$400 for one visit. Now they want more. They say they will look into it, while I still have a…read morebilling company breathing down my back. Find someone else. This appears to be a habit with them.

A deeply disappointing and unethical experience…read more We completed all required paperwork prior to the appointment and were given multiple pricing/payment options upon checkout. After being clearly informed that paying out of pocket would cost significantly less than going through insurance, we chose to pay the full "cash pay" amount using our HSA card. Despite that, the office inexplicably billed our insurance anyway -- resulting in a surprise bill arriving two months later. When we contacted them for clarification, we were met with confusion and disorganization. None of our other appointments were recorded in their billing system, effectively erasing any trace of them and implying we had paid "under the table" -- seriously inaccurate especially considering payment was made using a traceable HSA card. Also, being told we did not pay the correct amounts regardless of that being the amount paid during checkout and having been told by the Therapist himself. When we followed up after receiving the second bill, we were dismissed with, "You signed the insurance paperwork, so you owe it," ignoring the fact that we had already paid in full based on the price given to us at the time of service -- and that we were told the issue would be resolved when we first contacted them. This is either gross incompetence or an intentional bait-and-switch tactic. Either way, the result is a breach of trust and unacceptable customer service. I would strongly caution others to get everything in writing, triple--check what you're told at the front desk, and be prepared for potential billing games.

They have helped me over the past year. They are patient…read moreand all the staff is very friendly. Each time you arrive you are asked how you feeling today. From not able to move my shoulder with out pain to a knee that kept me from walking normal. Love this place glad I found it. Joyce

From the owner: No matter what area of the body troubles you - neck, shoulder, back, knee - Rigby Physical Therapy…read morehas an established history of helping individuals improve their quality of life. Rigby Physical Therapy can help you move freely again without pain and discomfort and feeling renewed and ready to move on. Rigby Physical Therapy can even help you prevent an injury altogether. Because Dr. McGary has received specialized education in a variety of sciences - physics, human anatomy, kinesiology (human movement), to name a few - he understands how the body works and how to get you moving again.

I have issues with people and talking to them. I went here in Rigby the staff was knowledgeable…read moreand friendly made me feel comfortable just being there and they knew to get my shoulder to a place where I could do surgery. I need to go back to PT and I am calling them.

I can't say enough about Fred. Symbii Home Health in Idaho Falls. He go above and beyond every…read moresingle day, not just providing excellent care, but truly seeing patients as people, not just a number. Home health can be challenging at times, but Fred handles everything with patience, kindness, and genuine compassion. Knowing my mother in his care gives me incredible peace of mind, even when I'm far away. He is the kind of nurse everyone wishes they had, professional, caring, and genuinely dedicated. Symbii is lucky to have him!

Symbii Home Health and Hospice has two agencies. One for terminally ill (hospice) and home services…read more(Home Health). This comment pertains to the latter but should be considered to possibly reflect the Hospice service. HH is operated by staff that are essentially incompetent in many topics of health care and maintenance. They listen poorly and understand less. It is pitiful when you go the extra mile to explain and they misconstrue and become defensive. PCP providers essentially phone it in, visit reports filings for some take a month, and requests are garbled. I had 2 PCPs. Both were nurses. The first moved on, I complained to the point where I no longer would see him. Both appeared to be phoning it in on a regular basis without accomplishing tasks for the actual benefit of the patient. Both used cut and paste paste histories with out addressing current and neglected pressing issues. The positive factor was one Wound Care Nurse who treated me at another agency, but quit that for Symbii. He was competent and diligent but quit seeing me for inadequate reasons. He was good, but the house is on fire. You should get the point. Avoid Symbii, if using Symbii, check patient progress and possible negligence.

The knowledge and information I received was very helpful. They worked around my schedule and was…read moreunderstanding of my needs. I am not finished with the therapy I started and I plan to continue. The staff was friendly - a great environment. Doug Rasmussen

Very personal and professional. Worked around my budget and time constraints. Just what I needed…read more Nice facilities, modern equipment.