Once again, AWESOME JOB Cardenas Mazda team for making sure my Mazda 3 is ready for a 1700 mile…read moreroad trip! I will be moving to my new home soon. Because of your amazing service, I am a super happy and spoiled Mazda owner. I sure am going to miss you all! Andy Hagan, you are absolutely the best at making sure your entire team's priority is to always be courteous and perform a job well done! And for extra sprinkles, you guys washed my car! She looks great! Thank you!!!!!

This was the first time I came to Charlie Clark and it was a great experience!…read more We literally drove in and someone was already waiting at the front. Cesar Flores helped me out with everything I need and made it SO EASY to find a vehicle quick and easy and with the budget I was asking for. I went not thinking I'd be able to trade in my vehicle and I ended up leaving with a brand new one that was washed and fill up with gas! I even had my car parked behind a sign that said my name on it! How awesome! If you want a good deal, this really is the place to go. I used to go to Bert Ogden. Never again!

You all seriously dropped the ball. I scheduled service for my 2023 Nissan Rogue Platinum for an…read moreoil change, tire rotation, and recall work. Dropped it off at 2 PM and never received a single call, text, email, or portal update about my vehicle status or whether it would need to stay overnight. I had to call around 3:30 PM just to get a status update. Reyes told me the vehicle was in for recall service and that he would call when it was ready, but at no point was I informed that the recall work could require leaving the vehicle overnight. If that had been communicated upfront, I would've only approved the oil change and tire rotation and scheduled the recall for another day. I later spoke with Marlissa Longoria (Owner Loyalty Manager) and Jessica Morales (Customer Service Rep) after I physically stopped by the dealership to ask about my car, since I still had no clear communication. When I arrived, I was told all service advisors had already left for the day and I'd have to return the next morning. That is completely unacceptable. I refused to leave my vehicle overnight for a service visit that was scheduled and expected to be completed the same day. Frank Sanchez (General Sales Manager) was contacted, but I was told he didn't have access to the service key lock box and that the keys were likely secured and unavailable until the next morning. This is a serious breakdown in communication and basic customer service. There's no point in having a service portal, texts, or advisors if customers are left completely in the dark. If I could give zero stars, I would--but one is the lowest I can select to post this.

You've heard quotes like "Actions speak louder than words", "Real friends treat you like family" or…read moreeven "Can you walk the talk"... All these sayings have been perfectly matched and over satisfied my expectations. Thanks to Bert Ogden Toyota of Harlingen and their outstanding staff Pablo Aguilar, Victor Ruiz and Pete Munguia. We added a Toyota Tundra TRD Pro to our family. Bert Ogden Toyota of Harlingen really brought out the "white glove experience" to customer service and satisfaction. This dealership sets a five out five stars on my personal book. Customer services was outstanding. Great code of ethics of the working staff. Organization and cleanness of establishment was superb. Over all atmosphere felt like home which was very important to me. Having a great relationship with you dealer is huge in my book. It's were my vehicles inquire their maintenance. Purchasing our Toyota was an investment for our family. Therefore, I'm glad I was able to take my business here. Thanks guys and continue the great work. https://www.instagram.com/jmjgratification/

I went to look at some vehicles.Salesperson who assisted my inquiries was Roberto. He was the best…read moresalesman very knowledgeable and courteous. Helped me to get a good deal on a vehicle. Highly recommend Bert Ogden Toyota dealership.

Very knowledgeable, straight forward and sincerely trying to do the right thing by and for each…read morecustomer. I've been going to them for years with no problems or complaints. The very best. 'Nuff said.

Looks like I've found my new go-to mechanic. I appreciate the fact that Buster guided me through…read moresome troubleshooting on the phone, and then took care of my car within a day's time! Very professional and courteous staff, too--especially considering I was all scatterbrained as is easy to do when car issues hit unexpectedly. Very satisfied. Thank you!

ZERO accountability and AWFUL customer service. We left our vehicle in the exclusive care and…read morecustody of Gillman Chevrolet Harlingen for service, along with the keys. When we got the vehicle back, our daughter's iPad was missing. To make matters worse, Find My tracking shows the iPad is literally sitting at their location right now. When we brought this to the front desk, they completely brushed us off, claiming they aren't responsible because of a posted sign. A sign in a lobby does not legally absolve a business from its responsibility to handle a customer's vehicle and belongings with care while in their possession. They even tried to dodge accountability by claiming one of our kids probably dropped it in the parking lot which is impossible considering the iPad belongs to our oldest daughter who was at school and wasn't even at the dealership, and our other two are toddlers who were being carried the entire time. A dealership taking possession of a vehicle owes a basic duty of care. Instead of helping investigate an item clearly tracked to their building, they offered dismissive excuses and zero support. Absolutely unacceptable management and service. Save yourself the headache and take your business elsewhere.

Unfortunately I did not check yelp before my husband took my car in ( 2017 Chevy Camaro convertible…read more). We paid for the so called warranty when purchased! This place had my car 112 days Terrible communication no calls back when promised. The top stopped going up and down and the stitching on drivers seat is coming apart. Place looks run down . We had to pay 1000 warranty only covered 600 and supposedly wouldn't cover the stitching. After 123 days of sitting on their lot and them being in and out of the car they did not even vacume or wash the darn thing. I mean come on at least be professional We will NOT return here and had one of the salesmen looking for a 3/4 ton Chevy truck for us to purchase and trade in the car and truck we have !! NOPE YOU LOST THESE CUSTOMERS The service dept here should be CLOSED !!! If not the whole place Jesus was our original service guy we had wasn't even working there anymore time we got the car back No loaner car , no offer for a rental after having the car over a month But so far the top is working Anna the service mgr let us know the car was ready

DO NOT FALL FOR THIS SCAM OF A DEALERSHIP!! I gave a huge downpayment for a truck that broke down…read morenot even a week after i purchased it. Yes I understand it is a used car but that had to have been a prior issue to me buying it. Which means I am entitled to my down payment back. After assuring me they could fix the issue there and picking it up a day later...yes a day later. The issue happened a day later AGAIN!!! Needless to say I am beyond disappointed about this dealership. I do not even think those "mechanics" they have there are even certified or maybe they are certified in being sneaky and breaking things so that you have to go back and back. I would have been better off going to Boggus Ford then this crap of a business.

I recently purchased my first car from Sames and I could not have had a better experience with the…read morehelp of Carlos and Stephanie. From the get go, Carlos made it very clear that transparency was his #1 priority and delivered it every step of the way. He was eager to help and made the whole process feel so relaxed. When I initially didn't find any cars that fit my preference, Carlos offered to bring in some from other locations that did, without any pressure to commit. What really impressed me was how much he advocated for me, coordinating with his team to work out the best deals like securing a lower car note and pushing for a zero down payment. He was even able to find affordable insurance for me! On top of that, he was super responsive, keeping me updated and addressed any concerns I had. You were really able to see how much he cares about his clients. He definitely made the entire experience feel like I had a friend helping out rather than just a salesman. And to complete my dream team, Carlos introduced me to Stephanie in finance. She was an absolute gem. She broke everything down so clearly, from understanding the pricing, payments, and optional coverage. Considering all of that was unfamiliar territory, she did a great job at making sure I never got lost in the process. She was extremely considerate when it came to finding me coverage that still fit within my budget. On top of that she shared a few tips that would help in the long run. All her help was a huge weight off my shoulders. I'm really grateful she was able to help me secure that safety net without stretching my wallet too thin. Between Carlos and Stephanie, I couldn't have asked for a better team to work with. So whether you're also a first time buyer or just looking for a great deal, these are the people you want by your side. I've already recommended them to several friends and will continue to do so. They truly made this experience stress free and memorable. A big thank you again to both of them! :)

I recently bought a truck at this dealership. They advertise one price then at financing come out…read morewith an additional $2000 for some protection plan which is total BS. The manager says he has no choice but to include it. I negotiate it down to $900 and then when I actually try and use the protection plan they literally do nothing to the truck. They covered up some scratches on the paint but at the first carwash the scratches come right back out. The plans they sell are garbage and they know it. I do not recommend this dealership at all!

This place is not very honest and they promise they will fix anything before it leaves the lot…read more It's been almost a year since I purchased a vehicle from there and the issue with the vehicle has not been corrected. Don't buy from any of the Cuevas Auto Dealers and I my personal opinion you are better off with with a reputable place. I learned my lesson and it was expensive.

From the owner: Our goal is to give you the best deal for your budget! Getting approved is fast and easy with our…read moreIn-House Financing! Come on in, our salesmen are always ready to serve you!