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Madtown Chicken N' Fish

3.8 (4 reviews)

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McDonald's - Filet O Fish Meal

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2.0(74 reviews)
1.7 mi•South Campus
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food was made exactly how i wanted it and was made fresh. antonio and lane were very helpful,…read moreservice was very quick and i was in and out in 10 minutes (regardless of it being 2am and very busy.) definitely my go-to mcdonald's in madison!

tldr: AVOID THIS LOCATION. Staff lied about a promised voucher and falsely claims he never even…read moretook our order, then the "manager" fled the store when we called corporate. Expecting a response from McDonald's corporate soon. Full version: Worst McDonald's experience in 25 years. We initially ordered only drinks. A staff member who identified himself as the manager, "Dominic" (no name tag to confirm), told us our survey voucher couldn't be used because we hadn't ordered food. He then left and brought over a male employee. That employee told us directly that we could place a new order and use the survey code on it, so we ordered food, completed the online survey, and wrote the code on the receipt exactly as instructed. When we went to redeem it, "Dominic" refused again. The male employee then suddenly claimed he never told us that and that he hadn't even been at the register when we ordered, despite having said it to our faces minutes earlier. We asked to simply return the food and get a refund instead, since we'd only bought it based on his instructions. They refused that too. A female employee then came over and repeated the same refusal, even though we had done exactly what we were told to do. When we said we were calling corporate right there in the store, "Dominic" walked out and drove off before we could even finish the call. No one on staff was wearing a name tag, so we only have his self-given first name, plus photos of him and the female employee, taken because we suspected this was exactly the kind of runaround we'd need proof of. We've filed a formal complaint with McDonald's corporate and are waiting on a response. In two and a half decades of eating at McDonald's, I've never seen a location's own "manager" flee the building rather than deal with a legitimate complaint.

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McDonald's - Also pulled this beautiful card. PSA10

Also pulled this beautiful card. PSA10

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Madtown Chicken N' Fish - seafood - Updated November 2026

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