I had possibly the greatest customer service experience at this store, all thanks to an employee…read morenamed Ludo. I wanted to surprise my girlfriend for her birthday with Vibae shoes she had been eyeing online for a while. After calling the Malibu branch, I reached Ludo, who informed me they didn't have her size or the color she wanted. But he didn't stop there--he offered to track down a pair and mail them if he found them. He assured me her birthday would be saved and that we'd get her these shoes! To my surprise, he called the next day after tracking down a pair and mailed them right away, just in time for my girlfriend to receive them on her birthday. (He also included a very sweet birthday note.) The shoes went on to be, in her words, "the best pair of shoes I have ever owned." These shoes are fantastic, but equally fantastic are the people who sell them. Thank you again, Ludo!

Love this shop, love the product. I own two pairs, and never want to take them off. The staff and…read morecustomer service is friendly and accomodating, and the store has a great selection for all genders and ages. I highly recommend the footwear, and expect to do a good amount of xmas shopping here. Try them!

Thank you for taking the time to explain all of my novice surfer questions! I appreciate all the…read moretips and sincerity! All the workers were friendly and so helpful!

Went here yesterday to get my wetsuit because I'm planning to go surfing in the near future. I'm…read morecurrently enjoying swimming in the ocean which freezes me so I got really cool and friendly advice on what wetsuit was best for me! Tried on my wetsuit today and SUPER SUPER HAPPY THAT IT KEPT ME WARM BOTH MY SUIT AND BOOTIES! Huge THANK YOU TO the guy who helped me out because I am a big chicken when it's cold I honestly hate CA beaches being freezing cold so I need the thick suits! It was challenging to get in and out of but well worth the hassle At first I was torn between a cute design or being practical and in the end I'm glad I got the wetsuit perfect for winter weather because it's always cold for me anyway! Also bought some booties and other cool stuff. I plan to come back for more stuff because I absolutely LOVE this place! They've got the cutest swim suits and accessories. It's a shopping heaven for beach lovers and I definitely found my place. I'll also take surf lessons here and super excited to do it finally! I kept trying on my own and bumped my head and that was insane. Gotta do things the right way!

Ava: salesperson was thorough and professional. Efficient with my time and excellent at…read moretroubleshooting. There were plenty of shoes styles and options and I think the prices are about average. I recommend Fleet Feet if you are looking for good shoes with an appropriate fit. Runners, as well as nurses. Anyone who needs good shoes.

I just walked into the Fleet Feet location in Agoura Hills looking for help with orthotics. I…read moreapproached a young employee who was dismissive and passive-aggressive in his response. He told me to wait 20 minutes he had another and walked away without offering any context or basic customer engagement. I understand retail can be busy, but professionalism is simple: acknowledge the customer, communicate clearly, and manage expectations respectfully. As someone who runs departments in the film and television industry, I can say this plainly - if one of my team members handled a guest or anybody that way, we'd have a serious conversation about standards. Leadership starts with how you treat people in small moments. I hope this feedback is taken constructively. Customer service is what separates a specialty store from a big box retailer.

DSW has it all for everyone. If its for your feet they have it. Plenty of brands at prices to…read moreplease everyone. You just need to spend the time to look. Ive gotten beautiful boots here, shiny heels and Sketcher slip ons with memory foam. Plenty of extras from handbags to socks, sunglasses and plushies. I am a fan.

Nice size DSW in Thousand Oaks, we entered the store and were greeted by an associate immediately…read more Nice size supply of Men's shoes and of course women's selection takes up over half the store! DSW is a self serve shoe store but associates are available if needed. Price are comparable to those in PA. The selection varies with stores and locations. Nice store and Very nice staff!

Service was outstanding. The owner and an employee were attentive and patient with me and my…read morefriends as we shopped and tried on numerous pairs of shoes. The selection is impressive, and the quality is top notch. The shoes are high end and you'll pay for the high quality, but you get the benefit of excellent costumer service as well.

The service is warm and Friendly, the selection of shoes are deep , and the best part of it all is,…read moremy mom loves coming here, she very happy with her purchase, Thank you Sharon for being so kind to my mom , it makes doing business with you a pleasure!

Such a fun store to browse around for any gift ideas. Stop by and check it out yourselves. You'll…read moresee what I mean.

Haven't been to Urban Outfitters in a while. Friends of mine wanted to make a quick visit as we…read morewere passing through Malibu. Nice big spacious store filled with lots of nice women's and men's clothing along with home decor plus accessories. Very cleaned and organized. Sales rack had some good items for purchases. The cashier provided friendly service as we checked out. Cute store and would go back if in the area.

Its no wonder so low stars what horrible service purchased a bear break two days ago and today went…read moreon sale 30% less I was told by manager sorry they have no policy to credit or goodwill basically to bad. Will never recommend or ever shop there again.

DO NOT SHOP HERE, terrible customer service. I ordered a pair of shoes online, they never got…read moredelivered because of an error in the shipping label and they never recent only issued a store credit that wasn't even the full amount. Not worth spending your money here

I love this shop! Such a special selection curated by the owner. I got my favorite cop copine beach…read moreshorts here :) highly recommend

I love this little vintage shop. The shop is adorable, the owner is so sweet. And she carries so…read moremany beautiful vintage pieces. I wanted to buy everything in the store..

It's literally impossible to give the store anything less than five stars let me tell you when it…read morecomes to class, you get the whole school here. Mike and Krista were absolutely hilarious but extremely professional, and again, very classy. I am a big John Varvatos fragrance fan, but I was shocked at how classy and how appropriate given the weather, the clothing was this store is a place where you literally could casually hang out listen to music and lick all day long killer pictures, with tons of autographs, and I actually have sales associates that are not only pleasant, but extremely funny. I of course had to go for the trendy faded retro T-shirt with my favorite band Motley crew... If they had motley Crue toilet paper... I'd probably have bought it. However, John Varvatos has a new fragrance that comes in this beautiful blue bottle that I can't recommend enough before. Anybody asked me what the title is it known as John Varvatos XX indigo... Say no more ,smell no more ,buy lots more!

Awesome place, great customer service from the team, excellent style and quality of the clothes.read more

Malibu Lumber Yard is like a girl that used to be hot in high school, got strung out on meth after…read moregraduation, and has been sober and getting her life back together for the past few years. It still looks like a nice building, but most of the units are vacant, the common area is missing some of the nicer decorations it had in the past (e.g., fishtanks, plants, etc.), and there is hardly any foot traffic. Hopefully they bounce back and get some tenants that will breathe some new life into the place, but based on how many people left and didn't come back after the fires earlier this year and how slow the rest of the city is recovering, it could be a while before we see any real improvement here.

I give the Malibu Lumber Yard 4 stars... the 5th star I'm adding because it's beautiful, relaxing…read moreand adjacent to the Malibu Country Mart. I have never been to the Lumber Yard when it was busy or crowded, so it's a great spot to relax and chill for a bit. I like the outdoor aquariums. Very nice touch! I haven't shopped much here. Kitson always had cute, fun stuff but they are gone now. James Perse is cool and their shop is beautiful. I think many of the shops here are for women, so if you want ladies clothing with Malibu style, this would be a good spot. Café Habana. Excellent! The real reason to hit the Lumber Yard. For drinks or for a meal, I always enjoy this place.