I couldn't be more disappointed in all my 50 years of buying cars. This experience was the worst I've ever had. They did not keep their word on any of their commitments. I waited two years to get a second fob for my car and they would do nothing to help me among other issues I could go on and on. I do not recommend doing business with this dealership ever. read more

I don't recommend the service, Aparently they don't have good control of the vehicles in service and they make you wait for no good reason.

I went to look at some vehicles.Salesperson who assisted my inquiries was Roberto. He was the best salesman very knowledgeable and courteous. Helped me to get a good deal on a vehicle. Highly recommend Bert Ogden Toyota dealership. read more

I had scheduled a appointment for an oil change. I specifically told the service person I work until 5. I was told I had to make a appointment for 430. They don't take anyone after 430. I took time off work to make it there. I was running behind and I called the service department i was going to arrive late and I was told by the service department I couldnt get the oil change done unless I leave it overnight, which I cant because it's my only vehicle and I have to work the next day. They didn't want to work woth me so thats why I rate the bert ogden toyota in harlingen service department a 1 star. The funny thing is they will jump backwards and stay late together you into a high priced high payment vehicle. But when that vehicle needs service they won't work with you. I'm never buying another vehicle from this dealership again. This is why they are rated at 2.4 stars. read more

Could improve the vehicles sold by doing something about the forward attention warning camera. It's annoying and I want it gone. read more

Bert Ogden Toyota - Camera - Auto Repair Near Me - Harlingen, Texas

Don't buy a vehicle from Bert Ogden Toyota Harlingen. they will screw you. My wife and I bought have bought four brand new vehicles from them and they all had gap coverage but somehow on our 2022 highlander it didn't have gap and we were under the impression it did. the car was totaled in may and we then find out that we didn't have gap . I went to Bert Ogden today. they basically told me i was screwed and in their defense they don't make those kind of mistakes. well there is a first time for everything. read more

You've heard quotes like "Actions speak louder than words", "Real friends treat you like family" or even "Can you walk the talk"... All these sayings have been perfectly matched and over satisfied my expectations. Thanks to Bert Ogden Toyota of Harlingen and their outstanding staff Pablo Aguilar, Victor Ruiz and Pete Munguia. We added a Toyota Tundra TRD Pro to our family. Bert Ogden Toyota of Harlingen really brought out the "white glove experience" to customer service and satisfaction. This dealership sets a five out five stars on my personal book. Customer services was outstanding. Great code of ethics of the working staff. Organization and cleanness of establishment was superb. Over all atmosphere felt like home which was very important to me. Having a great relationship with you dealer is huge in my book. It's were my vehicles inquire their maintenance. Purchasing our Toyota was an investment for our family. Therefore, I'm glad I was able to take my business here. Thanks guys and continue the great work. https://www.instagram.com/jmjgratification/ read more

Bert Ogden Toyota - Toyota of Harlingen Bert Ogden Toyota Trundra TRD Pro - Auto Repair Near Me - Harlingen, Texas

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Inquired about a 4 runner a while back . Treated me like a peasant , as if they were being inconvenienced . Went with Gilman and bought a Cadillac there instead . Fast forward 3 years later : Had my wife go last week to check out a Camry I really liked, ( I was at work )...treated her like a peasant , as if they were doing HER a favor and they were inconvenienced . Bad practice . I have magnificent credit and disposable income . Never giving them another chance . read more

This specific dealership truly knows customer service and will always have my business regardless if I have to travel over 30 miles to get there when I have another dealership closer to me. The subpar service I was getting in Pharr was unbecoming of a dealer and will never go back. This dealership knows get it right and delivers quick service. The advisors greet you when you arrive and take the time to give you adequate service that's deemed quality!! Thank you for the awesome service and keep up the good job!!' read more

I am beyond disappointed with the "bait-and-switch" the "deception" and lies this company has done. It is exactly why the valley, is the way that it is. I purchased a vehicle online. They said they would call to finalize the papers and send me my vehicle. When I brought up a "discrepancy" with the window sticker [$52,000] and the price listed [$63,000]. They told me they did not know why it was like that. On the internet it was displayed: 63k with price reductions leaving the total to 49k. I was inquiring why it is listed at such a HUGE discount from 63k while the sticker was at 52k. They told me they added a "lift and tires" totaling 10k extra. That is why it was at 63k. I agreed and attempted to seal the deal at the offered price of 49k. They then told me, no they are going to add the 10k on top of the 49k because of the add-ons. I then said, the internet already incorporated the add-on. They went on to tell me it did not, until I presented the agreement they sent me. Surprised he said, this is wrong and I will not offer you this price. [funny enough, all that needed to happen was my submission of my I.D. and the online agreement would have been complete.] but to them, it was never offered. Long story short, this company continued and continued to increase the price higher than the price listed and agreed upon online. When I tried to hold them to the agreement [even after they ran my credit] they said that it was not the company who offered me that. Despite me being on their website. It is fraud at its finest. Please avoid this place at all costs. read more

Elderly abuse! Stay away from this dealership! My Dad took his car in to get an oil change, and they forgot to put oil in it! 10 minutes after leaving, they called him to come back, and by the time he got back, the engine was blown. They said they would put a rebuilt engine in and two month later the car is still not done. My parents went to the dealership to get some paperwork out of the car and they talked them into a new car. My parents are in their late 70's, Dad's a Veteran, and mom's legally blind. Boy did they see them coming. Not only did they get them to buy a new car (making them pay $2,300 over MSRP!), Adam the sales guy told them it was an upcharge. What's an upcharge?!? They are selling a vehicle similar to my Dad's trade-in for $8K more than they gave him for his trade-in. My parents did not need to spend any of this money. The dealership blew their car engine and then made money on the trade-in and upsell! I would not recommend this dealership to anyone. They do not stand behind their work and take advantage of older people. Please tell your loved ones to stay away from this dealership!!! read more

Great customer service is always received when dealing with Roger Gallegos. This is my second transaction with him. First was my 2020 CHR purchase and now my 2021 RAV4. Will definitely keep on recommending Bert Ogden and reference my friends/family to Roger. Thank you for making this an easy upgrade. read more

Bert Ogden Toyota - Rav4 - Auto Repair Near Me - Harlingen, Texas

Terrible! They sold us a lemon in the used side dealership. 2 wks into purchase broke down on us. The GM told us it wasn't his problem he didnt care and that we were having buyers remorse. He was rude and condescending! read more

Bought a 2022 vehicle. In the shop 6 times in 30 days. New design so you expect issues, however, service department a joke. First issue turned away because they didn't know Toyota installed that part, second time changed form/fit/function, both times no ticket written, third time spent 45 minutes in shop showing technician how to operate, fourth time turned away because too busy with 3 warning lights, fifth time they asked me for a part from home bought at Walmart to look into the problem and spent 15 minutes in shop walking them through, visit six had loaner car after a 3 hr wait for the car but when I got home they called to say it was ready. Toyota in awe but useless. Manager kept closing the Toyota cases. Vehicle initial problem still not fixed. Part 5 weeks backlog with Walmart in stock for $10. Joke is an understatement. read more

After wanting to get into a vehicle of our choice and being turned away from everywhere else. We felt like we probably weren't going to get anything. Isaac was able to make it all happen for us. He got us into a brand new 2020 CH-R with $0 down and a low monthly payment. Isaac worked with us and ensured that we weren't leaving till we got into something we wanted. We love our new car and are so grateful to the entire team at Bert Ogden Toyota. We got an amazing experience and I can assure you that if you come and see Isaac, you will not be disappointed. We will definitely be coming back! read more

Great experience! Marcus in the Internet sales dept helped me with my vehicle purchase. Not pushy, super knowledgable and polite. Thanks Marcus! read more

From the moment we walked in the doors of Bert Ogden Toyota of Harlingen, we felt welcomed and very comfortable. Javier Recio did an amazing job helping me find exactly what I was looking for. Everyone was very professional and friendly. I will definitely recommend family and friends to this particular salesman for their next vehicle. They really exceeded my expectations and I am very pleased. read more

The dealership is amazing and known for their great customer experience. I went in and explained everything I wanted and they made sure that I got it. They met my payments and got me an affordable, reliable car. My salesperson Adrian was very attentive and made sure I was taken care of even after the sale. I really recommend this dealership for your next car. read more

The personnel are very friendly and accomodating to my budget. They strived to meet my needs and delivered in full. I left with the satisfaction that i got a good deal. I would definitely purchase another vehicle with them in the future. read more

Richard Smith a British salesman, had been calling me daily for many days asking me to come by the dealership. I answered his call and told him that I had an offer from a different dealership and I asked him if he can match it. He said yes. I sent him the quote, stock number. He confirmed everything on the phone including out the door price. When I went to the dealership he wasted more than 2 hours and brought in a sales manager only to tell me he cannot match the price. I let him know that he should have said so on the phone instead of wasting customers time. I found this behavior very unprofessional and I hope it is not repeated. I do not recommend this dealership for this reason and specifically, the salesperson mentioned above. read more

I have bought several toyota cars over the last few years and this is probably the worst dealership I have had to deal with so far. I bought a new 2022 Tundra a few months ago from them but the truck started having issues. My worst mistake was bringing it back to this dealership to get it serviced. The service depart here is asinine, rude and totally incompetent. From the mechanics telling me that the break pad noises coming from the rear wheels on my truck are normal even though they are squealing like stuffed pigs. Then I have to force them to check it because they did not want to and they find that they do have an problem with the rotors and break pads. To the Service Advisor lying to me to my face telling assuring me that the part has not arrived and their was no ETA date. Then 5 min later when I ask for the service history and invoice history on my truck/part, they miraculously made the part appear out of nowhere. The Service Advisor came out handed me an paper and said. Sir we do have your part after all we just cant install it today. Needless to say its the wrong part. They think I can't read. The part invoice is for the front not the back. I'm not dealing with this them anymore. I have filed a complaint with corporate as well as looking at other dealerships to take the truck too. Too bad we can only give them one star. I would had given them 0 or less if possible. read more

Very deceitful. Be ready to haggle all day. Horrible service after the sale. Fails to meet expectations and contracted obligations. Going to have to take them to court! They promised to match the TrueCar offer. After everything was finalized, I paid $10,000 more than the TrueCar guaranteed price. After the sale, they wanted to charge me for the tow hitch that we negotiated in the deal. Don't sign anything, leave and wait for them to complete all the promised items on your vehicle (tint, upgrades, tow hitched, etc). Once you sign they flip on you like a pancake. Test drive on the highway. My steering wheel shook vigorously at 65 MPH. It had 7 miles on the vehicle when I bought it. They kept it overnight to balance the tires. No replacement vehicle for overnight repairs as promised. Take your money to San Antonio. I found the same Tacoma for a fraction of the price. read more

Who said don't trust a used car dealer? I had an excellent used-car buying experience along with an exceptional service from the dealers. I bought my car from Chris Gonzales and Richard Acevedo. I live in McAllen but bought my car here. And I'm glad I did. Both of them made me feel well taken care of. They went out of their way to accommodate me and made things more convenient for me. They gave out their personal cell phone numbers And was very responsive even on the days that they're not working. I am thoroughly impressed with their work ethics. They do everything they can in their power to help you. read more

crooks who up the price everyday. Do not call and ask for a certain car before hand they will increase the price in the thousands.

I am so upset!!! I purchased a 2018 Toyota Highlander in May of 2018. I was sitting at my house on sept 21,2019 when my husband comes inside to tell me my back windshield shattered all on its own. The weather stripping was completely on the ground as well as a bolt that fell off! Took my vehicle in, was told it may have been due to the heat and that I was responsible. I don't agree with what they told me! It's a new vehicle and that is not my problem!! There was no cracks, no nothing!!! so I spoke with the GSM Ricardo Ayala which didn't seem to care about my issue, was extremely rude and only tried to sell me another vehicle, he says to me "I have a solution, why don't we trade you out of it and get rid of the problem?" I just finished explaining to him that I owed $30,000 so tell me how that makes any sense at all?! After going back and forth with other managers I spoke with Melissa the service manager which also didn't seem to care much about the issue and was rude and thought I didn't know what I was talking about she was condescending and thought she could just outsmart me and try to "educate me" on things I already knew about . After 4 days of going back and forth i asked for the main manager Adrian Burone, he sat me down along with Melissa and told me to be patient and wait 48 hours to see what could be done and that Toyota was responsible for giving them the green light to help out which is complete BS because I worked there and I know they have plenty of options but they are unwilling to help!!! Adrian even took a phone call from his wife in the middle of me expressing my concerns which is extremely rude! After 48 hours nothing done and I've been without a vehicle with 3 kids for 6 days now!!!! No loaner, no help, just a waste of my damn time!!! read more

Go elsewhere. I had my Tundra serviced at Bert Ogden Toyota Friday and was told everything on the truck was perfect. Then today, the first time I've driven it since, the passenger side rear turn signal is out. Way to go Bert Ogden, try to up sale everything under then sun, but god forbid you provide service by actually checking the lights since the service sheet has a green box with a check mark in it. Bert Ogden does not care about service, its customers, nor the quality of work they sign off on. I wonder if Brownsville or McAllen Toyota dealers treat their customers this way? read more

The employees are friendly , I feel that I got the best deal I could ,how ever , I told them I wanted my vehicle licensed in MN , I bought my Highlander in December of 2018 it is now March of 2019 and I am still waiting for my MN plates. I have been told at least twice now that they will call me when my MN plates arrive ,that is the only reason I am giving a 3 star rating instead of 5 . read more

Great sales great service great parts department. See Shane and the crew for a great car or truck deal.

Worst experience I've ever had at a dealership. The sales people were highly inappropriate with their tactics. They were condescending, rude, liars, and just flat out repulsive. My plan was to finance a vehicle, but they were pressuring me into leasing! On top of that, they were trying to screw me over really bad on a trade. After they appraised my vehicle, they never gave me back my keys.So, I couldn't just get up and leave. I felt like a hostage! They acted like hungry piranhas, but in this case they were money-hungry piranhas. I literally felt embarrassed for these people. I understand that it's their livelihood and they need to sell, but their tactics are borderline harassment. The salesman and one of his cronies bad-mouthed the competition (dealership in Brownsville) at a personal level. I ended up doing business with their competition. Not only did they pay off my trade, they also gave me more than what I owed. Plus, the staff never pressured me. They were very transparent and never felt like they were lying to me. read more