I couldn't be more disappointed in all my 50 years of buying cars. This experience was the worst…read moreI've ever had. They did not keep their word on any of their commitments. I waited two years to get a second fob for my car and they would do nothing to help me among other issues I could go on and on. I do not recommend doing business with this dealership ever.

I don't recommend the service, Aparently they don't have good control of the vehicles in service…read moreand they make you wait for no good reason.

I had a great experience at Ogden Kia in Harlingen. My sales woman was very knowledgeable and…read morehelped me understand how to use the CarPlay as I had never had one before I went back a couple of times because I'm not very tech savvy and more than happy to help me learn how to use all the tech. The Kia soul was a great choice. It's got as standard. A lot of features that other people pay extra for a lot of safety features that really help. I hope this is the last car I ever have to buy as I'm older but if I did have to buy another car, I would definitely go back to Burt Ogden Kia. My family has been buying cars from the Ogden dealerships even before Ogden had his own dealership back when he worked for the Cadillac company and I've always been happy with the service and the treatment I've gotten at Burt Ogden.

I Work in a body shop and need to order parts for Kia, I have never once been able to get through…read moreto them. Call never goes in so we Leave messages and still have never had a call back. We have to call Kia in Mission that they do answer and place order efficently and we have the delivery service pick up and bring us parts. very bad service. I dont know why? If I could leave zero stars I would. What kind of car sales is this. Keep that in mind if you buy a Kia from them and need parts expect to drive all the way over there to order parts should you ever need one. From all of the other reviews I realize I am not the only unsatisfied customer and the give no fks. Sorry not Sorry

Went in for my 20,000 mile warranty check. David the Service writer was perfect! He provided…read moredetailed information about what things were performed on this checkup. He is the role model for Customer service. Thank you David

Great customer service in the service department (Arlette) and very nice staff both at the service…read moredepartment and the nice driver (Bobby). Specifically, Arlette in the service department was very helpful and responsive. She answered all of our questions and was very responsive in returning our calls. In addition, Bobby Was a very helpful, safe and friendly driver that helped to transport us safely home while awaiting the car check. Thank you team. (And thanks to Arlette and Bobby for the kind and helpful service). Also special thanks to Roberto Ortiz from sales who helped us locate an item left behind--super helpful and kind! Well done team!

Bad service wait time 4 to 6 hours just for an oil change even with an appointment. People walking…read morearound with a piece of paper in hand for hours

Wayne in the service department provided great service and support for us. We needed a transmission…read morethat was covered under warranty. He helped us get a loaner car while ours was in the shop. He kept us updated on the status of our repair during the whole process. Would strongly recommend.

This was the first time I came to Charlie Clark and it was a great experience!…read more We literally drove in and someone was already waiting at the front. Cesar Flores helped me out with everything I need and made it SO EASY to find a vehicle quick and easy and with the budget I was asking for. I went not thinking I'd be able to trade in my vehicle and I ended up leaving with a brand new one that was washed and fill up with gas! I even had my car parked behind a sign that said my name on it! How awesome! If you want a good deal, this really is the place to go. I used to go to Bert Ogden. Never again!

You all seriously dropped the ball. I scheduled service for my 2023 Nissan Rogue Platinum for an…read moreoil change, tire rotation, and recall work. Dropped it off at 2 PM and never received a single call, text, email, or portal update about my vehicle status or whether it would need to stay overnight. I had to call around 3:30 PM just to get a status update. Reyes told me the vehicle was in for recall service and that he would call when it was ready, but at no point was I informed that the recall work could require leaving the vehicle overnight. If that had been communicated upfront, I would've only approved the oil change and tire rotation and scheduled the recall for another day. I later spoke with Marlissa Longoria (Owner Loyalty Manager) and Jessica Morales (Customer Service Rep) after I physically stopped by the dealership to ask about my car, since I still had no clear communication. When I arrived, I was told all service advisors had already left for the day and I'd have to return the next morning. That is completely unacceptable. I refused to leave my vehicle overnight for a service visit that was scheduled and expected to be completed the same day. Frank Sanchez (General Sales Manager) was contacted, but I was told he didn't have access to the service key lock box and that the keys were likely secured and unavailable until the next morning. This is a serious breakdown in communication and basic customer service. There's no point in having a service portal, texts, or advisors if customers are left completely in the dark. If I could give zero stars, I would--but one is the lowest I can select to post this.

Once again, AWESOME JOB Cardenas Mazda team for making sure my Mazda 3 is ready for a 1700 mile…read moreroad trip! I will be moving to my new home soon. Because of your amazing service, I am a super happy and spoiled Mazda owner. I sure am going to miss you all! Andy Hagan, you are absolutely the best at making sure your entire team's priority is to always be courteous and perform a job well done! And for extra sprinkles, you guys washed my car! She looks great! Thank you!!!!!