I appreciate the help that I receive from Maidpro in keeping my house neat and tidy. My regular cleaning person, Christina arrives always early to get all the equipment into my home. She works non-stop for 4 hours plus brings treats for my dog who thinks she is just the best ever. She is thorough and friendly. I also want to comment on the customer service that I receive when I call the main office. They always listen to my needs and try their best to meet my needs. I respect the work that they do and appreciate the help that I get to make my home clean. I refer Maidpro to my friends on a regular basis whenever the opportunity arises. read more

WORST CLEANING SERVICE EVER!!! I would never recommend this to ANYONE! HORRIBLE SERVICE. The maids were supposed to clean my house during a 4 hour time frame, and I came back and nothing had been done. I took 17 pictures of how awful the house looked and have been speaking with the manager who will NOT let me speak to the owner to receive a refund. THese people are thieves! They have essentially robbed me of my money and I will call every day until I get it back. read more

Toya from Maidpro does an OUTSTANDING job- she is thorough and consistently leaves our home in perfect order. She never misses a thing and we look forward to her visits. Thanks Maidpro! We will definitely refer you to our friends. read more

I'm very unsatisfied with this company. I called last week to set up a deep clean of my duplex. I had a extensive conversation with the young man on the phone. I let him know I had a lot of animals in a small space and I needed a deep clean and A LOT of dusting. My major concerns where the high traffic areas and main living spaces. I didn't want bedrooms done. I have 3 full size bathrooms. I explained everything. He quoted me a price and a time. I got a confirmation email with the time and price. Friday when the maid came my husband and I left. Came home that evening and she had only cleaned the kitchen and the two bathrooms downstairs but had not mopped the floors. ANY of the floors. When I had expressed that the floors were top priority as I don't have time to do deep cleans on my floors like I should. She never got to anything else and left me a note stating she didn't have time. What she did clean she did a great job on but I REALLY needed something totally different done then what she did. I called and spoke with a Manager this morning about the issue and was told that the maid took photos of my house and sent them to someone at maidpro. First of all I never agreed to have my house photographed. And they could not provide those photos to me when I called back and requested them They said they deleted them. The manager also told me that they could send another maid out but it would be extra fee's. for a service THEY didn't finish in the first place. NO ONE from maidpro called me Friday to let me know that she couldn't finish the job or that she needed extra time. They are also implying that my house is cluttered and the managers words "Dirtier than most" which shocked me! I agree that I need a a lot of dusting and deep cleaning done to my floors and baseboards but that's what I called them for! and they didn't do it! My house is by no means "Dirtier" than most houses. I don't live like that. Could I take the trash out in the bathrooms more? Sure, I'm guilty of that. But the stuff I admitted that I needed help with they did not do! It took a lot for me to call a maid service as that makes me feel like a failure. And now this company has completely destroyed my trust in ever getting another maid service. I feel INCREDIBLY violated that the maid took photos of my home. It was a lot for me to even let her be alone inside my home, and to know she took photos and sent them to who knows and now the company can not provide me copies of said photos? Unacceptable. I would NEVER recommend this company to anyone. read more

I used Maid Pro for almost a year, not because I was happy with them I was not. I continuously had problems with the organization and management of the company. They originally said with the size of the house it would take two to three staff three hours to clean. Usually one person showed up. They did not mop, vacuum, or dust very well. They went at least a month or more without a vacuum because "it was broke". Cleaning continued to be hit miss as well as the staff. Through the year I had two staff members I was just getting used to and they developed "medical problems" The rest of the time it was someone new just about every week, no knowledge of my house, how or what to clean. The staff would tell me they are not asked about where they want to clean, so there is no organization to keep staff consistent, the cleaning staff stated they never knew where would be each week. I had to supply all cleaning material, granite, travertine, wood floors, stainless steel, copper as the company would only supply one kind of cleaner that was not appropriate for all surfaces. I had to have them stop cleaning my stainless steel refrigerator and stove in kitchen as they must have wore rings and was scratching the metal on the refrigerator, when they removed the grates on the stove they were not lifting but scrapping the stainless steel when they were moved and the last straw was the went the wrong direction and it made linear scratches with what ever cloth they were using. One week the staff member that was sent could not figure out how to open our lock box and went home. She left a flyer, so I called and the company was unaware that it happened and made no attempt to reschedule the cleaning. I have had missed cleaning due to illness. We were gone quite a bit and I came home this last time and a tall glass vase I had umbrellas by the back door in was gone. The umbrellas were on the dining room table. I asked about it to them and they said "huh, we have no reports of breakage", that was the end of that. I rarely complained as I was gone quite a bit, but when I noticed something I would say it. The last time they saw the writing on the wall and cancelled me before I could cancel them. If there is an owner I really hope they read these reviews, I only had the luxury of dealing with Meilssa. read more

This was the first time I ever hired a cleaning service and just wanted some extra help detail cleaning before I have my baby (39 weeks pregnant) so I wouldn't have to worry about it for awhile after. The lady that came out Shannon was super nice and got to work right away. She was here for about 3.5 hours which in that time I came and went to do errands. I was very impressed by how quickly she got things done. I definitely couldn't have cleaned my house like she did in that time frame! I have a dog that sheds everywhere and our couches look great! I had special requested that the blinds be cleaned and have the dishes done as well. Overall very happy with the work that was done and I definitely saved me a lot of time and energy. The only reason I didn't give a 5 is because of the cost. It breaks down to 40-45 an hour for the one time clean which is really pricy. Definitely worth doing once or twice a year but wish I would be able to do it more if it was so expensive! read more

First time I am going to hire a cleaning service, because I am 8.5 months pregnant and having company come into town this weekend. I called and scheduled a cleaning with Maidpro in Topeka KS. After waiting around for a hour after they said their cleaner would show up I called the office and was informed that there was a mistake and the cleaner had gone to another house first so I now had to wait until the afternoon. I was not happy but there are worse things in the world. Waited around all morning, 20 minutes before the cleaner was supposed to show up the office calls and cancels on me, because the cleaner is unavailable. Now I am upset, because I have sat around all day and waited for the cleaner. I tried to reschedule for any other day this week and no openings. So now I have to either find another cleaning service last minute, or try and get down to scrub my bathtub at 8.5 months pregnant. Don't know how well they clean and never will because I am not giving this company another chance. read more