Robin, an exceptional esthetician, genuinely cares and is incredibly kind. My face always looks and…read morefeels amazing after her facials. While everyone at Serenity is wonderful, today's facial was truly exceptional.

Absolutely incredible experience! This was the best massage I have ever received. My leg was so…read morestiff and tight before my appointment, but the therapist knew exactly how to fix it. I walked out feeling completely relieved and relaxed. Thank you Rio!

Literally a hidden-gem! I was pleasantly surprised by this establishment and the amazing massage I…read morereceived from Stephanie. I receive regular massages and facials (high end to medium standard/locally & during my travels) so I am very experienced in spotting a quality spa and know what great service looks like! The dim lighting and ambiance is very nice and calming. The establishment feels exceptionally clean and nicely decorated, even the waterfall faucet was fascinating! Not high end but good enough, great quality massage spot. My masseuse, Stephanie, is so skilled, has great technique and was in tune with my body. She truly has the magic touch and maintained the firm pressure that I like. The customer service was excellent from all of the staff members. I love how easy it was for me to book online (a requirement of mine), even last minute booking worked out well! BUT...I should have CALLED to book as it is required to receive the $10 off of the first massage. Oh well, I love to support small business. The location is fairly easy to find with the help of Google Maps but, can be hard to spot since I do not recall seeing a business sign along the main road (I could be wrong). They share a building and entry with another business (I think it was some insurance company). The massage business sign is on the door so you know it's the right place! I was so pleasantly surprised by University Place Massage. I will definitely be a regular here with Stephanie. I highly recommend checking this place out ASAP!

UGH IF I COULD GIVE YOU NO STARS!!!!!…read more These guys were at the top of my list when I searched for massage places that accept worker's compensation insurance. I visited their website, reviewed all their services and read their reviews. I was eager to get relief from a job-related injury. However, I quickly discovered they are no longer willing to help. They advertise on their website that they assist with bodily and work-related injuries, but they have stopped doing so because they don't get paid the way they want when dealing with L and I. I was told this directly by a team member when I called. It's unacceptable that the medical field prioritizes profit over patient care. I injured myself on the job through no fault of my own, yet I am being denied proper treatment. This is selfish and unjust. If you want to retain customers, update your website immediately so people in genuine need are not misled or left suffering.

I had such a great massage here! I opted for a 90 minute relaxing Swedish massage and was able to…read moreget an appointment the same day. The masseuse was really great and I felt so relaxed. I also think the pricing is really great, only $100 for 90 minutes is a steal!

I highly recommend this place. I liked the atmosphere, people, quality of the massage and price…read morepoint. It was all exactly what I needed and am so happy I stumbled upon this place! Will definitely be returning in the future.

Great massages and customer service! Always able to fit you in last minute as well!..read more

Since they are one of the legitimate massage places, they get a lot of business so it's best to try…read moreto get an appointment ahead of time. Conveniently located next to BECU on Bridgeport rd next to the Dollar Tree and a lot of other businesses that get foot traffic as well as bus service.

I get deep tissue massage for an old back injury from about twenty years ago. I have tried…read morechiropractic, trigger point injections, hours in a hot tub....the bottom line is that after nearly 20 years, the only thing that lasts two weeks is a true deep tissue massage. That's what I call good, quality care. I see Stephanie, as when Bruce retired, she was the next closest to Bruce's style of massage. I am so glad she is still there after Bruce "gave up". I mean, retired. I really appreciate Perla at the front desk, as she always reminds me when my next appointment is and always has a smile on her face.

I was looking for a new massage therapist and found this place on Yelp…read more It took a bit, about a month to get in as a new patient, which I'm cool with. I scheduled with Christie and I am super glad I did! She is really sweet and kind, able to ease my sore muscles. I've only seen her a total of 3 times (having to relocate due to spouse's job) and each time I've felt happy, at ease, and relaxed. I'm gonna have a hard time finding another massage therapist in Vancouver! :( I highly recommend Christie! She will take care of you!

Jenny at this place is the best of the best!!…read more I had an amazing experience at this spa! From the calming atmosphere to the friendly, professional staff, everything was perfect. The massage was tailored to my needs, with just the right pressure, and I left feeling completely relaxed and refreshed. I highly recommend this place if you're looking to unwind and recharge -- I'll definitely be back!

This spa is top notch and excellent, it's setting is very tranquil and relaxing, I have to mention…read moretheir massage is excellent, especially Jenny's deep tissue massage, it relax my whole back and body, and their massage music is so relaxing, it is not the typical massage music, it is relaxing guitar music and oldies classic music, it was so relaxing I felt asleep. I highly recommend this spa.

I think the massage service provided at this site is excellent. However, the business billing is…read morevery unprofessional. I had a monthly subscription. I had my last massage in Feb 2026 or early March 2026. After my treatment, I informed the woman at the front desk I wanted to stop my subscription. I asked her to remove my credit card from my account. My husband kept his subscription and we changed that to his credit card. On 3/23/36, my credit card was again charged the monthly subscription price of 89.95. I did not notice this until I was checking my account around 4/10/26. When I called, the woman on the phone said: "I called you". In checking my phone, there was a message that she had called. So, I asked for a refund or reversal to my card and nothing happened. So I just spent 89.95 for no service, that is fraud in my book. Today, was checking my account again and my card was charged $50 on 5/19/26 for a service my husband had. I called again and a very apologetic woman said she would take the card off both accounts. So treatment service is great. Mishandling money is unacceptable.

I visited this location after trying to schedule an appointment for over a month at both Lacey and…read moreUniversity Place and having my appointment cancelled because the massage therapist was sick. This is definitely the season and it effects all of us so might I recommend we try to practice some of those wise choices that we're required of us during COVID-19, I'm also speaking to those who visit massage places when they're sick. Anyway, I received a gift card. That's the only reason I scheduled an appointment. For health reasons, as a frequent migraine sufferer, I've scheduled monthly massages for myself for over 20 years but since arriving in Wakinekona/Washington, despite my doctor recommending massage as treatment, it's not included in insurance and this place is hella pricey, not just Hand and Stone but almost every massage location I've looked into. However, the staff here are very friendly, professional, and the place feels clean. If you can afford it, then I'd recommend it. Try to be clear with your massage therapist when it comes to pressure. That always seems to be an issue regardless of where I am,this place is very gentle.

Long over due review. Jackie is great! She really listens and works with your level of care needed…read more She has created a great environment for you to relax, and I have been to other places and therapists and she's been the only person that has made me not just completely relaxed but also worked thoroughly on the areas needed the most. I have a hard time shutting off my mind and just relax. Jackie has giving me that, and also, just really working on getting the affected areas to don't scream at me after a massage therapy. Especially after living with chronic back pain that has impacted other areas of my body for years, I can now enjoy and look forward to the next time. Thank you Jackie.

Quiet and comfortable office, very inviting. wonderful masseuse, very professional. I've had…read moreseveral appointments and all have been very relaxing and thorough.

hands down, Excellent is the best massage available! I have been a client for over a year and I…read morereceive treatment at 3 week intervals to maintain my body so I can consistently deliver professional services at my own labor intense job. I guarantee this service provider(Irene) is knowledgeable, professional and experienced, extremely. many chronic symptoms of wear and tear on my body have shown definite improvement over the past 14 months. The massage space is lovely, parking is a breeze ... fantastic central and accessible location. I couldn't be happier with my massage therapist!

I've known Irene for about 5 years and was blown away with her work when I received a massage from…read moreher in her Seattle office in 2016. I've been getting massage for over 15 years and am very selective with who I see. She has the magic touch and is very intuitive and knows her anatomy. She has heart and passion for her work and loves her clients. I moved back to the east coast in 2019 and on several occasions wished that she were closer so I could see her on a regular basis. I have not found a massage therapist here quite like her as my expectations are high! She has the whole package. Professionalism, care, experience, heart, knowledge, intuition and much more. Anyone who can call her a friend and regular massage therapist is very blessed. Book an appointment with Irene and you will be so glad you did.