They failed at every turn…read more They claim they went "above and beyond." The photos show otherwise. We've owned and renovated three homes, and this was by far the worst experience we've ever had with any company. We hired Hearth Doctor to install a Renaissance 600 fireplace--a pricey, complex unit--and they botched it from start to finish. Safety ignored: They skipped a required radiation shield and told me to stuff insulation against the chimney pipe--an outright fire hazard. Only after I contacted the manufacturer did they reluctantly fix it, which meant removing a chimney already mounted two stories up. Timeline blown: A 2-day job dragged into 3.5 months, with constant delays and misinformation to my contractor. Poor workmanship: They mis-measured, forced rebuilds, denied necessary vents (later confirmed essential by the manufacturer), installed the unit with a broken door, then crudely bent the keyhole instead of replacing it. Finally, the fireplace was left visibly off-level, making finishing work nearly impossible. No accountability: Across six visits between June and September, I never received an apology. When I asked for a discount, they brushed me off, insisting they'd provided a "safe, functional, professional installation" that went "above and beyond" If this is their idea of "above and beyond," I shudder to think what "average" looks like. Bottom line: unsafe, sloppy, unprofessional. Save yourself the grief--do not hire this company.

can't say enough good things about this business. I purchased my gas fireplace from them 9 years…read moreago and have only needed service once until this week. Although they were incredibly busy, Bill took the time to call me and troubleshoot over the phone but ended up sending someone out - within 2 days!!! Problem was diagnosed and remedied in no time.