I bought my sister a gift certificate of $180.00 for her birthday to enjoy a massage at Rapture…read more When she was filling out the form they asked her to provider her pronoun. This was not an optional question however it should be since its personal. She declined to answer the question online and by doing so could not complete the form. She went to Rapture in person on her appointment date to fill out any forms needed for the massage. She's been to spas before so she knows the routine is pretty straight forward when you're there. In this case however, it was not. While there she was told by a Rapture employee that she would have to answer the question and disclose her pronoun that she prefers. She explained to them that this is not necessary and that she doesn't feel comfortable disclosing this information to them or to anyone else for that matter. Rapture declined service due to this unnecessary, and what should be optional question to answer. They literally told her that they can't provide a massage service that has already been paid for through a gift certificate because she wouldn't disclose her pronoun preference. The employee also said this was required in case of an emergency. What emergency service would actually care or even ask what someones pronoun is? They don't. Furthermore, Rapture didn't even offer to refund the GC even though they weren't providing the service. The least they can do is provide a refund. That would be the descent thing to do. Not decline service and keep the money. Rapture, I have issued a charge back on to my credit card for services not provided.

I've recently been trying to navigate the health care system, and it has been challenging and…read morepainful. Like many others, I have been overwhelmed by our current social context, work, and trying to assist my kids with schooling at home. Time for self-care, right? (Insert sadness). I started work earlier today, moved meetings, and left early, so that I could make this appointment. Needless to say, I was looking forward to some compassionate, skillful care. (Insert more sadness). I arrived five minutes early as instructed. Knocked and waited. Knocked and waited. An individual come to the door and explained that she was part of another business and asked me to wait while she checked with Carol downstairs. She came back shortly and explained that my appointment had been cancelled? Pardon me? "Yeah, your email didn't work, so your appointment was cancelled." "My email?," I asked incredulously. "Yes," she confirmed. Stunned, I went back to my car to check my email. After all, I may have missed the cancellation email. After searching my email, there was no cancellation email. Instead, there were THREE emails, including one from yesterday, affirming my appointment (photo below). This is advertised as a woman owned, minority business, and it's on the Hilltop! I was looking forward to supporting this business. Miscommunication happens, client error happens, we all miss the mark sometimes. I get it. Those things do not and should not define this business--but the mark was missed today. You could have helped to correct some of this by: (1) ensuring you cancel appointments, to be considerate of other's time. (2) It would have been a small, but kind gesture to come to the door, meet me yourself, and explain. The lack of the aforementioned has left me even more weary and feeling unvalued as a potential client. (Super sad). Yelp fam, have any suggestions for therapeutic massage in the Tacoma/Lakewood/Steilacoom/University Place/Fircrest area? Please send me a private message.

hands down, Excellent is the best massage available! I have been a client for over a year and I…read morereceive treatment at 3 week intervals to maintain my body so I can consistently deliver professional services at my own labor intense job. I guarantee this service provider(Irene) is knowledgeable, professional and experienced, extremely. many chronic symptoms of wear and tear on my body have shown definite improvement over the past 14 months. The massage space is lovely, parking is a breeze ... fantastic central and accessible location. I couldn't be happier with my massage therapist!

I've known Irene for about 5 years and was blown away with her work when I received a massage from…read moreher in her Seattle office in 2016. I've been getting massage for over 15 years and am very selective with who I see. She has the magic touch and is very intuitive and knows her anatomy. She has heart and passion for her work and loves her clients. I moved back to the east coast in 2019 and on several occasions wished that she were closer so I could see her on a regular basis. I have not found a massage therapist here quite like her as my expectations are high! She has the whole package. Professionalism, care, experience, heart, knowledge, intuition and much more. Anyone who can call her a friend and regular massage therapist is very blessed. Book an appointment with Irene and you will be so glad you did.

I get deep tissue massage for an old back injury from about twenty years ago. I have tried…read morechiropractic, trigger point injections, hours in a hot tub....the bottom line is that after nearly 20 years, the only thing that lasts two weeks is a true deep tissue massage. That's what I call good, quality care. I see Stephanie, as when Bruce retired, she was the next closest to Bruce's style of massage. I am so glad she is still there after Bruce "gave up". I mean, retired. I really appreciate Perla at the front desk, as she always reminds me when my next appointment is and always has a smile on her face.

I was looking for a new massage therapist and found this place on Yelp…read more It took a bit, about a month to get in as a new patient, which I'm cool with. I scheduled with Christie and I am super glad I did! She is really sweet and kind, able to ease my sore muscles. I've only seen her a total of 3 times (having to relocate due to spouse's job) and each time I've felt happy, at ease, and relaxed. I'm gonna have a hard time finding another massage therapist in Vancouver! :( I highly recommend Christie! She will take care of you!

Okay, no kidding, this guy is bar-none the best! I have seen well over 100 massage therapists (not…read morean exaggeration) over the years and take extremely deep pressure-so, needless to say, I'm a tough one to please. This guy knows the body, understands the anatomy and physiology of how our systems work and will pick up on spots you didn't know were affected. His office is clean, peaceful and decorated exceptionally well. He is not at all what you would expect in such a good way. He does do promotional prices so call and ask-worth every penny! Derick will give you the most thorough, most therapeutic and professional massage session you will ever have. I felt 100% comfortable every step of the way and loved his sense of humor! Would recommend him above anyone I've tried in this state. Give him a try because you won't go anywhere else after seeing him.

Can't speak on the quality of their massages, im just writing this review to let everyone know…read morethey've actually moved their business out of Washington state.

UGH IF I COULD GIVE YOU NO STARS!!!!!…read more These guys were at the top of my list when I searched for massage places that accept worker's compensation insurance. I visited their website, reviewed all their services and read their reviews. I was eager to get relief from a job-related injury. However, I quickly discovered they are no longer willing to help. They advertise on their website that they assist with bodily and work-related injuries, but they have stopped doing so because they don't get paid the way they want when dealing with L and I. I was told this directly by a team member when I called. It's unacceptable that the medical field prioritizes profit over patient care. I injured myself on the job through no fault of my own, yet I am being denied proper treatment. This is selfish and unjust. If you want to retain customers, update your website immediately so people in genuine need are not misled or left suffering.

Literally a hidden-gem! I was pleasantly surprised by this establishment and the amazing massage I…read morereceived from Stephanie. I receive regular massages and facials (high end to medium standard/locally & during my travels) so I am very experienced in spotting a quality spa and know what great service looks like! The dim lighting and ambiance is very nice and calming. The establishment feels exceptionally clean and nicely decorated, even the waterfall faucet was fascinating! Not high end but good enough, great quality massage spot. My masseuse, Stephanie, is so skilled, has great technique and was in tune with my body. She truly has the magic touch and maintained the firm pressure that I like. The customer service was excellent from all of the staff members. I love how easy it was for me to book online (a requirement of mine), even last minute booking worked out well! BUT...I should have CALLED to book as it is required to receive the $10 off of the first massage. Oh well, I love to support small business. The location is fairly easy to find with the help of Google Maps but, can be hard to spot since I do not recall seeing a business sign along the main road (I could be wrong). They share a building and entry with another business (I think it was some insurance company). The massage business sign is on the door so you know it's the right place! I was so pleasantly surprised by University Place Massage. I will definitely be a regular here with Stephanie. I highly recommend checking this place out ASAP!

They came in clutch. I had originally booked a massage place near this area but that business…read moredidn't open when it was suppose to. Looked around on Yelp and found this place who was taking walk-ins. Service was great! Tony massaged me. Highly recommend him! I felt relaxed afterwards. The massage came with hot stones at the end. Definitely will not be asking for that because that was hhhhhot. Not a pleasant experience but other than that, 5 stars. Apparently there is a weird smell to the place per the customer that came after me. I didn't smell anything but it's probably because I'm used to odd smells living in an Asian household.

The massage itself was great! It was painful but a good pain since I left feeling so refreshed. My…read morehusband and I both got our massage in the couple room at the same time. I did the combo while he did the full body massage. It's pretty loud in terms of privacy and noise level but I still managed to fall asleep. They have their own parking lot space around the corner. There was a bit of language barrier and confusion but they were generally nice and used Google Translate to communicate when there was confusion. Will be going back!

Just left a 2 hour massage with Toni. It was amazing! Perfect way to treat myself to some…read morerelaxation and self care. Toni is friendly and the space is calm and welcoming. Books out quite a bit in advance so it takes some planning to get in, but gives you something to look forward to. I will be back.

Toni provided a massage that did two things perfectly: (1) gave a phenomenal stress-relieving…read moreexperience during the massage, and (2) furnished tension relief in my muscles and joints that lasted a long time after the massage. I felt great immediately after the massage, but felt even better and more relaxed a few days later. And that's something I've found to be rare among massage therapists.

This spa is top notch and excellent, it's setting is very tranquil and relaxing, I have to mention…read moretheir massage is excellent, especially Jenny's deep tissue massage, it relax my whole back and body, and their massage music is so relaxing, it is not the typical massage music, it is relaxing guitar music and oldies classic music, it was so relaxing I felt asleep. I highly recommend this spa.

Jenny at this place is the best of the best!!…read more I had an amazing experience at this spa! From the calming atmosphere to the friendly, professional staff, everything was perfect. The massage was tailored to my needs, with just the right pressure, and I left feeling completely relaxed and refreshed. I highly recommend this place if you're looking to unwind and recharge -- I'll definitely be back!

When think of a massage, you think of calm relaxation, but thats not what I got. The guy who worked…read moreon me was hacking and coughing his ashtray breath on me the whole time, left 3x to go assist the front desk and then at the end of the session, folded me up like a pretzel 7 different ways very quickly and abruptly which was actually painful. He was clearly in a hurry and just wanted me off the table and out the door. Then had the audacity to ask if I wanted a punch card, no, but I'd like to punch you Sir!

Advertising a price for massage online and not honoring it when I arrived. 10/01/2025read more