Great customer service! The staff is friendly and was able to get my vehicle is fast. They do great…read morework!

DO NOT BRING YOUR VEHICLE HERE…read more My parked car was scraped by a neighbor, and I brought it to Caliber Collision for repair. When I picked up my vehicle on Friday, there were very visible tape residue marks, peeling tape lines, and bubbling/peeling clear coat in two separate areas on my front driver-side door. I returned the following Monday to have the General Manager, Ruby, inspect the issue. Instead of addressing the damage professionally, she attempted to use Windex to rub off peeling paint, which was both inappropriate and alarming. She was dismissive and rude, repeatedly implying that the tape residue existed before I dropped the vehicle off--despite the fact that a Caliber employee completed a full walk-around inspection with me prior to intake and documented all existing damage. Ruby did not greet me directly and spoke through the front desk employee despite standing only a few feet away. I was then taken back out to my car, where I had to argue--again--about whether the vehicle needed to be repainted or polished. I was told the process would take 30 minutes and that I would get my car back the same day. Instead, I waited two hours only to be told that polishing did not work and that the vehicle did, in fact, need to be repainted. At that point, Caliber kept my vehicle with no rental provided, as my insurance claim had already been closed. I was told the car would be ready by Friday. Shockingly, the shop kept my car longer to fix their own workmanship error than they did to complete the original insurance repair. I now have my vehicle back and have noticed a slight vibration while driving, raising further concerns about the quality of work performed. At this point, I would rather pay another shop to inspect and correct any remaining issues than ever return to this location. In conclusion: Ruby was unprofessional, unhelpful, and dismissive. Her conduct was completely unacceptable for a manager. I have lost all confidence in this shop and will never return, nor would I recommend this location to anyone.

We stopped in while in Corvallis visiting my Dad after taking a rock yo the windshield of our '25…read moreHonda Ridgeline. Paid $60 for the service, wanting 1, for the spider cracks to not spread and 2, for the spider cracks to not be as visible. Iffy repair, as time will tell on No. 1, and a complete fail on No. 2: the chip and spider cracks are as visible as before I had them "filled". Not all together happy...

Don't do it. Skip A1 and try the next listing. I had a horrible experience. Terrible communication,…read morelike no attempt. I had to call and ask if they were showing up. "On the way", which means you wait another hour and a half. If you like getting jerked around, you're going to love their service.

Overall positive. I had my full rear window of my 2012 Ram replaced. I mentioned I wanted OEM…read moreglass. I got a call back from them telling me that the dealer said the soonest they could get the glass would be 8 months out. But he had found a third party with one for sale that he could get in 1 week and it was advertised as OEM. We decided on that one and the work was completed the next week. I dropped my truck of at 8:AM and it was ready for pickup at 3:PM. They even saved the middle slider window for me as I requested which was not broken.

Great place to have your windshield replaced. Quick efficient pleasant to deal with. Although I…read morehope I don't have to return for another new windshield.

We had a Honda Pilot windshield replaced at Bobs Mirror & Glass. Everything from the scheduling,…read moredrop-off, and quality of work was top-notch! We will definitely use Bob's again.

Thank you for excellent work! The results speak for themselves and we couldn't be happier!read more

Friendly and outstanding service. Went the extra mile. Car looks great. Got the mold out and…read morereached places I could not get. Will be back.

I took my car here for its first ever detailing, and was really pleased with how it looked when I…read morepicked it up. James cleaned everything, including the wheel wells and door panels, even taking out my spare tire from its storage place and cleaning inside it. The steering wheel felt clean and new again. The smooth, shiny instrument displays, which are prone to fingerprints and dust, shined. Dog hair, which sticks to everything (even with seat covers) was cleaned out of crevices which I can't reach with my vacuum. The car really was show-room clean. I would recommend James Lee to anyone.

I'll admit it. When I chose Caliber Collision as my choice for an insurance claim, I used them…read morebecause of their high Yelp rating, and it was a local business that I have driven by for years. My car had sustained damage to the front bumper and grill from an airport parking lot (I didn't witness it). I rolled my dice and took a chance with Caliber. I wasn't disappointed. My initial contact with them was by internet on a Thursday, and they contacted me in short order by phone. Their voice was friendly, and we took care of scheduling an appraisal immediately. We set an appointment for the next Monday and was surprised that after inspection they were going to take my car and work on it immediately. I was both shocked and pleased as punch and was willing to walk home (a short distance away). but they happily found someone to take me there. They used MSM to keep me apprised of their work's progress throughout the week, at least once daily, with included contact information if I had any further questions. I was initially given a completion date of Friday. On Thursday I was given the surprise call of job completion, they were a day early and their charges looked quite reasonable. The agent said to come on down and pick it up. He had it parked out front and once I got there, I could not believe how flawless and rejuvenating the repair looked, a 2014 Toyota Corolla. I didn't know what to say. The thing looked brand-spanking new again. The agent beamed with pride about the work performed (I like that from technicians) and I almost felt like I couldn't express enough gratitude for him to see. But the extra special part came later after I got the car home and gave it more refined look over. This part may be due in part because of my insurance coverage, but once inside the vehicle you could tell that they totally detailed the interior including the dash, glass and carpets. It smelled clean. A close look at the front end where the initial damage occurred appeared as if nothing had happened, and the paint's color match to the original was flawless. In fact, the whole exterior of the car looked buffed and polished, so much so I could see myself in it wherever I looked. Fortunately, I was able to put it back in the garage just before rainfall. The agent did explain earlier however that the paint was fully cured and ready for the great outdoors again. I couldn't have asked for a nicer job. Well done.

Bad service, communication, and the manager did not care and laughed at what happened, as well as…read morethe car advisor is constantly yelling on the phone, and they took way longer than expected and ended up totaling my car.

He came out to do a fill on a small windshield rock chip. In the process he broke the windshield…read more When asked about working with us on a replacement, he told us to use our insurance and take the hit on a comprehensive claim. Then wanted to charge us $400 more than another company. He was quite rude and dismissive about the entire ordeal. So much for supporting a local business.

I have used one other location in this area and my windshield cracked within a month because of a…read moreminor rock. The people at that location were not friendly and almost seemed like I was a bother. I tried The Glass Man to replace that windshield and this Team was on the ball. They were helpful and friendly. They came to my work and installed the windshield and it held up until a real rock impacted the windshield. I am coming to them again for that windshield and will continue to in the future!

Al is a great guy! My 16 year old son bought his first car after years of saving and he's so…read moreexcited. It came with a cracked windshield though, and mama says that's not safe! I made him get it fixed before he can drive. I had him call 3 top rated places from Yelp! - Speedy (which put him on hold for over 10 minutes; not exactly living up to their name!), some other place who said they don't have Rabbit windshields, and Al's. He could get us in first thing the next day and charged a reasonable price! He was so fast, done in less than an hour. He gave us some good tips about keeping the glass clean and we talked about gardening a bit too. I will definitely come back to this business if I have need of window repair again

Al was a very kind individual that did great work replacing the windshield on my wife's SUV. You…read morecan tell he takes pride in doing an excellent job.

Like many others, I had the unfortunate event of having a rock hit my windshield while driving on…read morethe highway. I called to get a quote for a repair and talked with Eric, he was very kind and very communicative throughout the process. My windshield was fixed within 24 hours of making contact, and it was done at my work place which was extremely helpful. I was very impressed with how quickly and easy it all went, plus very affordable!

Eric was very professional and did an excellent job on the repairs. his communication was excellent…read moreand he arrived on time. very friendly nice would definitely recommend