This salon traumatized me AND my hair! My appointment ended in me with gray and blue hair crying as the storeowner threatened to call the police if I didn't pay despite them damaging my hair nearly beyond repair. BUYERS BEWARE!
I live in the area and had been coming to Magician Salon for quite a few months - prior to this appointment, never had any issues. Usually I would walk in, but since I was dyeing my hair to blonde from red I decided to stop by a few days before and make an appointment for 3pm thinking this would only take a few hours. Day of, I arrive at the salon at 3:08 and am told that I need to wait but am not given any reason. Fast forward to 4:30, the stylist FINALLY started on my hair but because the shop was busy and clearly they don't care about their customers, she kept leaving me to cut other people's hair midway through - this was particularly bad for a BLEACH treatment which as we all know can cause irreparable damage to hair if left in too long. I think the bleach was on my head for almost an hour before I had to wave down the stylist to wash it out. At that point, my hair had turned a disgusting orange color (see pic) and it seemed they were prepared to cut the hair and keep that color - so of course I told them they needed to remove the orange. This is when things got particularly bad; they toned the hair into a gray/blue NIGHTMARE (see pics) that was incredibly damaged, and by this point it was 9:30pm-6.5 hours after I arrived-and they were still debating if they should dye it more before cutting it. I got really upset obviously and asked to leave immediately so they wouldn't cause more horrific damage and told them I would not pay for the service that fried my hair and turned it a color that I couldn't even wear to work let alone was the color I asked for. The storeowner got really angry and threatened to call the police if I wouldn't pay and was blocking the door, which freaked me out so much that I just paid for it crying and told them I couldn't BELIEVE this experience. Literally the worst customer service I've EVER experienced!!! They knew the whole time that they messed up and that it would cost me hundreds of dollars at a real salon to get this color corrected (most treatments start at $380-400, not including the haircut). My hair is still damaged from this - DO NOT COME HERE. read more