I have AuDHD and keeping a house consistently clean is one of my failings. Top Shelf helps me…read morereset, and takes that weight off my chest. Everything was so clean! Neurodivergent friendly!

I had a terrible experience with this company and its owner, Simon, over what ultimately turned out…read moreto be a miscommunication. I initially contacted this company in April to schedule cleaning services. After that, months passed without any reminders or follow-up communication, so I assumed the appointment had fallen through and hired another cleaning company instead. Then, on August 7, I suddenly received three text messages saying the cleaners were on their way, followed by another asking whether I wanted my refrigerator cleaned. I was in the middle of moving and didn't immediately see the first messages. When I saw the refrigerator text, I called right away because I was confused about how anyone had gotten into my house while I was away. I hadn't received any recent communication about an appointment since April. I reached the answering service instead of the company directly and asked them to have the cleaners leave my home immediately since no one was there. It turned out my husband had accidentally left the front door unlocked when he rushed out. Simon then called me and immediately began blaming me for not remembering an appointment from four months earlier, despite no reminders reaching me. He was rude, dismissive, and eventually hung up on me. When I called back, I again reached the answering service and explained the situation. I asked them to tell Simon that we wanted the cleaners to leave or we would have to contact the police because they were inside our home without our knowledge. Simon called again and said he was on vacation in Virginia. He claimed reminder emails had been sent. When I asked him to confirm the email address because I wanted to see if the messages had gone to my spam folder, he refused, saying he was on the beach and wasn't going to check. He also told me he had cleaned over 70 homes without issues. I responded that my experience was still valid regardless of his past business history. He eventually said his staff would leave since I had mentioned calling the police. Later, when we returned home, my husband noticed that a pair of shoes and his tool kit, which had been left on the counter, were missing. We also found trash left throughout the house, and the small amount of cleaning that had been done was not satisfactory. What concerned us most was discovering that our legally owned firearm, which had been hidden, had been moved along with its magazine and ammunition. We saw no reason why anyone should have been accessing that area of our home. My husband contacted Simon about the missing items, and Simon simply told him to call the police before hanging up. After that, Simon sent me multiple text messages from his personal phone, including screenshots from April, insisting his employees had not taken anything. I replied that we would allow the proper authorities to handle the matter and asked him to stop contacting me. He continued sending messages, so I told him that any further unwanted communication would be considered harassment. After speaking with my attorney, I requested Simon's or his attorney's contact information so all future communication could go through the proper channels. At that point, he finally sent a screenshot showing that my email address had been entered incorrectly in their system. That explained why I never received any appointment reminders. My question is simple: if the company had my correct phone number, why weren't appointment reminders sent by text after months of no communication? This situation escalated unnecessarily because of poor communication and an unprofessional response from the owner. Instead of addressing our concerns respectfully, we were met with hostility. We have reported the missing items to local law enforcement and will allow the appropriate authorities to handle the matter going forward. I hope the company improves its communication and customer service so others do not have a similar experience.

I have been using this cleaning service for over six months every other week. They are always on…read moretime and do a thorough cleaning. I'm very happy with their service.

Fite Cleaning goes above and beyond. The staff is so helpful and fully explains everything they do…read morefrom the top to bottom with their services. They clean anything from 500 to 500,000 square feet and it always looks and smells amazing in the commercial buildings and residential ( my home) when they clean! I highly recommend them to anyone and they value their customers.

It started with being hard to schedule to an awkward telephone call with the owner where she said…read moreshe was worried about getting paid. The cleaner came 90 minutes late and the excuse was they didn't have any gas. Then they left without cleaning the cook top or the refrigerator. Floors were cleaned but poorly. The excuse was that they don't normally do occupied units. That apparently threw them off.

Very responsive and quick to answer questions. Thank you! Based on response I am using this service…read morefor a cleaning project and possibly more. I'll edit and/or update post with results and updated review.

Ingris is amazing. Does a great job cleaning at a very fair price. Highly recommended!!read more

This is the first time I've hired anyone to clean, I'm very impressed with these ladies. They made…read moremy experience stress free, I told them what I needed and they went above and beyond. I highly recommend! I will be reaching out again!

Very thorough and great responsiveness- I needed to move the day twice and Jackie was very…read moreunderstanding.

I am a super host on Airbnb because of this cleaning company. They do an excellent job! They always…read moredo everything that is asked and then some, Can't beat the value for the price!

Great experience with their house cleaning service and carpet cleaning, very knowledgeable about…read morecarpet and attention to detail, will definitely hire them again