Sadly, this became an expensive nightmare. While they claim they print and bind PhD thesis, they have no clear idea what it entails or what the format is...even though they say they print for Bristol University. A new PhD program Bath Spa led me here. The other printer we tried to use was confused as to the color of the cover, ad so, at the last minute, and at double the cost, I used this establishment....the cost caught me off guard. When I contacted them on Friday and it was explained to me that with the Bank Holiday, it would be printed on Tuesday. That was fine, but it was not explained to me that even though they had the file, it was scheduled for Tuesday, that this would be considered SAME DAY printing...clearly Friday is not Tuesday...When I repeatedly asked for a quote, it was ignored. When I gave my credit card information after the job began, I suddenly realized that I was charged for 24 hour rush service even though they had the file end of day on Friday and had already opened and checked it and scheduled the job. Now, the larger problem was that the product they delivered was not right. And if it's not right, you can't graduate. The Bristol University PhD printing format is the same as Bath Spa...The only difference between the two universities is that BSU wanted a navy cover with silver lettering and Bristol has gold and black...The printer had that part correct. Yeah. They also caught the mailman and gave him the package so that it was in BSU's hands the next day. Yeah again...Unfortunately, when BSU opened the package...the printing on the cover was wrong. My name, the year, and the title of my thesis was supposed to be on the cover. That's the way it always is. It wasn't. The confusion came in when a employee of the store wrote out of concern because the lettering on the cover could not be printed in the required manner. Which was odd...as for some reason they couldn't put the title in all capital letters, only one cap. at the start of each word. So she sent a PDF of the cover with two lines of print on it and asked if this looked okay. If the color right, etc. I sent the email onto my adviser at BSU...and both of us thought it looked fine...HOWEVER I did write the employee back as I was concerned that since she'd sent these two lines for our approval and not the entire finished cover, I needed to know that she was planning to print everything needed on the cover. So I wrote and asked specifically..."but you will print the rest of the title and such on the cover, right? Not just these two lines but all of it".....(I had earlier sent an email which specifically mentioned the need for the year, etc. on the cover) and as it is standard practice to print the name...The employee came back and reiterated that she had just sent TWO LINES from the cover...Again. Okay. I didn't mean to treat her like she was stupid. I was just concerned. Well, as you can imagine, when the cover arrived at BSU with only the title on it, it was a huge issue. I wrote this printer and asked if he could just add my name and the date to the cover. And since it was a mix-up, could he pay for the postage to send it back to BSU? As I'd paid double for overnight service and received this in four days, I didn't think it was a big deal to ask for this. IT WAS. :) The email from this establishment was so absurd. I was to pay to have the entire project redone or else pay an untold amount to have it rebound completely..at rush charges, clearly. These sad folks really have no clue. After his email, I sent several pointing out that his employee never sent us a complete proof of the cover to sign off on, so if she didn't understand that we needed the date and name on there, we really had no way to tell her. An experienced printer would know this. After repeated silence, I told him that he should never email me or speak to me again. This was such horrible customer service, and such a rip off...beware. Really...run. read more
