Absolutely so happy with my experience at Eclipps. Love the atmosphere and the people that work there. Kym is absolutely amazing, I would recommend her to anyone as she is so caring and goes above and beyond to make sure you have the best experience. I came in 2 years ago as my previous hairstylist damaged my hair so badly which caused my hair to start falling out, She has made my hair so healthy and has given me my confidence back! Thanks Melissa read more

Yesterday I was feeling shaggy! Really shaggy! Poofy too! So I decided I wanted a hair cut and knew that my go to place wasn't going to work for me today. I went online and remembered that I hadn't tried out Eclipps before. In years past it had always come across as pretentious to me, so it's never occured to me to go there but I changed my mind. I went online and checked out their services and cost and found me a $5 off coupon for new clients. When I called earlier in the day they had an available styist for that time. I am not sure who took the call but they weren't overly friendly on the phone at first but seemed to get nicer as the call went on, not that it went on for a long time. (This is why I only gave them 4 stars and not 5). When I got there I felt welcomed. As soon as I walked in someone greated me and since I was early, made sure that I didn't mind waiting, which of course I didn't. The salon has a nice set up. The product is easy to see and well set up. The waiting area is quaint with a little red leather, retro feel. I liked it. Then there is the Penelope. She is the gorgeous Boston Terrier that is one of the stylists. I got a greeting from her as well. So needless to say, the wait was fun. When my waiting was over, this cheery young lady came over and introduced herself as Christa and that she would be the one doing my hair. What I really liked is that she asked what I wanted AND she reiterated everything I said to make sure we were on the same page. As she was doing my haircut she would explain all the product she was using, including the shampoo and conditioner etc. She didn't put in a lot of product but what I liked was she explained what it was and what it did for my hair. When she was done I was the happiest girl on the block, or at least the hair salon, and felt a hell of a lot lighter after Christa took out the poof!! I will be back to see Christa! I had an easy time talking with her while she cut and styled my mop and she did a fantabulous job! PS the reason I wasn't offered a beverage was that I had my to go mug filled with London Fog from Starbucks down the street lol. read more

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A mocha with my haircut? My goodness... Yes, please! These ladies are speaking my language here ;) They had no problem fitting me in for a last minute appointment and upon arrival even offered me a latte or mocha. Pamela was my hairdresser for the afternoon and all I really needed was a quick touch up/clean up of my ends and a little extra for my bangs. She was quick, efficient, and pleasant and my hair felt instantly lighter and lovely when she was done! No nonsense, no pressure, just honest, clean, good work. Just what I like :) Thanks ladies! Now that I know how easy it can be to be happy about my hair I'll be back for more! read more

Eclipps Hair Cafe - A light clean-up for my long hair made such a difference! - Hair Salons Near Me - New Westminster, British Columbia

It only seems fair to write an update. As a result of Catherine's review, I popped in a few months back to meet Lisa. A seasoned pro at hair, she took my otherwise soccer-mommy cut and brought it some style. She listened to me in terms of my beauty routine (as easy as possible, please) and cut into my hair so well that I barely had anything to do with it. Finger styling at its best! Then I went and saw Jason. He too gave me a fantastic cut. I'm now a flip flopper between the two of them. I'd like to get in for some color, some day soon, but they are so busy it's hard to get the time (other than during the day when, sadly, I have a job!). I'm a loyal clippser at this point. You should be too. UPDATE: Just got back from my haircut... as usual, Lisa made me very, very happy and DH didn't hate his, which is basically a first. read more

I'm so sad. I really wanted to love this place because it's close to home. Andrea is a lovely person as well. I enjoyed our conversation. Unfortunately my haircut is terrible. Shouldn't I have learned this lesson already? I should never have ventured away from my regular Asian salons. I wish she hadn't blown it out because I would have noticed sooner. Now after washing and drying it myself I am dismayed to find it so uneven. Yes my straight Asian hair shows a bad cut very very clearly. I wish I could ask for some of my money back because I now need to go somewhere else to fix it. read more

If i could give no stars i would.. Stylist was very much uninterested in giving me the cut i was hoping for... Either she didn't know how or didn't care that it looked nothing like it in the end wouldn't participate in trying to fix it. For me even though i had a picture to show her. Then charged me nearly 17 dollars more then what a cut without wash is on their price list... Super annoyed i didn't have more energy to be more assertive with her and now super pissed off that i now have to wear this hair until it grows out.. Thanks so much for adding to my already low mood my own fault for going to a mall for a cut..ugh this is enough bad hair for all of us save yourselves read more

Had my first visit just yesterday to Eclipps and could not be happier with the results! Pamela is a lovely young lady with a very pleasant chair side manner, very knowledgeable and masters her craft on point 110%. In just one visit, Pamela managed to fix all of my issues from several previous bad haircuts done elsewhere. The cut she gave me is so sharp and clean it truly is the best haircut I've received in over 5 years! The full head colour she gave me is perfect, a nice rich dark brown that covers my greys very nicely, and she took extra care to avoid any colour stains to my skin around my hairline. The salon itself is very nicely renovated, bright and spacious, and very relaxing. Thank you Eclipps and a very big THANK YOU to Pamela for getting my hair back on track! You now have a new and very happy regular client. See you at my next appointment! read more

When I went here, there was no Yelp but my experience was pretty bad. Making an appointment on the phone was annoying because who I spoke to was really irritated and snappy. I asked for more info about how it's done but I was not able to get much details because all she told me is to "Just come down and you'll see". I had medium length naturally straight hair and I brought a picture of soft & gentle waves. The stylist was new and she kept asking questions to the other stylist for how it's done. I was getting worried because she only glanced at the picture and never asked me any questions. I tried to talk but she kept interrupting to tell me that she knows what I was going to say already. So what I got was super strong curly hair that exploded on my head. She was very proud of it and told me that I look fantastic in it. I looked at the picture and my hair in the mirror, then said "This doesn't look anything like this". She took that as a challenge somehow and "Oh really? Well let me just ask the other stylist!" then brought few other stylists. They all said it was great and looks EXACTLY like the picture. But I was a push over then...so I said nothing and went to pay, which was about $80 then. I was really upset so I went to the drug store right away and bought myself straightner iron and perm. I hated it so much and glad I was able to fix it quickly. This was years ago so probably things are different now. I am currently looking for a good hair salon to do that soft & gentle waves again and I don't think I will visit here anytime soon. read more

I was recommended Eclipps by a family member and was a little hesitant due to me trying a new stylist. I showed Kym a picture of a hair style (highlights) i really likes and she went above and beyond to make it happen. I've had bad experiences at other places where my highlights never turned out the way I hoped it for, but with Kym, she did an amazing job! I felt super comfortable with her, she was precessional and super sweet. thank you so much Kym, I defiantly will be going back to her! read more

I was skeptical about coming here, but was pleasantly surprised! I called in at around 10:30am to book an appointment, and they were able to squeeze me in at 1pm with Jason. This place is very reasonably priced. My hair cut was less than $40 after tax (but before tip), which is at least $20 less than I'm used to paying. I thought Jason was very attentive, and made sure I was happy with what he was doing throughout the cut. I'll definitely be back again! read more

I have never before complained about service at any particular business in my entire life, or made a review on Yelp before. Further, I have been going to Eclipps as a loyal customer for over 10 years, since I was 16 years old. I will never go again after my most recent experience, the likes of which I have never had at any other business before. The service at Eclipps was so awful that I decided to make an account just so that other people will know what they are getting into at this ludicrous place, and avoid going through what I did. First, I called a few days in advance to ask them to schedule an appointment during the week at 5:30, as this was the only convenient time I could make the appointment during the week. On the day of my appointment, I got a call at work, demanding that I wait 30 minutes and change my appointment to 6:00. I was not asked or given a choice. I was told that I would have to change an appointment I had made days in advance on the day of the appointment. This forced, last minute change in time was hugely inconvenient and disruptive to me. I was about 7-8 minutes late for my appointment because of the time change, which was caused by a scheduling error on their part. Because I was 7-8 minutes late, the hair dresser refused to cut my hair. This decision was outrageous, in light of the following: a) I had to wait 30 minutes due to their last minute change of time from 5:30 to 6:30. Although I was expected to wait 30 minutes for them because of their scheduling error, they could not wait 7-8 minutes for me; b) their last minute change of time from 5:30 to 6:00 was highly inconvenient. I took the trouble of calling days in advance to ensure I could get an appointment at 5:30. This change caused me to be late; c) I know from experience that their own hair dressers are often around 5-10 minutes behind schedule. Yet, they are hypocritical enough to impose a stricter schedule on customers than they do upon themselves; d) nobody bothered to call me to tell me my appointment would be cancelled if I was so much as 7-8 minutes late. They had my cell phone number and could have easily done this. Their failure to do so caused me to commute all the way there for my appointment for no reason. The girl whom I was supposed to be seeing claimed nobody could have even called me to spare me the commute because they "have no receptionist". Sorry, but last time I checked, all serious businesses have receptionists. I know doctors and lawyers (whose time is worth 200-300 dollars an hour) who will still accept clients if they are under 10 minutes late. In fact, it happens all the time. The idea that a hair dressing salon can reject clients on this basis is beyond ridiculous, especially if the client has taken time to commute for the appointment. read more

I was nervous to get my hair done after having a bad experience at a different salon in New West a few months prior, but I was in desperate need to get a hair cut. I called in on a Tuesday and they were able to get me in the next day (bonus) I told the lady on the phone I had never been there so she set me up with Maria. When I went in I was offered a mocha or latte. I was then greeted by Maria, she seemed kind of shy and quiet (or maybe I got her on a bad day) but she listened to what I had to say and cut my hair perfectly! I have super curly hair, but when I get it cut I prefer to have it straight and dry (easier to see the layers and easier for me to explain how I want it cut.) It had such a nice shape to it, even my boyfriend said it looked super nice and that he noticed. I will be going back to Maria again :) read more

Don't dare be ten minutes late or they will cancel your appointment ??? Very strange business practices considering it was during rush hour and I'd never been to that location since they also don't have free parking it took me an extra few mins to walk from the mall , the people did seem very nice however and the salon looked clean and professional however no buffer for extenuating circumstances is a bit much , I recommend spending your hard earned money elsewhere read more

They were so good with my daughter who had her virgin hair dyed. The process was very slow and long. But she has been beeping ever since great colour and it's holding great and it's been about a month still vibrant teal read more

I called in on a Sunday morning looking for a men's cut and wash for later in the day, lucky me they were able to squeeze me in for a 2:45 appointment with Bryan. No sweat second time I would be seeing him and was satisfied with the last cut he gave me. Arrived on time and was greeted by Bryan and brought to his chair. I explained to him that I was satisfied with the cut last time but wanted to go a little shorter on the top. I asked if he remembered the cut and he says, "I cut hundreds of people's hair. How am I suppose to remember what I did with you.". This is where things went SOUTH fast. His first comment out of his mouth after telling him that I wanted my hair parted on the top (both sides) was "Wow, you are really making me work"...I told him that if I wanted a $10 barbershop buzz cut like his I would go to a barber shop. I paid $31.50 plus $8.50 tip for a men's cut and no wash before or after my cut. Worst experience in a salon in my 30 years of life. Bryan was very confrontational and not willing to go the extra mile to make my experience at the very least satisfactory. I understand that we all have bad days but when I called back on Thursday to ask if he could fix up a section of hair that he missed cutting he said "can you be here in 15 minutes?" sure made it there in time. I thought that his attitude would be better and would be willing to fix his mistake. When I pointed out the section that was not cut, he went back on the defensive and started blaming me. Saying that we did a totally different hair cut the first time...how in 3 days he can remember my original cut? when 3 days earlier he says that he cuts 100's of peoples hair. The section he missed was over 1/2 inch longer and he is telling me that he can't even notice it and he thinks the haircut looks great. For anyone that is conscious about their hair I WOULD NOT TRUST BRYAN to come near you with a ten foot pole, especially if you are looking for a new hairstylist. His attitude is poor, his listening skills are non-existent, he is very hostile, and honestly it's like he has given up on a profession that maybe once he was very excited about. Try anyone else but BRYAN at Eclipps. But me personally I'm done with the place BRYAN can have my $40.00 and get his own next four haircuts on me at a barbershop. read more

I really wish I could be as positive about my visit to this salon as other reviews seem to be. Let me quickly summarize my background story so that you get the whole picture: i have been in customer service field for over 10 years. I have been and seen a lot during my "service years". Presently as a territory manager of international sales I definitely get a fair share of lovely and difficult clients. Its hard to communicate over internet and understand exactly what they want or need. But when I feel frustrated, I do my best to make things right. Today I was excited to visit this salon after seeing so many great reviews. I went inside, got offered a coffee and sat down to wait for my turn. Trisha welcomed me to her seat and I started describing what I would like to do with my straight, waist length hair. I pointed out that it would be nice to get all the dead ends chopped off, perhaps 2-3 inches is ideal for me. Trisha suggested that I cut 5 inches which would significantly cut my length and make it chest-length. At some point she grew impatient and even though I tried to make a warm conversation, she started verbally telling me she was impatient with what I wanted. Her words were " i am trying to understand what you want" and "i am afraid of cutting your hair because you might freak out". Long story short, she told me to "go home and think about it" because she was uncomfortable cutting even an inch. She said that I was all over the place. She did not try to schedule an appointment with me. Just let me awkwardly walk out the door. Moral of this sad story - i have never been denied service. I have been nothing but polite the entire time. Maybe Trisha is an excellent stylist but definitely needs to develop her customer service skills. I should not be walking out of the door feeling shitty and embarrassed. Really, really wish the whole thing did not happen. I will never be back. Just my two cents. Sorry for length. read more

Been getting haircuts from here for a few years tried out a few stylist they are all great. Although Pamela is my go to!

New to the area, I saw all the positive reviews on Yelp and decided to give this place a try. I really ought to have read the "not currently recommended reviews" down on the bottom of the page! The salon is really clean. Decor is quite basic but on the modern side. Upon entering I was greeted by my stylist, and she was really friendly. I was offered a drink which was nice. They even lent me $1 to put in the metered parking - I didn't realize I couldn't do pay by phone since I was new to the neighborhood. But my experience went downhill from there :( I explained to her what kind of cut I wanted and she seemed to understand. I had really long hair and wanted to trim about a couple of inches and add back some layers. I should mention I have asian hair - so thick & coarser hair. I had my misgivings and as it turns out, I don't think my stylist really knows how to to cut asian hair :( I ended up with a cut is quite blunt, lacking layers, even though she did texturize it. She finished off with what I thought was a basic blowdry. Anyways, it was not the best cut I've had but I almost half-expected it when trying a new salon. I've had similar cuts at the cheapo chain salons. It's not a terrible cut, but just the value wasn't there when I could get the same cut for half the price elsewhere. What made me review this place at one star was my experience when paying. The red-headed stylist at the front desk at the time must be having a really bad day! She didn't smile, and overcharged me! When I brought that up that it was on the appointment book that I only booked a cut and not a cut & style, she just ignored me, and continued processing the transaction. It was only over $5 so I just let it go, wanting to just get out of there! Needless to say, I won't be going back after that. Overall, the value really isn't there for this salon but maybe it's a matter of limited choices in the area. I used to get my hair cut at various downtown Japanese owned salons at the same price, and with much much better results. And much better service at the cash register!! Like I mentioned, I think I'll be going to those chain hair salons to get the same cut at a lower price until I find a new stylist in my new neighborhood. read more

Had a morning appointment and waited half an hour without an acknowledgment of the fact they were already running behind. If they had told me that when I showed up I would have been more forgiving. I understand you can be running behind at the end of the day, but an hour after the shop opens??? read more

The haircut was great, but unfortunately on the seats near the sinks there was powdered bleach that I was not aware of, so when the hair dresser sat me down there I got powdered bleach all over my pants that I'd bought just the day before. It turned the haircut into the most expensive haircut I've ever had. I called regarding the issue afterwards and was told that a manager would be calling me back the next business day, but I have yet to hear back from them. It could have been a really good experience, and I was keen on becoming a regular here with my friends as they're quite good with hair, but this experience has really soured things and I don't think I'll be back. read more

First time here. Had a very nice hair dresser named Tricia. Such a nice girl. I asked for ombre, which correct me if I am wrong, is going from dark to light to lighter. Is that not like the definition? Or no? Because afterwards I had two employees argue with me that it is grown out highlights..... um no. So I ended up with a blunt nasty line midway thru my hair and the ends were ashy as sh*t. I also had my roots done with what should be my natural colour of light brown, sadly it is redish and looks stupid and cheap. The cost at the end was insanity, $250 for some foils on the ends and some brown roots plus a trim? wtf... I emailed them and said I am fixing this crap at home because I just dont look like a girl who spent $250 on their hair and I dont want to come back in. My friends thought it looked like crap as well so it wasnt just me being picky. And these are friends who you would think would lie to you and be like "oh it's fine" hahah great... Tricia called me was extremely apologetic and set me up with Natasha. Even though it made me nervous and anxious to be in this awkward situation I went in to get it fixed, only for her to say it was fine! Am I blind?!?! I finally was like "ok well I dont know what to say..." and got ready to get out of the chair and bail. She looked thru and found a couple bits that she thought were messed up. 2 more hrs later now I have a F*CKING orange strip in the front of my head. How on earth could getting a light brown hair into a nice blonde be difficult?!?! I do it at home with a $10 ombre kit. So yeah she had a head full of nasty orange curly hair so maybe she thinks it looks good? She describes my ends as beige, why the EFF would I want beige hair????And this isnt golden brown it is RED and brown. wtffff dude. F*ck this sh*t. Never returning. Very nice customer service and people despite arguing with me WHAT ombre is. Check you FB page idiots you even have a pic of it. I just fix it and no more orange nastiness for me. 5 hours and over $280 inclu tips later.... FML. read more

If I could give this place a 0 I would. I'm not someone who only came here once and had a bad experience... I came three times. I wanted to give it a second chance. First things first.... I made an appointment for a root touch up, simple black color.. Never been to the salon before which I stated on the phone. Sat in the chair and she goes to the back and whips up color without even asking me anything.. Zero questions. As she's putting the color on I asked her if it was 1N (the darkest black you can get) she looked at me in fear, nodded and said yup.... Terrible lying face. I knew it wasn't BEVWUSE I could still see my roots as the hair was wet after the color took time to process. I then stated I wasn't happy and would be coming back the next day for it to be fixed..... (Light brown color was mixed up, when clearly my hair color was pitch black). Came back again after a few months. Decided I wanted to go blonde. Of course I knew it would have to be a slow process which I was willing to accept. Started off with highlights. The bleech she put on my head literally started smoking. Keep in mind I have never ever used box dye or hair henna... Smoking to the point where my scalp was physically burning.... She washed my hair out and the color was horrible... But I knew it was gonna be a process and I would have to deal with the awkward stage of going from black to blonde. Which by the way, no apology was made for this.... I was even charged $200 for this. Decided to give this place another try...... Because I'm that kind of a person... Came back 2 months later, this time was told I needed to sign a contract due to what happened to my hair last time. Read the entire contract which stated stuff to do with breakage and hair loss... Fine acceptable im bleaching my hair I understand... When all was said and done in the end, my hair was bright yellow on the top of my head and I had ZERO color through the bottom and ends of my hair. PAID ANOTHER $200 Walked out of the salon, got in the car and cried BEVWUSE it looked that terrible. At this point there was no reason to say anything about not liking it because clearly these people don't know what their doing. Called the next 3 days later saying how my hair looked like crap and I wasn't happy, due to the fact that everybody told me I was too nice and an idiot for not saying anything to the salon. They told me too bad, we don't care you signed a waiver. NO WHERE ON THAT WAIVER DOES IT SAY ANYTHING ABOUT YOUR HAIR LOOKING LIKE SHIT. Why would you ever want someone to walk around with hair the way you let me walk out of there. I'm a walking disaster, great advertisement for you guys when people say hey your hair looks really shitty, where did you get it done. All in all. Very very very unprofessional and very very basic hair skills. Clearly not trained. read more

I went to Eclipps on Saturday to get a cut and blow out before my husbands xmas party. So happy and relieved to find a hip salon in New Westminster. I'm the girl who was still driving downtown so I didn't have to go to an 'old lady' salon (sorry to the older set who are reading this). All the stylists looked great, the salon was nice, but I am never a fan of those old halogen box lights (to the owner if you read this - invest the money and replace those - they are a turn off). No one looks good in them! But I got an awesome cut by a lovely stylist who really listened to my wants and then took the scissors to give me an much needed update to my long locks. And the price was INCREDIBLE! I will go back because of that reason alone! My mocha wasn't the best but a nice treat nonetheless. read more

Got an appointment at the last minute and the fella on the phone was super friendly. Nice little plus to get offered a fancy coffee! Got a reddish colour done that I got complimented on the very next day. Also got a well priced cut. The stylist was competent and quick. Im pleasantly surprised a salon like this exists in New West and very close to my home. And it's not yaletown prices! Definitely will be back. read more

PLEASE NOTE: This review will be filtered just like all my other reviews in Yelp...Why? Because YELP is a fraud, that's why! Friendly, knowledgeable staff! When you walk through the door you are greeted promptly and asked if you'd like a water or a coffee (mocha or latte). I have seen both Tasha and Tanisha and have been impressed with their skills with both cuts and colors. Both ladies are also extremely bright and friendly! When I have watched the other stylists doing their thing they all seem well trained and eager to please their clients. I can definitely recommend this place for it's level of service and reasonable rates! read more

I've had my hair cut and coloured here numerous times over the years, including coming here to get some botched jobs at other salons fixed. The stylists are friendly and fun and I've always liked the atmosphere and the fact that they support local artists by hanging art on the walls. One complaint (which is consistent of many salons) is the difference in women's and men's hair cut rates. I get charged $36 for a cut there, but my hair is 3 inches long. A man with longer and thicker hair than me (harder to manage) is charged $28. Seems kinda weird to me. They do give impeccable cuts, and you can trust them with short hair, so it's hard to pass up anyway. I wanted a Rihanna style shaved-sides pixie a while ago, and they gave me EXACTLY what I wanted. It looked awesome. I paid a fair bit once (regular long haired cost) to have my hair highlighted when it was 4 or 5 inches long a few years ago. The stylist at the time used a weaker bleach knowing it wouldn't do the job. So I had to come in to have it fixed the next day when I was unsatisfied with my orangey hair that wasn't toned properly. It turned out beautifully in the end (they know HOW to do foils properly which you would think would be universal knowledge with stylists but it's not) but I didn't like having to go in twice or feeling like I had to gripe about my colour to have it fixed. That said they re-did my highlights for free when I came back. All in all, they're a good salon and I like them but I feel like sometimes it's a bit of a toss up as to which stylist you get and I've had better experiences with cut than colour there. read more

I am kinda regretting the nice comment I had posted, it's becoming so difficult to make an appointment with Chie. Every time I call, the appointment will only be available after 3 days! I simply can't be sure if I will be here. Sure I am a fan of this place, but after trying to book an appointment for 3 times in a row and being told won't be available for 3 days, it just becomes impossible to keep being a fan. read more

Came 10 minutes late. Made to feel rushed. After 10 minutes in the chair, the guy cutting my hair complains because I want it shorter and why didn't I tell home to use a 'number 4'? Like I'm supposed to know. I apologize and ask him if it's ok if he has time. Then he complains that it's "too late now". Trims it again (2 minutes), takes off the bib, and walks away.... Nice customer service. Sorry my 18 minute haircut for $35 was so difficult for you. Plenty of other salons in new west that undoubtedly will appreciate me as a customer. I'll vote with my feet and my word of mouth. read more

Too pricey and I am very unhappy with the results of the haircut. I asked for a simple haircut and the hairdresser simply ignored my instructions. Also it took way too long to cut my hair ( maybe so it could justify the high price ?) as well as started styling the hair when the haircut was not even done ( maybe so that blow dry price could be included without my acknowledgement ) ? Honestly the haircut done could be done in less than 30 minutes compared to one hour that the hairdresser took. Will NOT go back again for sure. read more

Unprofessional and worst Salon ever!! After reading so many good reviews, I went there. My hair stylist was Trisha the worst stylist ever. She might be asking her friends to write all those good review about her. I don't think she know what she is doing (I did my research before i made this big statement). I had consultation appointment with Trisha before the actual appointment for Hair color and Trisha was very confident that she can achieve the color that we discussed. On the appointment day (July 25,2015), Trisha put bleach on my hair and after 10 minutes, I had hair meltdown and smoke start coming from my hairs. AS I mentioned above that I did 2 weeks of my research before putting my comment here. Now let me explain why I had hair meltdown, this happens when an unprofessional and uneducated stylist like Trisha doesn't analyze client hair's absorbency, texture and elasticity prior to the bleach. Trisha is so lazy that she didn't even do a strand test to determine the bleach volume and processing time required for my hair type. Trisha used very high volume bleach on my hair due to that my hair were on fire and my hairs went blond from black less than in 10 minutes. Moreover, Trisha didn't even bother monitoring my hair and she left me alone after applying bleach. She went in the back room to relax and the other stylist didn't even bother to ask. When my hair start getting hot and uncomfortable than I asked the girl sitting on the front desk to call Trisha. Trisha blamed me for all this to save her ass on that day and Trisha said I hide something about my hair. I told her everything when I came for consultation appointment, what product I use because I think it's very important for them to know. I had no clue why did it happen that day, so I did some search and I found that it happened because of Trisha's careless behavior toward her job. This was my experience. I would never go there and would not recommend to anyone. I don't know who is saying good things about them, probably their friends and family. It's better to stay away from salon like this where owner hires unprofessional stylist to save money. I never reviewed/ commented on anything in my life, this is the first time I ever did because I don't want anyone to suffer like me. I had long beautiful hair and now left with gooey and easily break damaged hair due to Trisha's neglect. read more

I've been going to Eclipps off and on for the last 11 years and I've seen it decline steadily. I started going because several friends recommended a great stylist, Michelle, who left years ago . The decor was fun and they provided a nice variety of beverages. The price was reasonable for what they offered. Now, every time I go there, the place is a daycare to one or more accessory dogs, the kind only its mommy could love. They bark, and clatter back and forth on the wood floor, fight over food and come dangerously close to my favourite leather handbag. While this goes on, my stylist mutters absent mindedly, saying things like "i love you" and somehow, I know its not meant for me.... The stylists that I've tried recently do an ok job, but don't get the colour the same twice in a row. They occasionally burn my scalp with the dryer, get water down the back of my shirt, and take 2 hours just for a colour and blow dry. I've been sitting in the chair for as long as 2 hrs and 45 minutes for a colour and cut for medium length hair. This seems a bit long to me. The salon interior is looking shabby and dated. And for all this, with tax and tip, i am paying over $120 per visit. To my mind for the turn over in stylists, the dog salon atmosphere, and the ok job on my hair, its just not worth it. I'm going to make a concerted effort to find a new salon for my next appointment. i wouldn't recommend this place any more. read more

So after reading up on the reviews on Yelp, I decided to give it a chance and booked specifically with Trish. I informed the lady on the phone that I was new and wanted an appointment with her and she schedules me in quite quickly for someone who is so popular at the location. I should've trusted my instincts. When I walked in I was seated by another hair dresser. They didn't even bother on informing me that they had made the changes. Nonetheless, I give her a chance. I repeatedly informed her kindly that I did not want any layers above my shoulders and that I wanted to keep the length. I'm not kidding guys, repeatedly. Because for some reason with some hair dressers, when you tell them keep it long, they hear to cut it short. So she gave me layers hitting my shoulders and chopped my length off. When it came to my bangs, I explained and showed her what I was used to getting and although after she styled it looked decent, after washing my hair....let's just say it's laughable. Completely uneven and off on both sides with a good chunk of longer length in the middle. So in the end, I got a 90s style hair cut, much shorter than asked and more layers than anyone would want, and bangs that will need to be fixed. I say, if you want something more complicated (apparently), pass. read more