On yelp, when you hover over two stars it says "Could've been better", and for three stars, it says…read more"OK". My experience at TLC wasn't OK.
We started out talking with Gina who was a peach. She was friendly, responsive and communicative. She got me all the paperwork to start my son, and I felt great about it.
The same day I filed that paperwork, they sent out an email about a tuition increase. I was shocked because I literally stood right in front of them, probably while the email had already been drafted, and nobody decided to tell me.
From there, I had a bit of a snag with some medical documents, which meant we missed our original start date. We had everything sorted out by Wednesday, but despite the fact that my kid would only be attending part time, they advised they would not be willing to work with me in terms of full time versus part time tuition, so I kept him out for the full first week, which as a single mother working full-time wasn't excellent. After some time, I learned that there were several part time kids at the location who paid part time rates, but they didn't want to offer that to our family for some reason.
Once we started, I expected the teachers to introduce themselves, especially since we started during COVID, so I didn't get to go into the school or even see these women's faces... but nope. I only learned one of their names, because the other teachers would call her over to receive checks - yes, that's right, it's 2021 and this place still ONLY accepts checks.
Speaking of checks, on our second week there, I handed one to one of the teachers at drop off, and it apparently got lost. The director, Julie, emailed me several weeks later to try to shake me down (the abrasive tone of this email is what ended up being the straw that broke the camel's back for me). When I told her that I wished she'd told me sooner, she advised that not telling parents about their missed payments was a "courtesy"? lol. Like, just say that you forgot, don't make something up about trying to do me a favor while messing up my bank ledger.
At that point, I started digging, and realized that they'd been gladly charging me the higher tuition rate that hadn't come into practice yet and for full time status while my kid was part time... but had the audacity to treat me like the jerk for them losing one of my checks, claiming i'd missed a payment like they were some kind of collections agency and not someone I was trusting my child with.
In all, I overpaid $635 to this school, who tried to shake me down for $300. I called them out for the questionable tone, math, and ethics, but didn't receive a response.
Icing on the cake, I asked them to waive the two month withdrawal policy, and they did, as a courtesy, and said my son would be withdrawn "effective immediately"... like did you just expel my 3 year old?
Anyway. The teachers were nice, the kids and families are good. The school itself is small but seemingly tight knit. I know a lot of people who have had good experiences there, but overall, I was really dissatisfied and felt that I was being treated like an ATM versus a customer who was entrusting their child with care providers. But only if an ATM required writing paper checks in 2021 - I'm still blown away by that one!