I really like this place. The deep tissue here is the best in the city. Ignore Kim's review. It…read moresounds like she had a Thai massage, or similar (Chinese, Vietnamese combination). Straddling the customer and "cracking" bones is normal for massages in different cultures. I have had different kinds of massages in different places in the US and the world.
I didn't rate this establishment a five because I don't find them to be consistent. With some tweaking, they would be a five. The website says they are new owners, therefore, I'd like to provide some feedback as a customer who wants to keep coming back. In fact, I wanted to come every two weeks but when I requested a specific person they pushed to just get me in. I went back requesting the same person again and I asked if she was there. They said yes and took me back. I got ready, undressed, and it was not her. I felt conned. They lost two customers every two-weeks (me and my husband.) The therapist they gave me was atrocious.
After several months I decided to give it another go. The new therapist was fantastic and there are two I would like to keep going back to. However, my full body, one hour massage, consisted of my backside only, no arms, no feet. In the past, they may include the top of my legs, my feet. This time I wasn't even asked to rollover. If there isn't going to be consistency with each therapist, then provide a description of what the massage will include, or not. A full body massage usually means both sides of the body, i.e., arms, legs, head, feet, neck. A good therapist won't spend 40 minutes on the back. That has been the one consistency at this spa. Too much time on the back. With some tweaking for the hour massage, please provide what the "full-body" massage includes. This spa could be the best in the city if operated with a desire to want the customer to return. I feel the therapists want me to come back, but the owners just want you to come in and make a quick buck. A resort spa wants you to come in and feel relaxed, but if you feel conned from the get-go that's not relaxing. If you don't focus on making a quick buck, the customers will return and you'll be more successful. It's a basic business model for success.