A couple weeks ago I used Yelp to get some quotes for a move out cleaning. PrettyNPink offered some…read moreof the best prices ($225 for a 1300 sqft apartment) and they had availability for the morning of our move out date so we were happy to hire them. Come the day of the cleaning they texted me that they would be arriving and then we did not hear from them for 2 hours and which point they told me they couldn't reach our number. I texted and called Caroline multiple times and did not receive any response at all. We ended up having to completely up end our day and had to spend all day cleaning ourselves. This was a terrible experience and I hope in the future they work on their communication.

Carolina always leaves my house sparking! I highly recommend PrettyNPink cleaning servicesread more

Set an appointment despite the previous bad review. They were supposed to show at 1:30pm this…read moreSaturday since no morning appointments were available. Waited around all day, then at appointment time...no one showed. Waited 30 minutes. Waited another 30 minutes...no call no email, no show. After they were an hour late, I emailed the service, then got a call from someone who said they were on the way. Fine, we have better things to do, but will wait. After 30 minutes, again, no call, no email, no show. We waited another 30 minutes, but hadn't heard back, so cancelled after almost a 2 hour wait. We also told them that we don't expect to be charged for a "cancellation" fee since they never showed, so we will see.

They do a GREAT job! I've tried many maids in Austin, and they are the best so far…read more They even swept off my patios. Best job, great price.

I give up. It is an ominous sign when the outgoing voicemail…read moremessage for the business says, "Please don't give up on us." After a rocky year that featured five quite good cleanings and five no-shows, it is time to move on. Since the last two consecutive no-shows Elizabeth has not replied to any voice mails, texts, or emails over the span of four days from me trying to find out what is going on. They have either gone out of business without telling anyone, or things have completely fallen apart (hint: sort these reviews by date).

Seriously, what is my problem? Why can't I find time to clean my home? But truth be told…read more... between owning my own business, 2 dogs, 2 cats and trying to maintain some sanity, I can't. I've got excuses out the wazoo, but frankly, I'm just lazy. My bathrooms are disgusting. My kitchen are disgusting. My dogs decapitate and de-stuff dog toys and we find pieces laying around everywhere for months afterwards. My dogs leave dog hair everywhere. My cats leave cat hair tuffs everywhere. I can barely keep up with the dishes much less think about the cobwebs in the upper corners of my living room or dust on the fan blades. Seriously.... we're pigs. That's how it WAS.... but then I found Gr8 Maids!!! Seriously... they were awesome. Within minutes my house was already smelling better. Within 2 hours it was shiny and brand new again. It was AMAZING. They showed up on time and got right to work. The hardest part about this whole thing was ME giving in and realizing that I sucked at cleaning and needed help. That part took far to long. As soon as I made the call to Gr8 Maids the process was easy and worth every cent. I won't lie.... I hid in my office the whole time they were there because it was embarrassing.... but coming out of my office was like walking into a whole new house. I may actually start inviting people over again... THANK YOU!!!!!!!

I gave this place a ring after I saw the rave reviews on Facebook. The lady who answered the phone…read moreasked if I was looking for a one-time cleaning or regular service. I told her I was looking for bi-weekly service. Imagine my surprise when she said "Oh, we don't have any room on our schedule for that. In fact, there's a very long waiting list. Would you like me to add you to it?" I'm not Donald Trump, nor do I play him on TV, but as a small business owner and someone who has a business degree, I find it part curious, part shocking to have received this answer. A waiting list to have my home cleaned? If business is booming, why aren't you hiring more people? After I recovered from the surprise, I asked her if she had other local cleaning businesses she would recommend or could refer me to to which she said "No. I bought this place from the only cleaning lady I trust, and she's the only one I'd ever recommend." Helpful? Not. From one small business owner to another, please work on your responses - they leave a lasting impression.

Ever have the feeling "oh, they were only trying to impress me, they are doing a great job to get…read moremy business" then on the 2nd time they suck... NOT the case here. This time, I let Uncommonly Clean come out while I was at work and the partner was on a business trip. I came home to one amazingly clean home, shiny floors, a kitchen that looked closing day clean, the blinds open just perfect, and my pillows fluffed! Wow, I am totally impressed with the continuous 5 start cleaning job uncommonly clean has offered me. I also love the price. My pocket is full and my house is spotless! Sandy sent me a short txt to let me know the job was done, and respected my work schedule. Thanks Uncommonly Clean... until we meet again... happy dusting!

Thorough cleaning thank you for the quick response cleaner was at my place in an hour after me…read morerequesting service. Highly recommend. Their weekly cleaning prices are good too I think I'll sign up for that as well!

I used this company for about a year and they started off great, but then got sloppy and cutting…read morecorners. When I asked to speak to someone, they have put me off for a few months without being responsive or having any concern for my property. Unfortunately, I cannot recommend them to be dependable and consistent. I wish them the best but not at my cost.

Their service is QUALITY. I had maids service and a lot of other people come before but I never…read morerealized how dirty and how waste of money the other services were until I hire this team. My mármol was not shiny and floor was so dirty because of the years and I can tell I saw a change. I was so impressed with the service. My oven and stove got the best service. Honestly. It's the best service I've ever hire for my house.

Angel cleaning review…read more I was the "actual customer". Owner hired sub contractors to come out and clean. She does "touch ups and the things to make home shine". The efforts by the subcontractors was subpar. Coming from military, the attention to detail on the service received was lacking. Mud and dust in door frames. Walls still had mud in areas where my dogs stayed and even other areas. When pointed out the owner stated that the wall was cleaned thoroughly. She said the dirt would not come off and would need paint. She is also referring to this in her post to my wife's post. However, I told her I would get some hot water and a rag to get it up. She came back by saying look I'll show you it won't come off. Once she started to clean the wall the mud was coming up. Also, after calling my wife due to just out right fruststion, she came and pointed another spot on a door that was dirty. Again the owner said it wouldn't come off. She then actually licked her finger in front of us and to our surprise was able to get the spot up. She the stated then "oh it is coming up". The only reason I am writing this is to clarify things and also provide the "actual customer" experience. This company was way more expensive then others I researched but the other reviews are what convinced me to use them instead of others. I don't know if it was a fluke on the company's end to how the experience was but if this is any indication of how they actually clean then you are better off doing it yourself. I passed inspection however am not guaranteed my deposit for my home. The company actual told me the reason I passed was they are going to clean it anyways for a house showing to sell home. I was lucky to have the company I rent from to be selling the home I rented. Also if you leave a bad review she will offer you a refund to remove post or she will "call the rental company and see how you like that". Obvious pay for post and if you don't agree threaten you with calling rental company. Oh and after inspection she was still cleaning the floor and agreed with inspector to finish cleaning and he would go ahead clear it. She sent two attempts for "additional cleaning after inspection" and "fail to pay for services". Again this was all after my wife's bad review. Attached are pictures for the claims of $50 each time. I'm sure there is a reason the company will come up with for the $50 extra trying to be claimed. She did however waive the fee to clean the stove which we did not put on self clean and to put items in fridge in a the bags of garbage I already had in garage. That cost extra is you have them bag trash apparently. There is suppose to be absolutely nothing in house. There is nothing on website discussing additional charges for bagging trash (which I would consider cleaners to put in with a service) but there was a note to put oven on self clean. Below is my wife's post if you'd like to review that but according to the owner she is not the "actual customer" so take it as you would like. Good look on your cleaner search and hopefully you have a pleasant experience whoever you choose. Attached are images judge for yourself. The images are after the sub contractors "cleaned the major stuff" and I was inspecting with the owner. Owner wanted me to point out unsatisfactory cleaning spots so she could clean them. It shouldn't be a customers job to tell them how to clean as they are a cleaning service. There is also no balance due. Owner is trying to threaten and collect after a bad review. No admission of unclaimed balances in the post, all services have been paid in full and company is still trying to collect extra stuff. Phone calls with owner offering me "to refund $50 to take bad review down " proved to me she will pay to have reviews. I will not acknowledge anymore post from the owner nor will I post anymore. This is left here for the people to review the business. Again good luck to however is looking for a cleaning company.

Would not recommend them to anyone. Had to take time off work to come inspect a dirty home because…read moremy husband was frustrated so I had to show up to try to calm him down. She explained her process and tried justifying why it wasn't ready. Also when I pointed something out she said that doesn't come off rubbed the area and the spot came off right away. She stay cleaning the house and we did pass inspection. After I left a review on google about my experience she began requesting $50. Update apparently she wasn't trying to request money. However she threatened to call rental company about my review. My rental company does not decide how I felt about the experience. Update 2: she was trying to request money. According to the request for staying after passing inspection. Just fit you were told by the rental company to finish cleaning which you have stated it's part of your service. Also if you are so confident about your service why do you keep updating your reply. It has been 7 times so far. I hope you may find closure and accept that you cannot control how people feel. Have a blessed day. Also FYI my kids weren't standing in 100 degree weather they were indoors in AC.

I used this service several times. They broke something each time…read more I talked to the manger And they could care less. They did not work with me on replacing my items, or on a discount nor did they even say they were sorry that their service broke my things. VERSy poor customer service

TERRIBLE! I paid $165 plus a $20 tip for a first time cleaning on what was to be a recurring…read moremonthly service. I was told it would take 3 hours. The maid arrived on time and started to leave after 90 minutes. I paid extra for windows and baseboards that was not done so the maid came back in and left 25 minutes later after supposedly completing this. I then did a walk through - 1/2 the windows and baseboards were not cleaned, other areas still had dust, mirrors were not cleaned. I did not think I would need to micromanage. I wish I had. So I paid $185 for 2 hours of a maid or $92.50 per hour. My house was not that dirty and for almost $100/hr, I assumed you could eat off the floor by their completion. TERRIBLE. And my name was repeatedly misspelled in their communications and on the invoice. Needless to say, I did not retain their services. RIPOFF.