So I had specifically asked for a deep clean and for all the woodwork to be wiped down. on the website it says deep clean includes damp mop the floors. floors were not damp mopped, some of the windows are still dirty (I paid extra for the windows) The hood on the stove and the top of the stove were not cleaned, the mirrors were not cleaned. Nothing was moved to dust, doesn't look like it was dusted at all, faucets were not cleaned. My house wasn't "dirty" but I wanted a deep clean before my company came. I use a cane, so there were things I couldn't do easily so I thought I'd treat myself... very disappointed! The company (out of Tacoma) did offer to come back and complete the service but honestly, I have no confidence in this service. I opted for a discount. I paid $318. They offered me $40 dollars off. Really? read more

We've used Maid in the Northwest for several years. We've had several good cleaners from them. Our current cleaner, Paige, is aces! She's fast, efficient, and she always leaves the house sparkling. We recommend her as a house cleaner. (Alas, due to us being high-risk, we've had to put a hold on housecleaning--I hope temporarily--but when we are out of lockdown, I'm planning on seeing if Paige is once again available.) read more

We've tried to use Maid in the NW 4 times now. The first time went great; we had punctual, attentive cleaners who did a fantastic job. I like to be home for a first cleaning to meet the people I'll be leaving in my house, but am comfortable with cleaners letting themselves in/out after that. We were looking forward to working with them again and booked monthly cleanings. The second appointment, we had to call and check whether someone had actually come because our place didn't look like it had been cleaned. MitNW assured us that someone had come. After the third appointment I called again because it looked like nobody had been to the house. MitNW said they forgot the appointment, apologized, rescheduled for the next week. After the fourth appointment, they locked us out of our house. We use a coded deadbolt so service providers can enter and leave without using a key, and provide instructions accordingly. Instead of following the instructions, the cleaner locked all of the doorknobs on leaving. MitNW apologized and offered us a discount on a future cleaning, which we declined. It's not clear to me whether this is a real business. read more

I have never used a house (or in my case, a creek side condo) cleaning service before. But after coming home exhausted one day from working with one of my clients that I setup, review, trouble shoot, or train one-on-one in QuickBooks for their business and Quicken for their personal finances, I realized as a busy professional that I needed to delegate tasks that needed to be done but I didn't have the motivation to do well or the time to do so. And quite frankly, I don't like to clean. Does anyone? I found it ironic that I was in this situation as I am frequently reminding my clients about the need to outsource their business tasks to others. One reason I picked them was because they partner with Cleaning for a Reason which offers free cleanings on a space available basis for women with cancer. Since my cousin and one of my friends had Leukemia and mentioned how tired they were from the chemotherapy, I thought this was a nice way to give back to the community. The Seattle office of Maid in the Northwest House Cleaning sent Amy the next week and e-mailed me a contract and list to give to her with instructions to check off the top ten essential tasks. I liked that list as it allowed me to focus in on what I felt was important. Amy called the day before to remind me in a friendly tone of voice about our appointment and showed up on time the next morning. She worked quietly while she was here and asked questions when she wasn't sure what I meant on the list. She also complimented me on how well organized my space was. At the end, I could immediately smell and see the difference between what my bathrooms, kitchen, rugs, carpet, and cabinets looked like before and after. And the work was done in the time frame allocated. I have since requested her as a cleaner several times. Several months later, I realized that I needed another cleaning as my condo board was coming over for a meeting and I could see and smell the need. That time, the company sent Bill who e-mailed me confirmation which I liked as I was in the field and could see it appear on my Smartphone. Again, he showed up, asked for the list and proceeded to get to work. At the end of three hours of the four allocated, he mentioned that he was done (and again, I could smell it) and suggested dusting some knick nacks that I had in several bookcases for the remaining hour. I hadn't picked dusting a priority this time but I am glad he noticed that the dust levels were now at a point that something needed to be done. Needless to say, I look forward to my monthly or every other month cleanings. read more

This was my first time paying for a maid service. The original quote for a 4 bedroom house was for a total of 5 hours for the whole house. The cleaner took 3 hours to clean just the kitchen and 2 bathrooms. His speed was extremely slow. Our home was not that dirty to begin with. Given the speed he was cleaning, he would not have finished cleaning the entire home even if we gave him 12 hours. Good thing I capped it at 3 hours. When I brought up this issue with the main office, they offered to send out a different cleaner next time. Um... no thanks...why would I want to spend more money if you can't guarantee results and you don't take responsibility for the poor service? The positive was that the cleaner did a good job on areas he did clean. *Update Very suspect, that someone would post a 5 star review right after I posted my review after 2 years of inactivity. read more

This review is overdue, I would give ZERO stars if I could. 2 cleaning people came to our house, we had just moved back into our house after renting it out for 13 yrs. so the house was pretty empty. They were late, made us feel uncomfortable and did THE WORST job. The woman did a half ass job. This was supposed to be a move out clean and when I asked them to clean behind the stove and fridge the man went to answer and she elbowed him and she answered 'we can't do that if the appliances are too heavy'. I did it myself last week b/c it was filthy and managed just fine. I'm still cleaning ceilings, window sills, base boards, door frames, window frames, you name it. TERRIBLE, TERRIBLE. Do yourself a favor and DO NOT HIRE THIS BUSINESS. read more

Wonderful staff. Great cleaners. Easy scheduling. And an ability to match to right cleaner to their client. We'd used other agencies in the area and had never been 100% happy with the cleaning. Not with Maid In The Northwest - our home is clean, dust-free, and smells great (and we've two pets). read more

We used this service for several months before giving up on the cleaner assigned us ever showing up when scheduled. The company uses independent contractors and the cleaner we had was obviously doing it as a 2nd job. When our scheduled time didn't interfere with her first job, she would do a thorough job...on the areas she chose to clean, usually leaving before the scheduled 2 hours. The positives are the competitive prices and that we were only ever charged for time worked. read more

The owner attempted to contact me via yelp about my poor review which makes me feel better about their concern for customers. We must have gotten a bad lady that day but we definitely did not get what we paid for. My roommates card was charged before the job was done and we complained and received zero help. We ended up having to clean the entire apartment ourselves for a move out and almost lost part of our deposit as a result. read more

This is an edit to a review I posted over the weekend involving a cleaner who turned a four-hour cleaning into a seven-hour cleaning. She stalled, was non-responsive to my direction to pick up the speed and order of cleaning (she left a bathroom until the end, so that I had no choice but to have her finish, for example), and was generally passive-aggressive in her manner. I was most upset, but wanted to give the company a chance to respond. Fortunately, the owner called me first thing on Monday, immediately apologized, comped the cleaning, and offered to have someone come and re clean. The owner also took steps to ensure that the individual will "not be in a position" to treat their customers in this manner again. I understand from running a business myself that sometimes employees don't operate in the manner we expect. The key to good business is how we respond and ensure that our customers are satisfied with service or product. So bottom line, I highly recommend this company, as standing by their service and offering quality work. I would not hesitate to hire them again. read more

All I can say is wow. Carmen and Jason just left our new home after a move-in cleaning and they did a fantastic job. We just completed a lengthy remodel and there was dust *Everywhere*. On walls, windows, floors, you name it. And the basement...don't get me started. Well, that didn't stop this dynamic duo. They made it all spic and span, to the point where I can comfortably walk around in socks without worrying about my socks getting dirty, or grinding dirt into our freshly refinished hardwoods. Well done! I can't wait for them to do the move-out cleaning of our rental property in a couple weeks! read more

Never use them again, it was bad from beginning, they don't have all proper cleaning suppliers and I had to tell them numerous time about cleaning the shower doors. Bathroom never got cleaned completely and the kitchen never cleaned when they claimed it had been clean. Come on, everything is so obvious. Don't waste your money with these folks. read more

I'm giving them two stars for effort... They're expensive but they try hard. One person comes initially to review the house and get a good description of cleaning habits and desires. They write up a "plan" and assign cleaners to you. My cleaners didn't speak English and I don't speak Spanish -- so they never understood when I needed something different to happen or change the schedule etc. Plus, the cleaners were terrified of my dogs (Spaniels) and so it was hard to help them feel comfortable in my house. More attention to the details of the cleaning would be good. If only then knew that's what I was trying to say... read more

I haven't had the pleasure to use their service "YET" But I had a bit of an emergency requiring a same day service request. Even though they were all booked up, they worked diligently to try and find some space. They called back within the hour with an option. Being on the time crunch I was in, I was able to find someone else in that hour. But the level of service that I received without even being a client should be noted. If their product is anywhere near the service I received I'm certain that it's Grade A. When I get a full time service, these guys will be my first call. read more

This is not a good cleaning service. We tried two cleaners and both were very ineffective. The first cleaner was very pleasant, but a very poor cleaner. She skipped sections of the house and would not clean behind anything (even lightweight lamps). The second cleaner arrived late both times, did a below average job, made me feel pretty uncomfortable, and left an hour early the second time she was here. I called and said we would like to try one last cleaner and four days later have not heard back. read more

Wonderful job! We have tried other cleaning services in the area and keep coming back to Maid in the Northwest. Very thorough cleaning and left the house in great condition! Would highly recommend. read more

I recently had Maid in the Northwest clean my house for my wife's birthday. We had recently bought the house, and the previous owner didn't do a good job cleaning, so my wife wanted a deep clean to make it feel like we were not living in someone else's filth. We also had family coming into town so it seemed like a great time to have it done. The cleaner came on a Thursday and didn't complete all the work that I had requested. I expressed my concern to them, and they went above and beyond to make things right, including sending another cleaner on short noticed to rectify the issue. I was very impressed with the level of concern showed by them, and the lengths they went to ensure that I was happy. Not every business is going to knock it out of the park every time, but a business's commitment to customer service really shows when something doesn't run smoothly. I would definitely recommend Maid in the Northwest to friends, and would use them again in the future. read more

10/10 cleaning and super satisfied with the service. Carmen and Jason were great, they cleaned everything and focused on the areas I was concerned about the most. Everything was done in the time that was estimated. We needed a deep cleaning for a house that was rented out by nine college students. It was in disastrous shape but Carmen and Jason made it look perfect. Ask for them!! read more

My cleaners (a team of two) were excellent. They called the night before to confirm that everything was a go for the next day. They showed up with all their own supplies and appliances (vacs and dusters). They specifically asked if I'd like them to use any of my cleaning solutions. We did a combination of things and I had a sparkling house at the end of the day. Happy camper!!! So does it end here. Nope. Maid in the Northwest also guarantees that I will be satisfied or they will make it right. All I have to do is call them within 2 days if I'm not happy. How can it get better? I wouldn't go anywhere else! Thanks MINW! read more

Maid in the Northwest did a fabulous job deep cleaning my apartment. CJ is incredibly hardworking and fast. The man never stopped moving. I've hired him to come back on a regular basis. Noreen in the front office was terrific to work with and very accommodating of my changing schedule. Wonderful job! read more

this was the first house cleaning service i've ever hired, but i was super impressed! needed a last minute cleaning for an apartment upon moving out and they came out last minute and cleaned the apartment better than i thought possible. we were even out of town, so we had to just leave a key under the mat and hope for the best! they took care of everything and i was most appreciative! read more