Have used this company for years. They are very reasonable and always fix whatever issues we are…read morehaving. Thanks D&D!!

These guys are GREAT! I called them on Monday to come check out my refrigerator. They have a full…read moreschedule, but got to me first thing Wednesday. As soon as the technician arrived, he went to work immediately, and found a faulty relay. My fridge is 25 years old, but he had the part on the truck! Ten minutes later, the fridge was running like a top. The cost? VERY reasonable! Thanks D&D!

Very sweet older gentleman who gets the job done right. We called about a dryer that needed some…read moremaintenance and he got it fixed within the day. Price is unbeatable. Absolutely would recommend his services!

Not a good experience with the guy that came out to check the dishwasher. They came out once before…read moreand just put cleaner in it. The dishwasher was still not cleaning and leaving a film on my dishes. The second guy made it sound like it was normal to have a film on your dishes and said it's probably the cleaner I use. I have 2 different cleaners that he saw after that. I've not tried my dishwasher yet, but I'm not very confident in their work.

Great buying experience from a seasoned vet when it comes to appliances. Nick's the man.read more

Excellent service. In today's world of big box stores this place is old school. Customer service is…read more2nd to none along with a great service department. Highly recommended.

DO NOT use this guy. He is horrible. Needed a simple fix and he also did a tune up and now it…read moredoesn't run. Charged me a lot too. Hesitates when riding and cuts off. Unbelievable. DO NOT use this guy. Go anywhere else.

DO NOT LET THESE PEOPLE ON YOUR PROPERTY. I contacted this company and they sent a technician to…read morework on my machine. After the tech worked on my machine, he told me he couldn't fix it and needed to bring an 'older' technician back to my home at another time to service my machine, but the price would still be $230, as agreed upon before they came on to my property and into my home. After the technician left, the 'Owner' called me, and said that he'd need to double the price for them to come back and fix my washer. This is after they'd already come and laid their hands on my washer. He said this was ok because they hadn't charged me anything, yet. I explained how unacceptable that was, and that I should be charged what we agreed upon before his technician touched my washer. Now I have a taken apart washer in my floor, with parts everywhere, with no ability to get it put back together. DO NOT LET THESE PEOPLE ON TO YOUR PROPERTY!

manager is hard to get along with. Service people are great. But hard to deal with manage.read more

Every time i have called BG refrigeration, they have gotten to me either that day, or the following…read moreday. (even if it was a holiday). Every tech that I have met from there, is so nice, and very knowledgeable. To talk with them on the phone is a pleasure. They always call before they come and have never left me or my family sweating it out, or freezing. If they can't completely fix the unit, they have always fixed it well enough to last till parts came in. I won't call anyone else! Thanks BG REFRIGERATION! You are the best.

I would absolutely NOT recommend this provider for any of your service needs. The service tech in…read morethe video is returning my son's old blower motor by leaving it outside in his driveway. You may find additional information along with a video at: https://www.youtube.com/watch?v=r_sO44d556g&feature=youtu.be.

I have had "WONDER RESULTS" using this Company..BURTONS HEATING & AIR..Today is my second time…read moreusing this service..& each time I was very well PLEASED with the RESULTS..I would RECOMMEND this service to anyone who is looking for a GOOD SERVICE & staff as well as service providers treat you RESPECTFULLY as well PROFESSIONALLY!!..I Guarantee once the job is completed.."You'll be WELL SATISFIED!! My thanks goes out to Denise..office worker & Mr.LANCE..service provide & He's very KNOWLEDGEABLE & KIND & POLITE.. Thanks Again Victoria Watts

These guys are nice fellas. However…read more.. Installed a budget outdoor unit, which fails to heat the house (and only half the house at that, downstairs). The previous unit was a much nicer one that needed parts but they took that and replaced with a budget that is too weak to heat the downstairs of the house. Refuse to do anything else claiming our vents are the issue - when prior to our old unit having malfunction, heated the house just fine. And the aux heat also works just fine. They came out and "charged the new unit because they must not have from factory" and it actually worked for a few days and heated the house somewhat decent. But after about a week it's back to weak air blowing and barely warm temps. Yet even with this knowledge they refuse to help any further insisting it's the vents - the vents that worked just fine all winter before the ice storm broke our outdoor unit, and the one that works fine now if in aux heat mode that uses our gas, and also worked fine right after they charged this new unit they installed. Disappointing. Guess they can't fix their budget install and don't want to take responsibility for it.

Carl Poole is NOT an appliance repair technician. He made four trips to our home, replaced nearly…read moreevery component on our refrigerator, charged us nearly $2000 and never once was able to get the refrigerator to begin cooling. Now he has taken the money and ran. He won't take or return our phone calls. He is a fraud. Legal action pending.

Mr Poole is honest, dependable, prompt and as a bonus - great with your dogs! Haha…read more I had purchased a used washer/dryer set and it was making a funny noise. I gave him a call and he was available to come by within the next couple days. He found the problem, gave me all the details and told me candidly that it might not be worth fixing. We're still trying to decide what we should do, but appreciate him being so up front and telling us to weigh the options. We're definitely going to Mr Poole for all our appliance repairs! HIGHLY RECOMMEND