Our sump pump failed within 3 months of buying our home in 2018, flooding our entire basement. Because of our location our home warranty company didn't have a plumbing company in network. We were able to hire a plumber of our choice but had to get an invoice and wait for approval before work could begin. If we went ahead with the work without approval, we would be on the hook for everything. Alex was extremely patient and understanding of our situation and while waiting for approval went above and beyond to stop the flooding and ensure no further flooding would occur until we got approval from the warranty company. He stayed until he was sure we were out of the woods. Needless to say, he fixed our sump pump issue, and we haven't had any since. Since then, we unfortunately have had other issues with our plumbing and without hesitation he is the first and only person we call. Alex has pulled our fat out of the fire now on MULTIPLE occasions. He has come on short notice, at the end of his day when I know he would normally be going home because he knew we were in a bad situation and once stayed until 10pm because he was determined to find the issue and resolve it. He was also our go to when we wanted a water softener and house filter installed. He explained in detail and demonstrated how the system works and told us to call if we had any further questions. Alex treats you like family and takes a personal investment in ensuring you and your family are taken care of. If you have plumbing issues THIS is your guy. And THIS is your company. Without question. read more