Magic Mops has failed to show up for any cleaning appointments for the last 3 months. I hired them to take care of my elderly in-laws house cleaning. They are in their late seventies, one with dementia and they have 3 Down's syndrome adult children that live with them. The house requires bi-weekly cleaning and I hired magic mops to give a helping hand. Initially they did so, but back in November, they inexplicably stopped. I was not made aware of this until we had a sudden death in the family and I travelled to visit. Now, while having to deal with this unfortunate and terrible situation, I had to also try to deal with magic mops. I called, left messages, I even used the text function on the website but to no avail. I have yet to hear back from them in over two weeks. All I wanted was to get the situation sorted out and get the house cleaned while burying a loved one. Not one communication from Magic Mops, but I can assure you they have been and continue to bill my credit card. To say Magic Mops is taking advantage of us is an understatement, and to think they would continue to bill for services they are not performing for an elderly and mentally handicapped household is abhorrent. I cannot begin to explain the frustration. This review is all I can do to warn you against using this unscrupulous and untrustworthy company. I hope they read this and finally reach out to me to remedy the situation. I will update if they do so. If I could leave ZERO stars I would. read more

Don't waste your money. When you add the mop to wrink it out it wrinkles,up. NO customer service at all. BIG MISAKE!!!the screws come out and water goes everywhere. read more

Extremely disappointed. Magic mops was my last resort since I needed someone last minute and every other cleaning company in the area with reasonable reviews was booked for the day. I should have waited... I assumed that the negative reviews were just part of an unlucky few that received bad service on of the company's bad days, I don't think that's the case. First off, all the information and prices listed on their website is incredibly inaccurate so don't count on that. I called and requested that my kitchen be cleaned, floors swept and mopped and general tidying be done in the den and hallway. They told me there was a 2 hour minimum and that was fine. When the woman arrived it took her over two hours just to clean my kitchen, which was mediocre at best. She didn't clean the countertops, just took things from one end of the kitchen to the other. You would think that because it took her so long she would have done something magical but no. It took her TWO hours to put dishes in the dishwasher, clean out the microwave, wipe down the stove and take out the trash. She didn't clean the fridge or the oven. She couldn't even empty out dirty mop water sitting in the middle of the kitchen. As for the other areas of the home I asked her to clean, she completely disregarded them. Didn't touch them. I've hired plenty of companies to clean my home and Magic Mops was by the far the worst and most inefficient. An added bonus! Apparently when you pay for 3 hours of cleaning, that actually means 2 and a half hours and a smoke break! She told me she needed to step out of the kitchen because of the smell. At this point all she had done was clean out the microwave and throw the dishes in the dishwasher so there was no smell but I let it go. I go outside to find her sitting in her car, on her phone, smoking a cigarette. I left to take my dogs to daycare, came back, and she was still sitting in her car. I feel used and ripped off. TAKE YOUR BUSINESS ELSE WHERE THEY NEED TO GET THEIR ACT TOGETHER. read more

The goal of a review should NOT be to beat someone or a company up, but to identify the problems/concerns you had. This companies rating were pretty good- we are looking for someone to clean our house every week- so we thought we give them a try and they had a cleaning deal through Amazon Local. When I booked the cleaning I was told that they would be at my house on Friday at 1.... Friday at 1:20 the owner called me stating a cleaner had a family issue causing a ripple in their day and they would need to reschedule. I was sad... now we have to clean... but she said she could reschedule. I said ok- what do you have available and she said well, oh- i'm not sitting in front of my computer i'm at lunch.... ummm, that's not very professional of you. So, she called me back and assured me she would have someone right out Tuesday (Monday a holiday) at 9:00 to handle for me. I am usually in the office by 745, but I stayed home this morning to meet the cleaners for first visit and find out what they typically do to ensure my expectations when I come home were realistic. 915.... still no cleaning folks. then I get a call... the owner, again... ironically someone's care won't start and they just found out. My review cannot comment on their cleaning ability, but I can tell you that on professionalism and punctuality-- it is a total F. Thank you to Amazon Local who immediately gave me a refund on my voucher. I am sorry vendor for posting a negative review- maybe you had a great response to your coupon on Amazon and got overwhelmed- but I lost a hour and 40 minutes productivity this morning and still have a dirty house-- but at least my staff were on time. read more

I gave ONE start because zero stars isn't an option. I had a cleaner (the same girl) come out to my house to clean for a few months and I thought she did a great job. Then all of sudden she called out THE DAY OF, 15 minutes before she was supposed to be at my house. Magic Mops called me to let me know she would not be coming 15 min prior to my scheduled appt and sent someone else, who did NOT do a great job. The NEXT month same thing happened. Last minute call out. Only this time they sent me a girl who had a "trainee" with her. First the "trainee" tried to SIT on my couch, and then he sat in the car for the remainder of the cleaning. THIRD month in a row, my girl called out AGAIN. I told Magic Mops to find me a new girl to come regularly. FOURTH month no call no show AND I got charged. F*#% this company. Do not use them. read more

Highly disappointed in this company- I set up a 2 hour cleaning for my parents, I'm in California, and made sure to let Magic Mops know this was a gift and my parents have some health issues so it was really important to me I got them a good, safe cleaning. They no showed on my parents!! Left a message with a woman the following day, chatted with a rep on their online service- not one call or e-mail back. How unprofessional! I do not recommend. read more

RATING: ZERO! I used this company in December in prep for a family gathering I had at my residence. I was very specific that my 4 bathrooms were my primary concern. The young lady that cleaned them left the hard water stains in my shower stall noting "I could never get them clean". I had to clean it myself. For that occasion, it was scheduled for a certain time and I got a call that they were behind schedule. I figured I'd give them another chance and had a special for a 5-hour cleaning this morning at 9:30am. I received a call at 9:25am stating the ONE PERSON scheduled to clean my 6-bedroom home had an emergency. I have no words other than look for another company for your cleaning needs. read more

This entire situation was a cluster f@#k. Showed up 3 hours late. Nobody contacted me to let me know. In those 2 hours i am not sure exactly what they did. Tried calling and emailing cannot get an answer?? read more

Been with MM for maybe 5 months now. At first things were okay, nothing wrong. But over time, we began to notice cleaners doing a sub-par job, leaving spaces specifically mentioned, uncleaned due to time. We also realized that the web interface wasn't transmitting our booking requests because we had two back-to-back No-Shows in which the person we contacted said they did not see scheduled on their side of things. I'm sure while there are varying cleaners and the quality of service depends on who you get, overall I don't think this is worth the money paid. We'll likely be cancelling future services. read more

The Cleaner that we were promised never turned up and we were sent a replacement that arrived 45 minutes late. The cleaner put grannite cleaner on our wooden floors making them like a skating rink then the wood floor cleaner on the granite. She also did not have some cleaning materials with her so we had to provide some cleaning materials. We put in a complaint to the company and requested a refund for the cleaning with their 200% guarantee. We have send them 6 emails and so far no refund = I did advise them we were going to leave a review if they did not reply- No far no reply to our request. Stay away from this company until you want your home damaged. read more

Flexible schedules with affordable rates. They are very customer oriented. Sign up for their emails to get discounts.

Worst experience ever! Very unprofessional & unreliable. Owner of this compant clearly does not take any pride in his company. I hired this company to do a cleaning of my office building. I scheduled online (which was convenient) I booked 2 cleaners for 3hrs. Well the day of the scheduled cleaning, only 1 cleaner showed up (1/2hr late), the other cleaner was nowhere to be found. I called the company to see what they planned on doing about this but only got their answering machine service. The cleaner who did show up had on flip flops and brought a small bucket of cleaning supplies & vacuum. After 2.5hrs she "had to leave" and said she would contact me to come back and finish the job another day... The cleaning she did complete was not even done very well. The next day I called Magic Mops 3x, each time got their answering machine & left a voicemail- no call back. I called the following day finally someone answered, I told them not bother sending anyone to finish the job I was very unhappy and that I was only willing to pay for the 2.5hrs of cleaning completed- they had charged my credit card for the full price of the cleaning. The lady on the phone said she would speak to the manager and he would get back to me. Well the manager never called me back, I had to call everyday for the next 10 days (mostly leaving voice mails), never got a return call from anyone. Finally 2 weeks later my credit card got refunded partially, but they did not refund me the proper amount- overcharged me $25 more than it should have cost for the 2.5hrs they actually cleaned. Do not use this company! read more

DO NOT HIRE THESE PEOPLE! If I could give a zero rating I would. PLEASE READ as this is very important. I will be reporting this company to the Better Business Bureau for horrible customer experience and operations. I recently moved into a new home and wanted to get a consistent cleaning service. I booked Magic Mops to come out 11/20/17 to clean my home prior to Thanksgiving. The day of the cleaning I get a text message stating they can't get a hold of my cleaner, my appointment was 9:30 am and I received the text at 9:45! I am a working mother, I cannot rearrange my schedule for them. Finally, they found a cleaner to come clean that day. The cleaner arrived at 11 am and smelled like cigarettes. Here are the list of issues I found with this cleaning experience and result: Preparedness: No vacuum, used mine no mop bucket, used my KITCHEN sink told me she was going out to make a call to her boss, found that she took a cigarette break, not conducive if she's paid hourly Effectiveness: Soap scum build up in master bathroom frameless shower, she advised it would not come off after using; vinegar and 2 cleaning solutions, I noticed she used a rag to scrub. In my experience you need an actual scrubbing tool (brush or cleaning sponge) in order to properly clean a bathroom (especially a shower) After she left I scrubbed the doors myself Cleanliness: wore her shoes in the house that she used to walk outside, also wore them in my 1 year old daughters room where she crawls around and plays did not vacuum my wood stairs, only wiped them down with a rag (my stairs have carpet stair treads, so a vacuum would have been necessary as you cannot wipe away cat hair from a carpet tread) did not wear gloves during the cleaning yellow cleaning residue solution left on my white bathroom counter (a few puddles not wiped down) mopped floors with just water, no cleaning solution or floor disinfectant did not wipe down or dust window panes tables weren't dusted stainless steel bar stools covered in pet hair at the base was not wiped down base boards still had dust She was hired for 4-5 hours, since she finished in 3 hours you would assume she would take the time to really deep clean and make sure everything was satisfactory. I also thought about asking her to be more thorough but at this point I was so disappointed with the overall experience I wanted it to be done with. After my experience, the company apologized and stated this cleaner was new and to please give them another chance. Well today was the chance, 12/20....they told me their best cleaner was going to come at 9:30 am, it is 9:40 and I called. Guess what??? Same problem, I was told they cannot get a hold of her and sorry but we don't know what to tell you. This is the worst experience I've ever had with a so called "professional company". You guys need to really be more customer orientated, fix your operations, find reliable cleaners. read more

They didn't even show up. After calling the answering service some ione called to reschedule. WTF? She must be as stupid as the person that owns the franchise. They charge you $25 to cancel. They need to pay me $50.00 for a no show and no call. There must be other services that need the work. I hope that they can experience a company so inconsiderate like there. I'm taking this to the headquarters. read more

This company cancelled my appointment less than an hour before they were supposed to arrive. I was assured that the charge on my card was just a hold and that it would not process. It is almost a month later and I still can't get my money back or even anyone to answer the phone. read more

Don't hire this company! My house is an Airbnb, so I depend on a good cleaning service for my business. Magic Mops was supposed to clean on Monday, July 16, 2018. No one showed up. Peter called the following day to apologize and I said that was fine, but I had guests checking in that day which was Tuesday, July 17, 2018. I live out of state and cannot check up after my house is cleaned so I must be able to rely on the company. Peter assured me my house would be "guest ready." Well, guess what. The guests who checked in said the house was filthy: ever bottles on counter, old food in fridge, condom wrapper on living room floor, etc. I spoke with a woman, explained my issue, and she replied someone would return my call. No one even bothered to do that. read more

I always feel bad when I have to leave a bad review but I feel even worse when I feel ripped off. So if I can save someone from that fate so be it. I bought a deal chicken deal for this company. The deal was five hours of cleaning for $109, I was very pleased. I love the deal sites for finding new companies to use for all sorts of things. So I called and made an appointment, I was going to be out of town for surgery. However my mother was house sitting so I thought Perfect!! I was not happy or pleased at all when I got home just two days later. They told me to write up a list that I wanted completed. It's like they didn't read it at all. I'm pretty sure the cleaner just feather dusted the whole house plus decided on her own to launder my towels, which she did incorrectly. Now I'm sorry but when I hire a cleaning company I'm expecting they are going to scrub, buff and get sweaty!! So I emailed the owner with my disgust of the work done. He called me back and said he would send another girl out and she wouldn't leave until I was happy. I said great! My husband called to schedule the time and at that time their very rude office manager let him know, no that deal is only a promotional cleaning. That doesn't include deep cleaning so everything was ok but they couldn't dust the blinds. Ok whatever even though you are not saying the same as the owner but whatever lets get this done. So they come again, and well at least this time the mirrors were cleaned and most things were dusted. Apparently cleaning all of the faucets at the sinks was deep cleaning, they were left so dirty. Also cleaning the glass on my dining table was apparently deep cleaning. Cleaning the master bedroom shower was deep cleaning. There is no way this company spent five hours cleaning my home. Now I know it was a deal chicken deal but the company doesn't understand what that's all about apparently. That's fine if that's all you want to clean but I deserve money back then because I did not receive a 5 hour house cleaning, at the most 2 hours. Also it showed the value of the deal at $225. If I had paid that amount I would have called the cops because they basically stole from me. I have used other cleaning companies and individuals and they all put this company to shame!!!! So BUYER BEWARE if you want to spend the same amount but have someone just feather dust your home and smoke cigarettes the rest time call MAGIC MOPS!!!!! read more

I recently had Magic Mops come clean my house after seeing them advertised on a discount site. I'm typically very skeptical with cleaning companies or letting anyone in my house to walk around unsupervised. I'm glad that I gave them a chance. The girl who came to clean my house was very nice, she did an excellent job, was on time, and very professional. I plan to have them clean my house on a regular basis now. I've used other companies, and had to have them come out to re-clean after the cleaning crew left. This time, my husband came home and was really impressed what a good job that one girl could do in 5 hours. I would highly recommend Magic Mops! read more

Log story short I was pissed that their cleaning ladies lied about how long they worked, it took 4 weeks to get a refund, cleaning was excellent also cancelled on me last minute which cost me fees at my apartment. 3 stars for bad customer service read more

Thank you Magic Mop Cleaning! The employee you send to my house on June 17th, 2016 did an awesome one time move out cleaning on our 4 bedroom 2 bathroom house! It's cleaner moving out than it was moving in! I highly recommend this company. We passed our move out inspection! Again thank you! read more

After a recent hospitalization I felt overwhelmed with day to day items and decided to call Magic Mops Cleaning. I only scheduled a two hour clean to do my two bathrooms and my tile floors. I take care of the rest. Kimberly did a fantastic job!!! She arrived on time with her supplies and was an extremely thorough cleaner even doing a few odd items to fill up the two hours. I would not hesitate to recommend her and Magic Mops to anyone who needs their services. You rock Kimberly!!! read more