Great staff, clean and nice room to stay in. Smelled nice (which is always a nice attribute)…read more Didn't try the exercise room. I never like having to pay for breakfast and at $16.95 is a big steep for hot eggs, potatoes and meat but it was convenient and if you're not eating then it's nice to not have to pay for it. Overall a great hotel if you're in the area.

The place is as expected for the price we paid. The staff were very courteous and friendly. I would…read morecome back here if needed to be in the area.

I barely do any reviews but I had to recognize the great stuff in general but especially to Sam and…read moreSteve. They went above and beyond. They are very friendly, caring, dependable and efficient. Honestly beat stay and experience with hotels in years! Breakfast was absolutely amazing as well. Will be coming back here soon again.

We have stayed at Hyatt Place hotels around the country for over 20+ years. This by far was the…read moreworst experience ever. The hotel lobby was old with the original 30+ year chairs & tables - many were badly ripped. The breakfast was AWFUL. They provided no protein . The frozen fruits was floating in water- scrambled eggs were hard - no sausage or bacon. No hard boiled eggs. There was only 1 waffle machine which was out of order. The hotel was dirty. There no amenities provided in the rooms line is standard with Hyatt - no lotions - nothing Bed & pillows were average. The bedroom furniture was ripped - bathtub was chipped , conditioner & shampoo on the wall was empty. The room smelled. The front desk assistant, Magdalena was FABULOUS. That was the only good part of our stay

"Mr. Patrick was great at check-in, and Miss Farba was fantastic as well. Our room was super clean…read moreand smelled amazing. The entire staff was super helpful and happy to assist with anything we needed, from check-in to getting extra towels for the pool. The morning breakfast was awesome -- they had a homemade waffle machine, scrambled eggs, country potatoes, sausage, and a huge spread with coffee, milk, orange juice, apple juice, cereals, bagels, toast, English muffins, cream cheese, and peanut butter. So many great choices. Definitely a must-stay!"

What a terrible experience! I booked this hotel thinking it…read morewould be an upgrade from my previous stay in the area -- big mistake. The property appears to serve more as a residence for certain families rather than a legitimate hotel. The breakfast was mediocre, consisting of reheated food of questionable freshness, and the dining area was dark and dreary. Several long-term "residents" loaded up on food and carried full plates back to their rooms. The elevator felt unsafe and on the verge of breaking, so we opted to take the stairs. The entire hotel was filthy and poorly maintained -- common areas remained uncleaned throughout our stay. We didn't use any of the in-room amenities because everything felt dirty. Do yourself a favor and check the photos before booking -- there are far better options available nearby.

Everything. Real breakfast-was great. Rooms were clean. Shower was hot. Did not get to the pool…read more I was informed it was still to cold. My only complaint would be no hot tub. Could be zoning or insurance regulations. Otherwise a 4.5 out of 5 Also. It's a bit tucked away so the GPS doesn't know where it's going. Oh well Great spot. Good price. *great* breakfast

This was the worse experience I've ever had this lady was raciest from the time she look at my son…read morein law . If you're not white I wouldn't go here. She was so rude from the time we check in till the time she called the cops on us saying we went to our car to many time we had 4 kids with us if course we had to go to the car she made the cops tell us to leave cause she got called out. It's sad the kids had to experience this at a hotel where we go once a month for them to swim.

I have stayed at this Red Roof PLUS+ in Schaumburg multiple times and it is consistently very clean…read moreand quiet. It feels above the usual Red Roof standard. I book a room here when I need total silence to focus and work and the Wi Fi has been strong every time. Big bonus this location offers coffee and most Red Roof locations do not. I asked about it because it was surprisingly good and I found out Mona is the coffee specialist who keeps it hot and fresh. Great attention to detail and great service!

I didn't expect 4-5star hotel conditions but when I walked into the room, there were spiders and a…read moremoth. And for a non smoking room it smells of smoke and there is a stain on the bed sheet. I complained and requested my money back to leave a day earlier than my booking but a lady who REFUSED to give her name said "that's not my problem" and told me she can't give refund. No one can make decisions for my money back and she told me to come back next day. I'm traveling from other states but they don't care. Horrible experience.

The Comfort Inn - Hoffman Estates is in a great and convenient location northwest of Chicago, the…read morerooms are clean and comfortable, and the staff are very good. The hot breakfast (included in the room rate) is also very good and much appreciated. Pedro, the front desk manager, is particularly helpful, friendly, and professional. He always had a hearty and sincere greeting for me, and unfailingly assisted with any questions/requests I had to my complete satisfaction. Great job, Pedro. Thank you. Thank you, Comfort Inn. Highly recommended.

Absolutely unacceptable experience. We were turned away…read morebecause our dogs were 10 pounds over the weight limit even though I had called ahead to confirm that pets were allowed before booking. They refused both a refund and accommodation. This is dishonest and extremely poor customer service. I would strongly recommend avoiding this place.

Was in the area for work and stayed here since I'm a Bonvoy member. Checking in was ok, the lady…read morewho checked me in talked so fast, I didn't really know what she was saying, but since I'm in Marriotts about once a week, I only asked her to repeat the pasts that really mattered. Their M Club was still under renovation and they issued cards to dine in a buffet area next to the Bar Louie that's in the lobby. The breakfast, which I took part in the next morning was terrible. I got there about 20 mins after they opened and they were rather busy, but the food was cold and stale. The potatoes were terrible, cold, rubbery, and far from fresh. The scrambled eggs were cold and there were hardly any left. The bacon was the only thing worth eating. Should be noted that all this food was sitting in heated warmers, but those must just be for looks, because they weren't keeping the food warm! The room I got was very nice, it was at the end of the hall on the sixth floor, overlooking the huge Panasonic building nearby. The room was very spacious and nicely setup, with everything in decent working order, except the toilet seat, which was too small for the bowl. When sitting on the seat, you were actually sitting partially on the bowl because the seat was too small. It's these little "attention to detail" things that really make or break a property. Since I stay in Marriotts so frequently I'm sooo sick and tired of the smell of their bathroom soaps and gels. Not sure why they don't rotate these by region, property, etc. They could very easily make it so when I visit different properties in different cities, I experience a different "smell" of soap and bath gel. I know this seems petty, but when these smells are thins pungent, it really does matter. The lobby was beautifully decorated with a player piano playing in it, which was a really nice touch. It's obvious the entire property's common areas were recently refurbished, which makes the property look and feel very nice and slightly more upscale than the typical Marriott. Just a word of warning that the parking lot seems to connect a road to a plaza with people cutting through it. I went to pull out of a parking space once and a car almost hit me driving about 30 MPH thru the lot, just cutting through. Overall, it was a decent stay and I'd stay here again.

The hole is going through some renovations, half of their back parking lot is blocked off…read more Thankfully, got the floor that was renovated. I love the fact that they replaced the carpets with hard wood floor, never been a fan on the carpets at the hotels. The room was very spacious, bed was comfortable, and the room was clean. The water pressure in the shower could be improved, but it wasn't bad. The front desk staff were friendly and had easy check-in. The fitness center was bit small, but had more equipment in the room than other hotels like Fairfield Inn.... but because it was small, it felt closed in. No microwave in the room, has anyone notice that the hotels are removing them now? Is this the new trend?

For a 1 night stay, this place wasn't too bad but I wouldn't have stayed here if it was more than a…read morenight. The staff is incredibly rude and not one that we encountered was friendly/nice. The room was okay, I like that there was a whole kitchen area and living room separated from the bedroom. The kitchen has a whole fridge, stove, microwave, dishwasher so I was surprised to see that when walking in bc usually hotels only have a mini fridge and that's about it. There was 2 TVs one in the bedroom and one out in the living room which was nice. The bathroom is very outdated. The bed was pretty comfy and they had black out shades which I appreciate.

Do not stay here! This place needs major cleaning and new staff, ASAP. As soon as you walk into…read morethe hotel, you smell the odor of a wet dog. I don't know why. I thought maybe it was just our room, but no. The whole hallway smelled musty and like animal urine. It might have something to do with them allowing pets to stay in the hotel. Another thing that happened as soon as we stepped into our room was that the air conditioner's cover broke off. We went to set the temp and boom, it just fell. We intended to notify the front desk in the morning, but the experience of the rest of our stay made us realize that nothing would really be done about it. We asked for a first floor room and they gave us one with a roll in shower, meaning that there is nothing separating the shower from the rest of the bathroom. The whole floor gets wet and guess what? Yes, you got that right! The whole bathroom ALSO smelled like wet dog (or dog urine, take your pick), from the start of our stay till the end. It made the rest of the room reek as well. Staff and house keeping was pretty much nonexistent. They advertise that light house keeping will be done every day, i.e. they'll clean bathrooms, change garbage etc., none of which was done for us. After house keeping was a no show, I called the front desk three times and requested that they please send someone. We were out of towels and the bathroom smelled god awful. We had already settled in with all our stuff, so we didn't ask for a new room. I figured a good cleaning would make the bathroom smell go away, but house keeping never showed up. After my third call, they finally sent someone and all she did was bring new towels. I had to ask her to clean up the rest of the bathroom and change garbage bags, which was embarrassing. I shouldn't have to ask, they're supposed to do that without being requested! No other hotel that I have stayed at ever gave us this issue. This place may be cheap but it's not worth it for any price!