I stopped into the Road Ranger on Shirland Avenue, South Beloit, IL today and was met with the most…read moreincompetent, appalling lack of customer service that I have ever experienced. When I pulled in to fill up my truck, I caught a glimpse of a sign near the pumps that said: "$0.69 cup of coffee with a fill-up!" Since all the pumps are pre-pay, I swiped my credit card and began pumping the fuel. I walked into the store to get a cup of coffee. I asked the cashier about the details of the offer. She stated that the offer was for a 16 oz or 20 oz drink with a fill-up. I then went to the self-serve coffee bar and selected a 20 oz cup and filled it with coffee. When I returned to the register, the attendant was conversing loudly (while eating her Cheetos and dip from a hot dog tray) with two other employees about 15' away. She was asking what 4-digit code was required to ring up my sale. Then she noticed my cup and said rudely "That is a 20 oz cup and the special is for a 16 oz cup." I reminded her that only moments ago, she was the one who informed me of the special offer and quoted the drink sizes. She then clarified that the 20 oz was for a fountain drink and not coffee. I expressed my frustration and she said I would have to return to the coffee bar and obtain a 16 oz cup and pour my coffee into THAT cup to qualify for the $0.69 cent offer. (Yes, I, too was bewildered at this ridiculous statement and request of me, the customer). I then did as she had requested after telling her how foolish this "procedure" was. Upon returning to the register and now having to wait in line behind 2 other customers, the same cashier then said "Which pump did you use to fill up?" I pointed to my vehicle since I was unfamiliar with the pump numbering system. She then said, "This is REALLY going to make you mad.....You have to go out there and hang up the pump so I can see how much fuel you got." Are you kidding me? Are these the type of people that are hired at Road Ranger to interact with paying customers? Meanwhile, the other two employees (one of whom I assume was a manager) stayed about 15 feet away, behind the wall and never tried to rectify the situation. I can not believe the level of complete ineptness, incompetence, rudeness and foolishness that I was met with today while attempting to buy a cup of coffee!

The second shift crew at this location is amazing. They always remember my cigs and are friendly,…read moreupbeat, and helpful. However the woman who works first shift with glasses is as rude as they come. Could care less about customers and treats you this way. Many of the other cashiers are ghetto and are just there for the paycheck. The outside is always a mess, pumps dirty and use nasty brown water in the washer fluid buckets. I've been going here for 12 years almost daily and will only go after 3pm because that is when this store is running best.

They remodeled the entire store it's bigger it's better it's got better food better coffee better…read moreeverything

Today I was nearly stuck because I went across the street to use an air compressor and it was…read moremalfunctioning and let all the air out of my tire. It's winter time and my tire was already severely low so I limped my car over to Speedway and Destiny and April went out of their way during a busy day to assist me with getting my tire refilled. They found an attachment for the air pump and I was on my way. It's things like this and good employees that really boost any company. Thank you two so much.

Came in to buy a couple of alcohol beverages and the clerks told me they couldn't sell them because…read more"they aren't in our system". Super odd when I've bought these at this location before, but whatever I guess ... so I bought the same item but in a different flavor which oddly WAS in the system. I asked why they couldn't just sell me the other flavor since it's the same price and they said they aren't allowed. Okay ... fine I guess ... so take it off the shelf. Which is why I suggested "hey, you guys should take that off the shelf then, there's a whole row of it" the lady clerks response was "AS I SAID, we aren't allowed to touch it so we can't take it off the shelf" her attitude is why I'm writing this review. Why am I being treated like shit cuz of your lack of common sense? As I walked out they laughed at me ... huh ? Unreal.

The gal that works the morning shift (around 6-730am weekdays she's always there....wears thick…read morelipstick and has curly dark hair) is ALWAYS on her cell phone, the coffee and cappacino machines are RARELY on and or working. If you have to ask her a question, in regards to the coffee, she gets irritated and says "sorry" and does NOTHING to remedy the situation. This hasn't happened just once, its every day. LIKE TODAY no coffee and i even said something and she literally ignored me. literally Please hire someone new or retrain her and ban cellphones because she is more concerned about who she is talking to on her phone rather than the customer

If you're in a hurry don't go here. The service sucks. I really didn't want to give them any stars…read more The employees are extremely slow.

Love the self check out at this location. The restrooms were very clean and well maintained…read more Plenty of truck parking in the back. The staff here is very nice and welcoming to customers. They have a large selection of snacks and beverages.

I stopped here yesterday to gas up on my way to Pearl Lake Beach. I went inside the store and saw…read morethat pizzas were coming out of the oven piping hot and smelling very good. So I bought a slice of pizza and it was delicious. The place was exceptionally clean and well lit, and the employees well very friendly and efficient. Five stars...

When was the last time somebody pumped your gas for you? They do at Gene's! Friendly, hard-working…read morestaff -- right at the pump, spoiling you rotten. And yes -- they clean the windshield! But I drove to Beloit because the gas at Gene's was $4.80!!! It's $5.50 or more around Roscoe/Rockford, IL. The pumps are older, as is the whole facility, old-fashioned, genuinely quaint. You can't use your credit card in the pump. And they do prefer cash. Go to Gene's. Keep this small town, family business going. And enjoy filling your tank, even though the prices are still awful. At Gene's they are less awful.

I have had several repairs done there and Nip is about the best mechanic around. He is fair with…read morehis prices and very understanding to your financial situation. If you need anything done, please take the time to visit him for an estimate. Bruce Austin