One of the best experiences my wife and I have had. Mark &…read morePaige are the most amazing nice and fun people we have met. The hospitality is unmatched from any places we have been. Place is very clean and set up perfectly. They have accommodations for so many events or parties. The food that was prepared was all made with the best of love and skill. Would highly recommend if you are looking to visit the area you have to stay here you will not be disappointed.

I would give this place 10 stars if it was possible! Despite the proximity to the…read moreWilliamsburg/Yorktown/Jamestown area, this place really is a destination all on its own. The pictures online absolutely do NOT do it justice. Our family of 3 (2 adults and a teenager) spent EIGHT days at this B&B and the location was beyond expectation! This place is a nature lover's dream. We listened to red wing blackbirds, cardinals, and great crested flycatchers sing to us from the trees. A Momma turkey brought her line of tiny babies out to walk across the yard several days in a row. Little boxed turtles scuttled across the yard. Deer popped in and out, frolicking around the property throughout the day. We watched a bald eagle sit in the tree nearby. Fish would jump in the water, herons would dive in and kayakers and small fishing boats went floating by. The pool was beautiful and immaculately kept. We stayed in the two bedroom Roosevelt retreat. It was beautiful! Beds were incredibly comfortable and the rooms were very spacious. The shower had cascading upper showerheads and mid level jets (similar to a high end luxury spa I once visited in Arizona). There was a jetted tub, luxurious shower products, comfy robes and slippers. Rooms were made every day and we were left mints on our pillows. What we loved even more than the beautiful location was the owners themselves. Paige and Mark felt like family by the end of our stay (the kind of family you LIKE to spend time with). They were incredibly generous, thoughtful, and kind. We found ourselves lingering over breakfast with them because they were just such lovely people. They made suggestions on restaurants (including the half price fish and chips!), places to see, things to maybe avoid. Watching them in the kitchen was like having a personal chef for an amazing breakfast every single morning. Everything from eggs benedict, breakfast quesadillas to a traditional English breakfast - never the same thing twice. On our last day, Mark asked our son if he had any special requests and our son opted for a second round of Frank Sinatra's favorite breakfast sandwich (who knew - but it was AMAZING!). They even wrapped up our leftover breakfast food each day so we could snack on it later. They offered hot coffee and orange juice every morning. We also had access to coffee, tea and various tasty snacks throughout the day. I ate way too many yummy brownies and cookies, and my son inhaled Paige's banana muffins. She even made an extra batch so he could take some home on the day we left. This was Southern hospitality and high class luxury at it's finest. Everything about this place was top notch. It was actually HARD to leave because we loved Paige and Mark and their little slice of heaven so much. I cannot recommend this place enough!!

Sadly, nothing has changed from the reviews from years past. I have to start with the cons because…read morethey outweigh the pros. Cons: 1) communication: horrible. I tried to contact them too many times via every platform they have. The response was weeks after the initial contact. Once I did receive a reply, I was to receive a phone call on a particular day that didn't occur until 3-4 days after the day scheduled. 2) communication: horrible. We were told upon check in the food voucher only covered beignets and coffee; not a full breakfast as listed at the time of booking and we could order breakfast from their restaurant and have the food delivered. When I called to place the order, I was told they can't accommodate a takeout order. ( Mind you, the restaurant is across the street from the accommodations) So, I requested the beignets and coffee covered by the voucher. They had no beignets and offered croissants. I pushed back and asked to speak to management. I was placed on hold for a prolonged period of time. The manager finally picks up and reiterates their inability to provide service. Only when I expressed I would never patronize any of their businesses again, did they suddenly have beignets and could accommodate a take out order. 3) communication: horrible The restaurant opened approximately 15 minutes late on Saturday and Sunday mornings. Patrons were waiting in a line that went down the block. We received our beignets on Saturday, didn't redeem them for Sunday as we had an affair to attend and the tardiness of the restaurant opening didn't allow us time to get food and make our affair on time. We tried to redeem it on Monday and the restaurant was closed. No notification was given. Customers were coming to eat only to find it closed. So, we paid for 3 days and only received one( with a fight I must add). I contacted Crystal who was to call me back in 5 minutes. That call never came. It's been 2 weeks today. Still waiting. 4) Linen: The linen is stained, mismatched, old and needs to be replaced. We had a towel that had some sort of black tar like substance on it. The sheets are paper thin and not of hood quality. Pros: 1) Location: The suites are located on a block with lots of restaurants and shops. Free street parking and a lot are readily available. 2) Decor: The suite was beautifully decorated. Darkening drapes provide excellent coverage. 3) Size: The suite is 2 bedrooms with a dining and sitting area. Lots of windows provide sunlight in all rooms. 4) Temperature: The suite has ceiling fans in both bedrooms and the sitting room as well as individually controlled air conditioners. Pro and con: Crystal Pro: Once I received a call from Crystal, she was efficient in ensuring we received breakfast on Saturday morning, offered to get us reservations for Sunday morning( not needed, we just wanted to redeem the voucher and figured we could do that on our own. That didn't work), getting new towels and she left a nice snack basket for us. Con: She never called me back regarding the closing of the restaurant on Monday nor was any type of compensation offered. Overall, I would NOT recommend staying at Panache Place if you expect to get anything other than nice accommodations and free parking. Top tier service is not on their menu.

I would give them 0 stars if I could. I was given a gift certificate over a year ago. I have made…read moremultiple attempts to book an appointment to use when I am visiting the Hampton Roads area. There are never any appointments available for any dates I need and I have tried several times in the past year. Over the past year I have called several times and left my number asking for someone to call back to ask about booking and transferring the certificate. Since we are in the area I decided to stop by since the website shows they open at 10 am. Only to get there and no one is there. I saw a sign on the door for packages to be dropped off at the restaurant Mango Mangeaux so I decided to stop but there. The hostess called the individuals who work at the spa. No appointments available yet again and the original value of the $150 certificate is now $120 because apparently each month after a year it decreases by $10. I asked if I can transfer the remaining value of the certificate to a relative or friend only to be told no because my name is on it. I asked even though I don't live in the area and don't know when I will be back and even though I could just transfer it to someone we know in the area so someone can get a service even if it's not me. I was told they don't know what to tell me. I was then provided with the 800 number in the restaurant window that sent me to an answering service yet again! One which I will likely not get any response from as I haven't in a little over a year. I asked who manages the nail spa, I was told the ownership partners/ staff no names provided of couse. If they are under staffed the least they could do is be more flexible and accommodating when necessary. We have supported their other businesses before so I am definitely disappointed by the lack of customer service as far as returning my calls or providing me with any assistance. Apparently they are in the business of getting paid and not providing a service and are ok with it.

Attended the Christmas High Tea. First it wasn't a "tea"---it was a luncheon with lukewarm water in…read morea teapot to make a cup of tea with and the waitstaff were overwhelmed.

We stayed at the Boxwood maybe 10 years ago. Beautiful place . Apparently since then it has changed…read morehands more than once . We needed a place to stay near Norfolk this year to meet with a medical professional and thought of the Boxwood first . I explained my situation with the owner and she was gracious enough to allow us to stay a couple days . Lydia , the caretaker, was knowledgeable, very friendly and took great care of us . Unfortunately the property has fallen into somewhat disrepair thro the past owners but you can still see the old charm . The new owners appear to have plans to bring it back to its southern charm and are in the process of renovating it now along with a new large addition that they're working on now . Give em a little time and it could come back to glory . I'll need a place down there next year and I'll check her out first . Mike B , 3/20/2024

We are Diamond members with Hilton. I checked in the night before we arrived and selected the…read moreroom. When we arrived, our room was unavailable because the people did not leave. When I have tried to extend at other Hilton locations, I was not allowed to stay in the room unless it was available. So apparently this rule is not applied equally. They did get us a room on my requested floor after speaking with the manager and we had to wait for it to be cleaned. That night we went to the bar for a beverage. The bartender was most unpleasant with a frown on her face the whole time. My old-fashioned was subpar. The next morning when we got up and was going to fix coffee in the room. We discovered there was only tea and hot chocolate for the Keurig maker in the room. One of the lightbulbs was out in the shower. The ironing board was old would fall down if someone was not holding it. When we checked in, we requested a late checkout time yet at 11 o'clock on the day of checkout we had a housekeeping person knock on the door and we had to tell them we had a late checkout.

Check-in experience was a nightmare. Came around 4:15 pm and saw a long line. Got to the front desk…read moreand was told to wait b/c my room was not ready. Did not get my room until an hour and a half later. Saw many others who were still waiting for their rooms despite arriving after 4pm. The hotel needs to do a much better job in getting the rooms ready for their guests. Some of us drive from long distances and want a place to rest as soon as possible.

I was in town for a basketball tournament with my son and I made the decision to stay at a less…read moreexpensive hotel as a way of saving money. This was a huge mistake. While the hotel was close to the venue and parking was free and there was always a spot available when we pulled in, the hotel was subpar to say the least. The room was not very clean, we didn't dare walk on the floor in our bare feet, the bathroom was not clean and there were various stains on the blankets and floors. I will say that every member of staff I came in contact with was very friendly and helpful but even that was nowhere near enough for me to ever consider staying at the Country Inn & Suites again.

I was comfortable staying here on my solo trip because of the location and my own safety devices in…read morethe room. It was a quiet stay in a spacious room. The latch that went over the little knob on the door was missing. The room was a little dated. The carpet had what seemed to be fresh fruit punch stains. I deduced that as there was still sticky residue on the nightstand between the beds. The desk and top of the microwave also had sticky residue as well. There were loose tiles in the bathroom floor in front of the tub/toilet which I could hear shifting as I entered and exited the shower or actually used the facilities. The sheets and pillow cases were clean with no stains or visible bugs. I prefer more firm beds which this bed was and it was very uncomfortable for me. Check in was pretty quick.

This place is nice. The staff were all exceptionally friendly and welcoming. The breakfast is a…read morenice touch and well stocked. The free evening dinners (Wed and Thursday) were also a nice touch. The room we had was pretty small, but it worked. We found some of the room details cheap. The couches were lacking in padding. The detail work around the kitchen backsplash was falling off the wall, (or already did) and in some places just shoddy work. The kitchen was stocked nicely with bowls and such. The hot water in the shower takes a LONG time to show up. Be patient. The pool was nice, although the roof window was stuck open for the last few weeks, so be prepared for a chilly experience if its cold outside. I would go back. Nice location. Pretty decent value. The kind staff, free breakfast, and evening dinners outweigh any negatives we noted.

Great hotel, great deal, and located close to the outlets and tourist spots…read more This is the first hotel I've been to that had DIRECTV in the room. This really made me feel like I was right at home!! I didn't have to turn to some paper to find the channel that I wanted. Late night TV watching was easy! The room had all the amenities and an excellent breakfast!!! I'd stay here again in the future!

We were only here for a quick overnight stay but observed numerous things that let us know this…read moreparticular Courtyard is not staffed or managed well. When we got to our room, the floor just inside the door was sticky. It apparently hasn't been mopped in forever. We used a washcloth to clean the sticky area. It was disgusting. Exhaust vent in our bathroom didn't work. We stayed in a room on the side facing the chicken finger fast food restaurant. There was a very bright light on a pole (looked to be on the hotel's property) that was shining right into the windows. Why wouldn't they install one with baffles to cast the light only down towards the ground? The blackout shades didn't cover the window 100% so we had light shining in all night. The public bathroom on the first floor was out of paper towels. I pointed that out the night we checked in. I visited the same bathroom in the morning after breakfast and still no paper towers. I mentioned it again and the 2 ladies working seemed indifferent. :/ The place is a little run down.

Absolutely the worst--and most unprofessional--hotel experience I have ever had at any Marriott…read moreproperty. Avoid this Courtyard at all costs.

This place is disgusting, and beyond filthy. the ground outside is cleaner than the floor in our…read moreroom. we could not take our shoes off because it's so dirty we didn't want to walk around even in socks. there were air fresheners from a local car wash hanging in the bathroom and from furniture. We booked a suite, but wouldn't touch the coffee maker or anything else because they were so dirty and gross. Stay away from this place!

my mother was staying here and i can honestly say it was the most disgusting hotel i have ever…read morewalked into , the rooms werent clean and not to mention mold on the lamp shades and who else knows where , they refused a refund after we noticed this disgusting mess , the elevator doesnt work properly you have to call for them to send up the elevator? that seems as though it goes against protocol anyways . also my 6 year old autistic sister picked up a baggy (had substances in it) from the hallway . i think this place is absolutely not worth the money or stay .

This was the NASTIEST hotel I've ever stepped foot in...and we stayed in a days inn during high…read moreschool beach week! Mattresses didn't have protective covers and there was excessive obvious staining. Floors were filthy, towels were dirty, bugs, etc. I moved our staff at 10:30 at night to a different hotel because I refused to sleep in the bed. Pics are a compilation of our 4 different rooms.

The courtyard was the only nice part of this hotel. The ice machines didn't work. The carpet on the…read morefirst floor was dirty, torn, buckled and spelled sour. The tv was in an awkward position in the room as well as the toilet behind the door which was weird. The room had a nice balcony facing the courtyard yard but house keeping does clean it between occupants so all the leaves dropping on it are constantly tracked into the room. The sofa felt like sitting on a brick. The coffee was tasted horrible and the room didn't have a microwave. There was no microwave in the hotel at all. Finally there was four different taxes levied on both days: State sales tax $10.74, City Occupancy Tax $14.32, Sales Tax Other Room Tax $2.00 and Transient Occ Tax $1.79 added to the room charge of $179.00. Wow! You have to pay occupancy taxes for a building built to occupancy people! The system is messed up! Update: The hotel charged my credit card $20 a day for their canteen without telling me it also was not put the receipt. When I call customer service she said the amount would be credited back in 3-5 days. I told her that fee was not disclosed to me verbally or in writing and I considered it unauthorized and unacceptable. I'm making a complaint to corporate Marriott. Marriott hotels are not recommended!