Can't believe this place is even in business nothing professional or efficient about this business horrible customer service horrible experience and the person whom claimed to clean my carpets well he half ass it and both people I interacted with the women on the phone and the guy who came to do the service both had bad attitudes and were just ignorant. read more

This company has worked for me for years. They are dependable, courteous, engaging, thorough. They have cleaned my carpets, my rugs, my sofas and chairs. Their estimates have been accurate and if I needed another extra, they were so accommodating. Anyone who is dissatisfied with this company is probably dissatisfied with every company. I trust these guys. I appreciate these guys. I will always call on these guys! read more

Professional, reliable and thorough. I have used that many times and wouldn't go anywhere else.

The first sign to NOT go with this company should have been the lack of a professional looking web-page that also lacked a direct pricing guide. The second should have been the attitude portrayed by the owner on the poorly made web-page. He... claims other carpet cleaners do a bait and switch, I have had other carpet cleaners provide a service and NONE have pulled that in the Johnstown area. The same goes with several friends and family members that I spoke too. So do not believe his lies that he portrays on his webpage. When I called I was quoted a price over the phone of $110 dollars that I made the person REPEAT and then wrote down and emailed to my husband to verify that was the price we were willing to pay for services. This was on my THIRD attempt to contact them for an estimate. The first was via email, the second was on the phone where they said the person performing service had to give a quote. The third they gave me a direct quote over the phone after I told them it was the third attempt. We felt it was a great deal and not worth the effort of shopping around. The carpet cleaner was over 30 minutes late for the assigned appointment time, which would have been fine if the dispatching center would have informed me of this. Because of this my child missed his nap which was a GREAT inconvenience. The person they sent and his daughter did a WONDERFUL job cleaning the carpets and he was truly sympathetic to the fact that I was indeed misquoted. He even gave me the owners number at my request. Understanding that I feel that I was bait and switched much like their website advertises against. When I called Mr. Owens he was condescending and did not treat me with the respect a well educated female deserves. I think from his attitude I would have gotten better results if I was male and complaining. I would hire the TECHNICIAN again in a second, which is the only reason they received two stars. He was great, my carpets look great, but due to the misquoted price and condescending attitude of Mr. Owens I would NOT recommend this company. read more