Customer service was terrible . They were rude and I felt like they did not like dealing with older…read morewomen. Fixed my rear window with a broken used replacement. The defrost was never connected. They did replace the window a second time but charged insurance for the difference in price between the used window replacement with the broken defrost and a new window. I had know idea that the first replacement was out of a wrecking yard and it did not say on the bill that it wasn't new.

Overall great experience! I think the estimation process could be improved but would definitely go…read moreback. Everyone was kind and easy to work with. They worked efficiently with my insurance (State Farm). I haven't had many external repairs on my car like this but the work seemed to be a good value (my dad works for a dealership and agreed). They also cleaned my car inside and out which was a pleasant surprise!

I'll admit it. When I chose Caliber Collision as my choice for an insurance claim, I used them…read morebecause of their high Yelp rating, and it was a local business that I have driven by for years. My car had sustained damage to the front bumper and grill from an airport parking lot (I didn't witness it). I rolled my dice and took a chance with Caliber. I wasn't disappointed. My initial contact with them was by internet on a Thursday, and they contacted me in short order by phone. Their voice was friendly, and we took care of scheduling an appraisal immediately. We set an appointment for the next Monday and was surprised that after inspection they were going to take my car and work on it immediately. I was both shocked and pleased as punch and was willing to walk home (a short distance away). but they happily found someone to take me there. They used MSM to keep me apprised of their work's progress throughout the week, at least once daily, with included contact information if I had any further questions. I was initially given a completion date of Friday. On Thursday I was given the surprise call of job completion, they were a day early and their charges looked quite reasonable. The agent said to come on down and pick it up. He had it parked out front and once I got there, I could not believe how flawless and rejuvenating the repair looked, a 2014 Toyota Corolla. I didn't know what to say. The thing looked brand-spanking new again. The agent beamed with pride about the work performed (I like that from technicians) and I almost felt like I couldn't express enough gratitude for him to see. But the extra special part came later after I got the car home and gave it more refined look over. This part may be due in part because of my insurance coverage, but once inside the vehicle you could tell that they totally detailed the interior including the dash, glass and carpets. It smelled clean. A close look at the front end where the initial damage occurred appeared as if nothing had happened, and the paint's color match to the original was flawless. In fact, the whole exterior of the car looked buffed and polished, so much so I could see myself in it wherever I looked. Fortunately, I was able to put it back in the garage just before rainfall. The agent did explain earlier however that the paint was fully cured and ready for the great outdoors again. I couldn't have asked for a nicer job. Well done.

Bad service, communication, and the manager did not care and laughed at what happened, as well as…read morethe car advisor is constantly yelling on the phone, and they took way longer than expected and ended up totaling my car.

Aerle Seims was very attentive and communicated well during the work on my car. When I had a…read morequestion regarding the work, he communicated in a very polite fashion and ensured that I was completely satisfied. Complete customer satisfaction is clearly a goal at B&R. I would recommend them to anyone.

Quick response, great service, and super convenient and accommodating. Nicole was very friendly and…read morecommunicative, and she quickly coordinated with us over the weekend to get our car fixed by monday. She offers 24/7 service and very reasonable prices! Definitely our new go-to mechanic.

Always great work, great pricing, she gets the job done quickly. Total value if you need a mobile…read moremechanic

So the first time I used Main Auto Body was probably back in 2002 or so? They helped with an…read moreinsurance claim for a totaled vehicle. So while I wasn't as involved w/ that process, it seemed like everything was handled very well and it all worked out positively for us. Recently though, I had an issue w/ my 2005 RX330 where the top moulding was coming loose. It started to become a constant issue every time I'd take it through a car wash. So I ordered the OEM parts for it thinking one of the auto repair shops I use in Bend or Corvallis would be able to take care of it. They both said that wasn't something they could help. The guys in Corvallis recommended Main Auto Body so I started with giving them a call to explain what I wanted help with. They said I could stop by anytime and they'd give me a free estimate. So i few days later I was able to stop by, they were very friendly at the front desk, had me pull in to the covered area and then w/in about a minute, someone came out to see what I needed. The guy who helped me was super helpful. Checked out what I had going on with the old moulding and saw how i just wanted to swap out the old moulding w/ the new moulding. Then basically just took care of me on the spot! Got some cleaner to make sure the adhesive would take good, and took the time to rotate the moulding both ways to make sure we'd get the best fit possible (turns out there was a better way to do this). And then about 20 minutes later, we were all done! Said there was no cost! I was thrilled w/ that :D But more than the fact that he got me taken care of at no cost to me, it was the fact that he took such care in the process. I could have seen paying more to have a mechanic do this and if they didn't know what they were doing, i could see them just making an assumption. But here he took them time to really make sure he was getting everything lined up right, pressed in correctly, triple-checked everything. So he gave me the kind of value I'd expect if I were paying for top quality service, but w/out even charging me for it. Made me look forward to the next time I might need to use them for some other service. Really appreciated how they took care of me and would certainly recommend anyone needing their services to at least start w/ a call and see if they can help.

I had a small fender bender and my 4Runner only had minor damage to the fender. The only issue was…read morethe front fender was pushed in and when I turned to the right the tire rubbed against the fender. I tried to pull it out but couldn't. So I went to Main Auto Body and had them take a look. The guy in the front had a mechanic come out to take a look and quoted an hour. Then about a minute later the mechanic brought out a tool and after about 3 mins he had it pulled out and back to normal! No charge. Not everyone would do that and it's nice to see someone who helps with the easy stuff even when they don't have to.

Great customer service! The staff is friendly and was able to get my vehicle is fast. They do great…read morework!

DO NOT BRING YOUR VEHICLE HERE…read more My parked car was scraped by a neighbor, and I brought it to Caliber Collision for repair. When I picked up my vehicle on Friday, there were very visible tape residue marks, peeling tape lines, and bubbling/peeling clear coat in two separate areas on my front driver-side door. I returned the following Monday to have the General Manager, Ruby, inspect the issue. Instead of addressing the damage professionally, she attempted to use Windex to rub off peeling paint, which was both inappropriate and alarming. She was dismissive and rude, repeatedly implying that the tape residue existed before I dropped the vehicle off--despite the fact that a Caliber employee completed a full walk-around inspection with me prior to intake and documented all existing damage. Ruby did not greet me directly and spoke through the front desk employee despite standing only a few feet away. I was then taken back out to my car, where I had to argue--again--about whether the vehicle needed to be repainted or polished. I was told the process would take 30 minutes and that I would get my car back the same day. Instead, I waited two hours only to be told that polishing did not work and that the vehicle did, in fact, need to be repainted. At that point, Caliber kept my vehicle with no rental provided, as my insurance claim had already been closed. I was told the car would be ready by Friday. Shockingly, the shop kept my car longer to fix their own workmanship error than they did to complete the original insurance repair. I now have my vehicle back and have noticed a slight vibration while driving, raising further concerns about the quality of work performed. At this point, I would rather pay another shop to inspect and correct any remaining issues than ever return to this location. In conclusion: Ruby was unprofessional, unhelpful, and dismissive. Her conduct was completely unacceptable for a manager. I have lost all confidence in this shop and will never return, nor would I recommend this location to anyone.

We had a really easy and quick and wonderful experience buy a car from Wilson Motors in Corvallis…read more Netti, our sales guy, made the entire experience outstanding. This was our second vehicle from Wilson. Both excellent transactions. Thanks Netti! Bill and Pam

do not buy a car from these guys I purchased a vehicle on March 20, 2026 told them I needed…read morereliability due to my job and about four months later my car gets a warning on the dash long story short they talked me in to buying an extended warranty this part cost $1300 and the warranty didn't cover the part. The car lot did nothing to try and make my experience easier. They didn't offer to give me a discount. I will not buy from them again. they are the worst the absolute worst you know how they dealt with me. They told the service department that they would try and get a hold of the extended warranty company and they never got back to the service department so at this point, I am working on the lemon law. This is just a disappointment.

Beautiful work on the truck. Five stars for that. *****…read more But.... I got to pay them 3% Surcharge for paying with a credit card. Zero stars for that, since credit card processing fees are considered a normal business expense that is tax deductible. Hence, they did a bit of double dipping. I did send them information and asked that they share with their accountant (who should know these things) and will hopefully convince them not to punish people for using a credit card.

The car looks perfect! Great work. And excellent customer service. You finished it ahead of your…read morepromise date. Thank you. I enjoy supporting locally-owned, locally run businesses like yours.

Great service. Told me what would happen, able to keep to time estimate, and kept me in formed…read morewith texts at every step. Great work. Got insurance to pay for the whole thing. No out of pocket.

Everyone was very helpful. They had to keep my car longer than originally planned due to additional…read moreparts that had to be ordered. They kept me informed throughout the process. Thanks!

I had a broken headlight that was going to be super expensive to replace at the dealer, Charlie was…read moreable to find an after market replacement for me, it works and looks great. Honest and great at communicating. Rare qualities these days, highly recommend.

In my 50+ years of owning vehicles, this is the most competent, conscientious and ethical mechanic…read moreto have ever worked on my vehicles.