The quoted price was a joke. No one mentioned all the add on's from a quoted 3 day rental of…read more$166.16 turned into $817.99, including a line item reading "premium Discount" where I was charged an additional $132.04, so I was charged for a discount? I was also charged $11.48 for a line reading "Diesel Vehicle" I DIDN"T HAVE A DIESEL Vehicle??? How about the line reading "Premium Station Surcharge" another $69.94, I picked the car up at the Bologna airport! it goes on and and on. Another line reading "Assistance Service Fee" for $32.48, and "Cross Border Fee" for $40.00, I didn't CROSS ANY BORDER!!!!!!!! There's more! A line reading "Customer Choice" for $68.84, I booked a car for 4 people with luggage, we ended up being only 3 people, if anything, we took a less expensive vehicle???? Shame on you Europcar!!!!!!

Good service at the desk right out of the custom arrivals. There was no queue. I was served…read moreinstantly and they were very fast in processing my registration. I got the best price via cartrawler website. They were the cheapest for the weekend I visited but for sure great service. Smiling and gentle assistant at the desk who also gave me the option between different cars. They do not give u the car keys right away, when you are at the parking lot you have a second stop to do, quite fast, to pick them up and get to the car. Among the different ones I have used in Bologna, this had been the best rental so far. Way better than Avis which has always long waiting. My FIAT Panda was brand new, clean and did it perfectly for me.

AVOID!! They charge your credit card with random amounts even after 7 months!!…read more According to the employee, the "system" was not working well at the time of my booking. She told me that I had to write my name, e-mail address, home address and phone number on a piece of paper and she would send me the contract, the terms and conditions of my renting and the receipt of my payment. She said she was unable to send me the electronic contract, nor could she print it and give it to me. So I was asked to electronically sign on a blank screen with a stylus and believe the employee's words that what I was presented before was what I was signing. I also had to believe that I would "surely" receive my signed contract in my email. I wrote my details on the piece of paper but never received any document. Almost ten days after I had returned the car and returned to my country, I saw a charge of €58,61 on my credit card. I tried to find a contact email of the rental office in Bologna airport and it was quite difficult, but I finally managed to find it. I contacted them asking what the charge was about and also asking for a receipt of my payment that I had never received until then. They sent a receipt and they said that the charge was a mistake and they would return the money, which they did. However, they never sent me the contract and the terms and conditions of my renting. Seven (7!!) months later, I saw a charge of €30.50 on my credit card. I contacted the airport office, they said I should contact the customer service, which I did. They said it was because of a traffic offense of driving on a bus lane and sent me a pdf with the notification, but I cannot confirm it is valid. According to that pdf document, if the fee, which was €89, was paid within 5 days it would have a discount of 30%, and if it was paid after 60 days the amount owed would be doubled, i.e. it would be €178. So, if the notification is valid, I will not only have to pay €178 to the Italian state but also pay an additional €30.50 to Sixt!! And they say it is according to our agreement but they deny me access to it!!! I have asked them 3 times to send me the rental contract with my signature and they don't send it to me. Why is that? Who does that? Why do they hide it? I don't know what to do, I don't know if the traffic offense is true, I was extremely cautious while driving there and I don't remember driving on a bus lane. I don't know if they just charge random amounts to unlucky customers' credit cards, betting that they won't see it or they won't bother with it. However, I understand that they have kept my credit card number until now and can charge me amounts, either by "mistake" or by providing documents that I cannot confirm their validity. Please avoid renting from them! You may pay €20-30 less but it is totally NOT WORTH IT! You will have to constantly check your credit card for random charges and spend so much of your time on emails and lawyers!! AVOID AVOID AVOID!!!

The airport at Bologna is not too large and there a couple of different car rentals available (all…read morelocated at the same row of desks). When we booked our weekend trip to Verona, we found a pretty good deal for a small car at Sixt, so we decided to try Sixt. We landed around 22:15 in Verona and because we only had carry on luggage, we could walk right to the desk of Sixt. When we arrived at the desk, nobody was sitting there and there wasn't even a note stating were the person was and what time he/she would be back. All the other car rental companies had at least one person at the desk, while other persons were at the garage. At Sixt, all of this was done by one person (but without any communication to the customer :( ) Fortunately, after 15 minutes, somebody arrived and we were helped quickly after that and were very happy with our Fiat 500 we got :) Finally, when handing in the car at the end of the weekend, it showed that the missing person at the desk was not just a one-time thing: again there was nobody at the sixt desk, while there always was at least one person at all the other desks.... Again we had to wait for about 15 minutes for the person to arrive. For companies like this, I don't understand that they don't communicate clearly to their customers. Best would be to at least always have a person sitting at the desk that can help people....

Avoid at all costs. The rude return guy was determined to find anything wrong with the car so they…read morecould charge me. He calls me the trunk to show me a string that was broken. I said I had no idea what that was and if it was like that before I got it. He said I should have e taken pictures before I got the car. Who takes picture inside a trunk looking for a string? They wound up charging me an extra $350 for a broken string.

I thought Hertz was quality, but this outfit was not good…read more First, they cheated me on fuel. They asked if I wanted to return the car with full or empty tank. If empty, they would just charge me an average price per liter. I said I would return the car full, as I always do. Upon return I found out that they had put "PFO (prepaid fuel option) accepted" in my agreement, which means that they charged me another 100 Euro for a full tank, regardless how much is in the tank when you return it. Lost 100 Eur on that one. Then, I forgot an iPad in the car. My fault of course, but I would expected a reputable company to find it and offer to return it. I called them immediately, and the guy said he couldn't take this info on the phone and gave me a very long, non-company email address, which of course did not work. Tried to call again, but nobody picking up the phone. Have now sent a fax, but don't really expect any results. So, my recommendation; be very careful with the "prepaid fuel option" and try another company at this airport.

Stay away. They might have the best low price but they…read moremanaged to sneak in my bill a surcharge for late car pick up (after 23:00) when my declared and announced flight was landing at 22:55. I was kind of blackmailed with the surcharge at pick up... so basically "pay land ride or walk". Really not a friendly counter employee and rules and foot notes hidden in their terms and conditions which in my case I could not review in advance as my booking and pre paid fare transited through one of the main resellers (Cartrowler). So be aware of this. I could not get the extra fees reimbursed.... And they'd help desk email contact took more than 2 weeks to reply to my initial complains... and I had to write twice. Car hired was good despite they tried to assign me a diesel car at first which I strictly refused as I paid and booked a petrol one which does not create issues getting in any city center. Never again.

Absolutely appalling company. DONT USE THEM. Read other online reviews. Total scam. As others have…read morewritten - everyone in the line had some problem with their booking. After waiting in line for more than half an hour, my paid for reservation was cancelled because I arrived later than expected. The plane had been delayed and they told me that they did not know what plane I was on even though I had entered that in their "express" booking form. I was then offered an "upgrade" which was going to cost more than double the original booking. I told them where to shove it and went to the Avis counter.

DO NOT DO IT!!!…read more Worse company in ITALY. By law, you are allowed to drive in Italy with your legal driver license from your country of origin. When we booked a reservation we entered our license information from the US, no error message was given, it allowed us to make the reservation. Upon our arrival at the airport in Bologna, they refused to give us our rental because we did not have an international drivers license. Also, they refused to give us our money back. This is a total SCAM, they allow people to book a car and then they refuse the rental without giving you your money back. I have been traveling through Italy for about 3 months, we have driven everywhere and had never had any issue with other car rental companies. DO NOT DO IT, DO  NOT RUIN YOUR TRIP, DO NOT RENT FROM goldcar.

Goldcar is the nastiest rental car company on the planet!!!…read moreI've been bitten once by this bunch of criminal already, planning to NEVER return but I gave them a chance and I've been bitten again. Stay off like the plague from them, their only interest is to suck as much money as they can. Long story short, I returned the car one day later. I had paid euro 130 per 10 days, and this bandits, have charged euro 160 for ONE extra day. Leave them!! Stay off!! On top of that the hostess at Bologna airport is the highest unpleasant, bossy, never smiling hostess I ever seen in my life. GOLDCAR YOU MUST GO BANKRUPT, AND YOU WILL