Professionals. I brought in the vehicle for an estimate (I don't expect over the phone estimates;…read morethat's unreasonable). I got a direct answer, said yes and the work was done well. I think it turned out to be more work than expected. The quote was honored anyway and the work was very good. I was looking for quality, not the lowest price.

Summarily refused to spitball a cost for a simple scratch…read more.. Just give me a range so I have some idea what I'm looking at...$100? $1,000? I'm in a wheelchair...I can't just stop by... I just need to know roughly what it's gonna be before I try to pack up my chair and make it into the truck...I need to know if it's worth the tremendous effort that that requires... I'll take my business elsewhere, thank you.

Find another Company! I had the roof of my truck painted, the paint bubbled in less than a yr. They…read morehave a lifetime warranty. So I took it in and showed the GM he said he would talk to the paint suppliers and get back to me - no call back. . 2 weeks later I left messages and no call back. Finally a week or 2 later I talked to him and he said he would call me that afternoon. He had excuses. Again no call back. This GM doesn't care about his business and doesn't honor warranties. I'll have to find a more reputable company.

Helpful pleasant efficient and considerate. Al the staff go above and beyond Highly recommend…read morethem

Aerle Seims was very attentive and communicated well during the work on my car. When I had a…read morequestion regarding the work, he communicated in a very polite fashion and ensured that I was completely satisfied. Complete customer satisfaction is clearly a goal at B&R. I would recommend them to anyone.

Always great work, great pricing, she gets the job done quickly. Total value if you need a mobile…read moremechanic

Quick response, great service, and super convenient and accommodating. Nicole was very friendly and…read morecommunicative, and she quickly coordinated with us over the weekend to get our car fixed by monday. She offers 24/7 service and very reasonable prices! Definitely our new go-to mechanic.

So the first time I used Main Auto Body was probably back in 2002 or so? They helped with an…read moreinsurance claim for a totaled vehicle. So while I wasn't as involved w/ that process, it seemed like everything was handled very well and it all worked out positively for us. Recently though, I had an issue w/ my 2005 RX330 where the top moulding was coming loose. It started to become a constant issue every time I'd take it through a car wash. So I ordered the OEM parts for it thinking one of the auto repair shops I use in Bend or Corvallis would be able to take care of it. They both said that wasn't something they could help. The guys in Corvallis recommended Main Auto Body so I started with giving them a call to explain what I wanted help with. They said I could stop by anytime and they'd give me a free estimate. So i few days later I was able to stop by, they were very friendly at the front desk, had me pull in to the covered area and then w/in about a minute, someone came out to see what I needed. The guy who helped me was super helpful. Checked out what I had going on with the old moulding and saw how i just wanted to swap out the old moulding w/ the new moulding. Then basically just took care of me on the spot! Got some cleaner to make sure the adhesive would take good, and took the time to rotate the moulding both ways to make sure we'd get the best fit possible (turns out there was a better way to do this). And then about 20 minutes later, we were all done! Said there was no cost! I was thrilled w/ that :D But more than the fact that he got me taken care of at no cost to me, it was the fact that he took such care in the process. I could have seen paying more to have a mechanic do this and if they didn't know what they were doing, i could see them just making an assumption. But here he took them time to really make sure he was getting everything lined up right, pressed in correctly, triple-checked everything. So he gave me the kind of value I'd expect if I were paying for top quality service, but w/out even charging me for it. Made me look forward to the next time I might need to use them for some other service. Really appreciated how they took care of me and would certainly recommend anyone needing their services to at least start w/ a call and see if they can help.

I had a small fender bender and my 4Runner only had minor damage to the fender. The only issue was…read morethe front fender was pushed in and when I turned to the right the tire rubbed against the fender. I tried to pull it out but couldn't. So I went to Main Auto Body and had them take a look. The guy in the front had a mechanic come out to take a look and quoted an hour. Then about a minute later the mechanic brought out a tool and after about 3 mins he had it pulled out and back to normal! No charge. Not everyone would do that and it's nice to see someone who helps with the easy stuff even when they don't have to.

DO NOT BRING YOUR VEHICLE HERE…read more My parked car was scraped by a neighbor, and I brought it to Caliber Collision for repair. When I picked up my vehicle on Friday, there were very visible tape residue marks, peeling tape lines, and bubbling/peeling clear coat in two separate areas on my front driver-side door. I returned the following Monday to have the General Manager, Ruby, inspect the issue. Instead of addressing the damage professionally, she attempted to use Windex to rub off peeling paint, which was both inappropriate and alarming. She was dismissive and rude, repeatedly implying that the tape residue existed before I dropped the vehicle off--despite the fact that a Caliber employee completed a full walk-around inspection with me prior to intake and documented all existing damage. Ruby did not greet me directly and spoke through the front desk employee despite standing only a few feet away. I was then taken back out to my car, where I had to argue--again--about whether the vehicle needed to be repainted or polished. I was told the process would take 30 minutes and that I would get my car back the same day. Instead, I waited two hours only to be told that polishing did not work and that the vehicle did, in fact, need to be repainted. At that point, Caliber kept my vehicle with no rental provided, as my insurance claim had already been closed. I was told the car would be ready by Friday. Shockingly, the shop kept my car longer to fix their own workmanship error than they did to complete the original insurance repair. I now have my vehicle back and have noticed a slight vibration while driving, raising further concerns about the quality of work performed. At this point, I would rather pay another shop to inspect and correct any remaining issues than ever return to this location. In conclusion: Ruby was unprofessional, unhelpful, and dismissive. Her conduct was completely unacceptable for a manager. I have lost all confidence in this shop and will never return, nor would I recommend this location to anyone.

Friendly front office that was very welcoming. I needed my front license plate mount and the…read morelicense plate itself put on my truck since I have no tools (I'm away at college) and they did so free of charge! Offered to pay and they refused to take it. I will be back for sure because of great customer service and kind staff!

Like many diesels I had an issue with my truck going through the DPF regeneration cycles too often,…read moreabout every 50 miles. They tell me it's my aftermarket air filter, I mention I have been using it for four years without issue, but they make me buy a new one. Didn't change anything. Then they tell me it's a sensor and made me buy a new one. Didn't fix anything. I have a GPS on my truck that I can track with my phone, they then took my truck for quite a long joy ride because apparently they didn't believe the documented photos I showed them of how often it regenerates. They couldn't get it to kick in so they tell me nothing is wrong with it. This place is a joke! Bring your truck elsewhere. Not to mention just because I bring my truck to a shop does not mean I want to be on their mailing list. I have been trying for two years to get off it. They seem incapable of doing that.

I just so done with this company. they have had our truck…read morethere since September of 2023. they do the shell game, this person doesn't work here anymore, this is not even what we have in our company requests..... it's beyond a bull shit company

Beautiful work on the truck. Five stars for that. *****…read more But.... I got to pay them 3% Surcharge for paying with a credit card. Zero stars for that, since credit card processing fees are considered a normal business expense that is tax deductible. Hence, they did a bit of double dipping. I did send them information and asked that they share with their accountant (who should know these things) and will hopefully convince them not to punish people for using a credit card.

The car looks perfect! Great work. And excellent customer service. You finished it ahead of your…read morepromise date. Thank you. I enjoy supporting locally-owned, locally run businesses like yours.

Great service. Told me what would happen, able to keep to time estimate, and kept me in formed…read morewith texts at every step. Great work. Got insurance to pay for the whole thing. No out of pocket.

Everyone was very helpful. They had to keep my car longer than originally planned due to additional…read moreparts that had to be ordered. They kept me informed throughout the process. Thanks!

In my 50+ years of owning vehicles, this is the most competent, conscientious and ethical mechanic…read moreto have ever worked on my vehicles.

Just recently had my radiator replaced as well as my upper and lower coolant hoses and a new…read morecoolant tank on my 2004 Mercedes-Benz E320 sedan. Charlie was very quick and communicative and they finished my car in not even two days, All while being packed with lots of other work to do. Honest and quality work and a great guy running it. highly recommend.