I've been coming to Grace Dental Smiles since 2018 when the office was under Dr. Cherian, and I…read morealways had great experiences with him and the staff. During COVID I moved away for a bit, but when I returned I found the office is now under new ownership with Dr. Alex. I'm happy to say that the quality of care has stayed just as good. The staff has been friendly and professional, and the office still runs very smoothly. Recently I started Invisalign treatment here after having a not-so-great experience with an orthodontist at another office. Dr. Alex has been very responsive to my questions and took the time to make adjustments based on some concerns I had during the process. That kind of attention and willingness to listen really made a difference. Overall, I've had consistently positive experiences here over the years and would definitely recommend Grace Dental Smiles to anyone looking for a reliable dentist in the West Babylon area

**Please be extremely cautious and get a second opinion before agreeing to any major dental work at…read morethis office.** I had an appointment at this office on May 20th for a broken tooth. During my appointment, the dentist told me I needed multiple extractions and dental implants. After I explained that I have Healthfirst Medicaid and that its implant coverage policies had changed, she told me she doesn't bother submitting approval requests because it's "pointless" and suggested I go to a dental school if I wanted a more affordable option. I left the appointment without a treatment plan or a clear explanation of the condition of my teeth. Later that same day, I requested both my X-rays and treatment plan by phone and email. I was told their system was down, yet my X-rays were emailed to me shortly afterward. The treatment plan, however, was never provided. When I followed up again, I was told a treatment plan didn't exist. During that same conversation, I was also told it had already been submitted to my insurance for approval. Those statements directly contradicted one another. I was then offered only a list of tooth numbers that supposedly needed fillings, even though fillings had never been discussed during my appointment. The only treatment the dentist discussed with me was multiple extractions and implants. It's important to note that my broken tooth was never treated. Once I began questioning these inconsistencies, communication stopped. My calls went unanswered, I never received the treatment plan I repeatedly requested, and no one ever explained the contradictory information I had been given. The lack of transparency, inconsistent information, and failure to provide the treatment plan I repeatedly requested left me questioning the credibility of the treatment recommendations I received. If you are told you need extensive dental work at this office, I strongly encourage you to get an independent second opinion before moving forward.

Our child is.a.patient at the Nesconset office, but when my husband had a tooth Crack and we…read morecouldn't get into our own dentist (no longer our dentist!), the team at AM went above and beyond to help us get him the care he needed. They managed to get him into the West Islip location on a Saturday with Dr. Sabrina (adult dentist) who was awesome. When the customer service is as good as the dental caregiver, its a win win!.

I don't have dental insurance for my 8 year old granddaughter. she was having pain. They have a…read moreprogram where you pay a monthly fee and it covers cleanings and exams. She had a cavity and they were an to fit us in when someone canceled. The care and gentle approach is unbelievable. Every staff member is excellent. I highly recommend!

If I could give zero stars, I would. The customer service was unacceptable. They refused to support…read moremy child despite significant medical needs and refused to collaborate with me as the parent. I strongly advise against bringing your children here.

I'm feeling incredibly frustrated right now, and it's hard to put into words just how upsetting…read morethis whole situation has been. I tried to schedule appointments for my three kids at the dentist on Friday, October 11. I called the office, but no one picked up. Then, I received a text from the office's virtual assistant, Sophia, who seemed eager to help. I explained that I wanted to set up three appointments, and Sophia informed me that they had slots available on Monday, October 14, at 12 PM, 12:30 PM, and 5:30 PM. I was relieved and quickly accepted all three appointments, thinking I had everything lined up perfectly. Fast forward to today--Monday, October 14--I walk into the dentist's office with my kids, only to be met with an entirely different reality. The staff informed me that the appointments I scheduled with Sophia weren't for today. They are actually for October 30. I couldn't believe it! It felt like I had just wasted my entire day, trying to juggle my work schedule and personal commitments around these appointments, all for nothing. What made matters worse was the fact that I had rearranged my work hours to accommodate the dentist visit. I could have gone to work today and simply taken another day off later in the week, but instead, I was left feeling like I had made a colossal mistake. The office manager told me that the virtual assistant "Sophia" is something new that they are trying out and they couldn't accommodate my kids today which only added to my frustration. It's one of those moments where you feel like you're putting in all this effort to balance everything in your life--work, kids, appointments--and then something as simple as scheduling a dentist visit turns into a major headache. I left the office feeling disappointed and upset. All I wanted was to ensure my kids got their dental check-ups without throwing my entire week into disarray. I won't be returning to this office. If they can't even get the schedules right, it makes me wonder if they're truly on top of their game when it comes to cleaning my teeth. I mean, scheduling is such a fundamental part of running an office, and if that's falling through the cracks, what does that say about the attention to detail for the actual dental work? It's a bit concerning! I want to feel confident that the people taking care of oral health are organized and reliable, not just winging it when it comes to appointments. It's just hard to shake off that doubt when you're sitting in the chair, thinking, "If they can't manage a simple schedule, how can I trust them with something as important as teeth?" In the end, it's about finding a place where I feel comfortable and assured that I'm getting the best care possible, and right now, that's just not happening here. If there was an option for me to give zero stars, that's what it would be.

Dr. Ferdman did a great job fixing a couple of my teeth. It was a pain free experience compared to…read moreothers I have visited. He took the time to review the problem areas with me before the procedure and communicated with me through each step of the process. I later called in with an insurance/ billing question and promptly received a call back with helpful answers. Great customer service, honest, professional. Would recommend!

Just moved to the area and was in search for a new dentist! Drove past the office and stopped by…read morewithout an appointment. I was immediately greeted and offered an appointment for the very next day. The office was very clean! I saw Dr. Ferdman and my experience was by far the most pleasant and painless experience that you can have at the dentists office! Dr. Ferdman was super friendly and patient in answering all of my questions. I will definitely be back for my routine checkups! Now if only I can get my boyfriend to come along next time!

Been coming here for years. Staff is polite. The only thing that is a pain is that they don't do…read morecavity fillings on Saturdays, so juggling schedules between work, and after school activities is hard . For twice a year checkup appointments it's no problem. I can always get a Saturday for that for I always make the next appointment while at the first appointment They should really consider doing cavity work on Saturdays.

The staff is so nice and attentive! I would 100% recommend! My teeth feel super clean and the…read morepresses didn't take that long.

I was a patient here 18 years ago. I was told by another place that I needed 3 root canals and came…read morehere for a second opinion. I was told none of my teeth needed root canals.. that was 18 years ago.. fast forward to now and I just now need a root canal. I was in pain and they took me right in. I was expecting just a consult but they addressed my pain and did the root canal on the spot. I am forever grateful to find someone honest and caring.

We have been coming here for a few years now. Amazing care, we love this office. So patient and…read morethey are so good with my boys!

Referred my family members there and everyone loved Dr. Shor. My sister-in-law needed an "onlay"…read moreand she said the whole experience was pleasant. Everything went extremely well. Dr. Shor worked efficiently but still managed to spend time explaining the procedure. Because the doctor was so accommodating, my sis-in-law was able to get in and out of the office to pick up her kids from school.

Since Dr. Capone has handed the business to Dr. Shor nothing is the same. Dr. Capone was the only…read moredentist I went to regularly because he was simply the best, always kind and walked me through whatever he was doing and how I could improve upon things without talking down to me. The new dentist, Dr. Shor maybe my least favorite dentist yet. I have a small mouth so naturally my mouth does not open as wide as some others and Dr. Capone and his hygienist worked with me on that but Dr. Shor basically yelled at me because it wouldn't open any wider for her while she was working on me after keeping me waiting for 30MIN to see her. She is also a bit unhygienic, blowing her nose with gloves on and then trying to get right back into my mouth without washing her hands and changing gloves. If it doesn't work in the food industry I'm sure it wouldn't be allowed in dentistry. Not only that but after having a cavity filled by her 2 weeks ago, my tooth is still sensitive and I can't chew on that side at all when I never had any pain before. Once she fixes whatever she did wrong on my filling I will not be returning, I may not even be returning for that.

I will first go into Positives - Dentist lady is very personable, Office is very clean, Kate at…read morefront desk is very organized and a perfectionist Am giving it 3 stars because Kate (as being a perfectionist) can also be contentious and derisive in her tone to the patient. Also they stopped taking major insurances (like Guardian and later Delta) dropping their existing customers of years who were using those insurances.

Clean and professional! I love getting my yearly cleaning and checkup here. They make it easy to go…read moreto the dentist.

This is the best Dentist on Long Island. The staff is so professional and the location is clean and…read moreDr S is always knowledgeable and friendly and caring and spends the time with you to make sure you feel comfortable. They treat everyone like family here it's just an amazing place to go for any dentist needs . Krista the hygienist. Is so nice and friendly. Number 1 Dentist on Long Island this is a must once to go for your dental needs. Thank you all.

I'm a new patient at Babylon Dental Care. I've recently had (2) emergencies. I am absolutely amazed…read moreby this place. Sally at the front desk is a doll and absolutely accommodated my requests and fit me into their busy schedule. Dr. Soral is awesome! Very thorough yet gentle. Explained everything in detail to me. I just saw Dr Zerbo the other day, after being referred to a specialist for my particular case, I was astonished when he called me that evening to check up on me. If you're looking for a new Dentist, look no further than Babylon Dental Care. They truly exemplified the meaning of a professional, caring, thorough oral health care provider! 10 Stars for this place!! -Ed Youskites

Experience was kinda meh... I wanna say I went maybe about a year ago? Good amount of dentists…read morethere I'll say that, so it's not like it's one singular person working. Uhhh recently my filling literally fell out though. I'm not even kidding. And it's been maybe a year or so? Have tried calling several times since it fell out and nobody answers the phone.. tried calling the patchauge office nobody answers the phone there either.