WORSE CUSTOMER SERVICE I EVER HAD. Two weeks ago I went to magic cuts to get my 2 year old daughter haircut. I waited this long to post this review because I decided to cool off before writing it since I was VERY UPSET when I left the store that day.
I HAVE NEVER EXPERIENCE SUCH A BAD CUSTOMER SERVICE IN MY LIFE. Our hair dresses that day was FERNANDO. The first time I put my daughter on the chair she was a bit fuzzy was not crying just been a little bit fuzzy which is expected for a little kid getting their haircut. Instantly Fernando reacted very rude and told me that he was not going to cut her hair he did not even gave her 2 minutes to calm down he just reacted right away. If you are going to cut kids hair you have to be a little more patience, at least give them couple minutes. I told him to give me a second just to put some cartoon on my cellphone so she can watch it while he cuts her hair that usually works with her. He said okay, after I insisted, but you can tell by his face and the way he talked to us that he was very annoyed by this. He was treating us like he was doing us a favor or something not like he was providing a service to us that we are paying for. I put on the cartoons and my daughter calmed down. He proceed to put on the cape they usually put around you when they cut your hair and she fuzzed a little but again did not cry yet just a bit fussy and he took it off right away and told me very rude to leave that he was not going to cut her hair, that she did not want him to cut it. I told him that it was normal that kids cry and they are fuzzy sometimes that he just had to be a little more patience and give her couple minute to chill. He told me that was not true, that not all kids cry and that he was not gonna wait around for hours for her to be ready to get a haircut! He was so rude I was in shock. I asked for the manager and he said he was not there and I also ask for another hairdresser to do her hair and he said he was the only one there. If he did not feel comfortable cutting kids hair then don't take an appointment with a little kid, when I made the appointment I told them how old she was. Also, if he was just afraid that she was going to move too much and ruined the haircut and he was not confident or confortable cutting her hair he could have told me nicely; be nice about it, he did not had to be so rude. Before I left I told him I was shock by how rude he was to us and the lack of customer service and his answer was "Whatever". My mom, my husband, my daughter and I were frequently customers of this shop, but after this horrible experience we will not be going back there and I advise you not to take your kids there for a haircut or avoid making appointments with Fernando. read more