If you want honesty, transparency, and quality care, this is not the place for you. If you want…read moredoctors who stick to their appointment times, this is not the place for you. If you care about the treatment of your family who have procedures done here, this is not the place for you. And specifically, DO NOT work with Dr. Picano. He doesn't deserve his medical license and should not be put in charge of the care of anyone.

Alway a wonderful experience at ECWNY. Dr. Schauss, and the staff always make you feel comfortable…read moreduring procedures, and calm during a somewhat anxious experience. Thank you all.

Absolutely the worst physician experience in my life. Avoid Dr. Pomakov at all costs…read more In my 68 years, I have interacted with over 100 physicians. Almost all of which have been positive. I have great respect and admiration for physicians. On August 28th 2026, I had an initial appointment with Dr. Pomakov. I found him to be arrogant, dismissive, and uninterested in anything I had to say about my condition and medical issues. His office had obtained my medical information prior to my visit and he said he hadn't reviewed my file. His behavior was so bad and unprofessional that I walked out of the exam room. I had waited over two months to see him. Ironically, he wasn't my first choice at the practice. Unfortunately, the physician I wanted to see had a four month waiting period so I was referred to Pomakov instead. If I could rate him a zero star I would. He is my far the worst physician I've experienced. Good riddance

The lack of communication and empathy is terrible. I would not recommend this practice. There was…read morean extreme lack of concern about the the patient and made decision regarding the patient without in input from the patient.

I can't say enough about this doctor! wonderful. spends time with you, explains everything in terms…read morewe understand. His staff is so kind and patient and I can't imagine my care in a different doctors hands!

Great doctor but his staff stinks. Last thing is PA told me was there's nothing we could do for you…read moreanymore

From first point of contact of scheduling my preventive services to leaving, I received the highest…read morequality of care at this facility. It took minutes for someone to answer my call to make my appointment back in February, I received detailed instructions well in advance about how to prepare and what to expect prior to and on arrival. There was plenty of available parking and accessible entrance. I barely had time to sit down before being called back for registration. I was greeted by a very pleasant patient care worker who provided detailed instructions for my ride, took my insurance info and got me squared away. I don't think I was in the lobby more than 10 minutes before being escorted by a very cheerful and friendly nurse who took my vitals, gave me ample time to change into my gown. She was very skilled at getting my IV started and calmed my little fears. I then was escorted to the exam room where I again was greeted by warm nurses who were very attentive and explained again what was going to happen, estimated time it would take and how the rest of the day would go. It felt good to have staff ask if it was okay to touch me. I really appreciated that! My doctor arrived quite promptly and went over my history and again explained what to expect. I was not at the facility no more than 3 hours...probably less than that but I was a little out of it but I remember the high quality of care that I received. I did receive my test results very late or very early this morning and the procedure went very well. Outstanding care! No pictures for obvious reasons.

I recently had knee surgery here to fix a few things. From the time I arrived until the time I…read moreleft, I felt they acted with a very high quality of care. I never felt nervous or uncomfortable with things happening. With this being my first experience with surgery, I had the usual nervous feeling but I was quickly feeling more comfortable with the bedside manner of all of the staff there. I am a week post op and everything is healing nicely and I feel very confident about the process thanks to the doctors and staff here.

Everyone in Dr. Diaz-Ordaz's office has been polite, accommodating, and professional. I don't…read morethink I have ever had a doctor take so much one on one time with me at an appointment to ask questions and then set up a plan for testing. I feel crazy describing my list of gastro symptoms, but Dr. Diaz-Ordaz and his staff made me feel listened to. I'm confident that they will help in finding a solution.

Shop around before making appointment. Suffered for three years with short gut syndrome and until…read moreanother doctor stepped in and called a specialist in didn't get any resolve. This was forty one hospital stays and 3 yrs later. Thus, after last hospital discharge I receive letter stating they quit me for failure to maintain clinical patient/ doctor relationship. After being in hospital and missing appointments! Need I mention the PA saw me for each admission while in? Dr Diaz Ordaz, You took an oath to do no harm, and another specialist stepped in to clean up your mess. Where doctor is concerned, I use this term loosely to describe you.

Wasn't happy with the anesthesiologist, she so rude with me, I'm a Mitochondrial Patient and can't…read morehave Propofol and she gave me such a hard time about it I almost got up and walked out. I will be taking this matter a step further!! Need to them in check if we can't have something don't give the patients a hard time about it. Hopefully I won't see her ever again!!!

Great experience from start to finish…read more Well, as "great" as an invasive intestinal probe can be, I suppose. I'm a complete medical wimp with - I'm embarrassed to admit - vasovagal tendencies (needles sometimes make me pass out). Fortunately, EVERYONE here with whom I dealt was competent, compassionate, informative, and exceedingly personable/friendly. From the check-in person to the nurses (Julie, Stephanie, Lindsay) to the anesthesiologist to Dr. Diaz, my procedure was thoroughly bearable. [Did I mention how utterly soft I am when it comes to all things medical?] Five stars! Full marks! Thank you!

Our follow up visit was efficient and quick. We got in to see the doctor, had our final visit with…read morehim before being discharged.

Woefully incompetent. Everything is a hassle. If you ask questions you do not get direct answers.read more