(Review dictated to assistant for typing)
Do not trust. Gambling with who you get, results, and DAMAGE! Including things that should not be touched.
I was really happy and tried to really love the service for a year. There are some great pros but alas so many re-cleans, damages and disappointments. Unfortunately I have to say do not trust this company. I am now out over $1000 in damages from personal property and this is not the first claim I have had. I chose them because they are insured. However with each claim I found out that they try to remedy it themselves rather than pay for the damages. My first claim was scratched glass in a front door that can only be ordered as an entire door. I won't name the person who was trying to help us out with this claim, but she wanted to come out and buff out the glass herself. She was very confident in saying she's done this many times successfully on her own with her car. I did not accept that and thankfully they did reimburse us for the door. However you are gambling with who you get, the results, and the damage, which is very disappointing.I now have two claims pending and one of them they are ignoring, and one of them they are trying to get their general contractor out to fix it. Once again these are and should be insurance claims. I had to put a review on yelp prior to this and deleted it because they said they were going to take care of both claims. I even have a voicemail saying such. However now that I deleted my review, I am being hassled again. My lawyer now has to step in to resolve this conflict. We spoke to the office and I wait their reply. The pictures have been sent. It wieghs 25-40 pounds and could only have been picked up and dropped to crack. I can assure and prove that it has been in the winter coat closet next to the Maidpro cleaning supply bin. It has been on the floor there since purchased of May 30 2019. There are two people in this house. They claim that they do not clean closets. However, they will clean whatever you ask (I asked them to vacuum the closets such as the master suite walk-in and the shoe closet in there. They also will use special cleaners as asked for such as the cleaning basket for MaidPro in that closet with specific SimpleHuman garbage bags for different different cans and special cleaners fo reclaimed wood. We are also leaving a cumulative review. There are several good pros like I said. I really wanted this to work out as I have many medical issues. However the hassles of so many re-cleans, the turnover, the subpar attitude, the smell of cigarette smoke after returning, finding rings of pop and other problems after returning to what we expected to be a clean house is just unacceptable. My house is less than two years old. I really try to work with them. It is unfortunate that the consistent bad experiences outweigh the good because there were great things such as some of the cleaning Pros! I would love to hire one or two of them that are no longer there to clean my house. Overall though I have to say consumers beware --don't waste your money and valuable time with MaidPro Of Merrillville, Indiana.
****this was reported to you on 7/24 and 9/16. Kristy left me a message that this would be taken care of...that the second form was going out that next week. Could you please provide me proof of insurance. Since you have our file, you know how to contact me. Thank you read more