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    Magic Touch Cleaners

    2.0 (10 reviews)

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    Olympia Cleaners - This is the message that identified that the store would be unattended for 15 minutes. The 1 is a faint blue, but it is still visible.

    Olympia Cleaners

    (10 reviews)

    This Cleaners, Olympia Cleaners, is in my new neighborhood. I took clothes there to be cleaned…read morewith an expectation to pick them up on Saturday, to be ready for church the next day. But to my surprise, I saw this sign that stated, "Will Be Back in 15 minutes. Thank You." But after almost 50 minutes, no one showed up. Closing time is displayed as 5:00 pm on the door, but 6:00 pm on the voice recording. It is 15 minutes to 5:00 pm now. This is highly unprofessional. I signed up for the VIP service, but I am not sure they will get my service anymore. Many other people came to pick up their items to no avail. I saw 6 or 7 other unhappy customers leave without their garments. This is not how business should be conducted.

    DO NOT GO HERE! THEY ARE NO LONGER A GOOD BUSINESS!!!!…read more From the look of the reviews before mine, it's not just me and this place has indeed turned terrible. I have been going to this establishment for quite some time, and the service was great. I don't know what changed or who changed things, but the service is awful, and my experience today is enough to make me never return. Firstly, the hours say 7am to 7pm for M-F . I arrived at 6:55am, waiting for them to open at 7 and no one ever came. I left around 7:27 to go to the gas station and called back to the store before i left the gas station to see if anyone had arrived since I had left. No one answered. I called at 8:18am and no one answered, but I immediately received a call back. I asked if the hours had changed because I planned my day with many errands around getting my items in, so they could be in by 9 and out by 4. Waiting when they hadn't shown up was super frustrating, but I understand that things do happen. Now here is where I got frustrated and the lack of customer service and poor management started to show, the gentleman who called me back acted like I should have known that the hours were listed incorrectly on their establishment signage as well as online. Not only that, even more problematic was the fact that he hung up on me! Right after he hung up, I went BACK to the cleaners after finishing another errand, mind you this is super inconvenient for me, but I needed to get my items in by 9am in order to have them back by 4. I gave him the benefit of the doubt and thought, perhaps that was a mistake! wrong! When I showed up, the gentleman was AGAIN rude and nonchalant. I have never experienced such a lack of accountability and such a dismissive attitude! I asked about being convenienced since I waited over 30 minutes, and he said there was nothing he could do. He also said my items that were turned in around 8:28am could not be serviced for same day. So not only do they provide the wrong business hours, they also provide false advertisement of the services offered, and I should bear the brunt of their professionalism? That's what the young man told me! ridiculous! When you change as a business, it's your duty to notify consumers. The hours online can easily be changed, and a sign can be put up on the door as a courtesy to inform customers. Disregard for other's time is the ultimate form of disrespect. I talked to my cousin who was the one to refer me to this establishment, and she let me know that they had lost her items and changed the receipt information to make it look like she had fewer items. She won't be returning. I've also seen similar comments in the recent reviews that I just read. I regret leaving my items with them today, and after I make this review, I will be calling back to get my things. I don't want them losing or putting holes in any of my valuable items! I for sure will not be returning here ever again.

    Magic Touch Cleaners - laundryservices - Updated May 2026

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