I adore this store and the women in who work here. They are incredibly smart and professional as…read morecan be. They have incredible products that I really appreciate especially in a pet store. My cat is a lot healthier because of the help they've given me. The atmosphere is always positive and friendly. I'm so appreciative that they are in this neighborhood.

Excellent little shop. Very inviting and welcoming. For being such a small shop, it is one of the…read morebetter pet stores in Madison! From food to treats and toys it has everything you need for your fur baby :-) Every time I go, I wish I had brought my dog, so she could pick out her own toys! The prices are a tad on the high side, but offers a great selection and there is plenty for almost any price point. Parking is primarily street parking. There are a couple of small parking lots near by, but expect street parking.

Amazing selection of dog and cat food and treats. It's a small space but you'd be amazed by the…read morevariety. There are resident cats at the store, but they still let my puppy come in! She was very curious about the cats. I loved their selection of chews. I had no idea trachea existed, but I got one for my pup and she loved it. I also bought a knee cap and a twisted bully stick for her. I want to come back and try their other dog foods. I know they have mom & pop brands that are reputable.

Totally awesome! Easy to get to. My dog food is always available. Once merchandize is paid for,…read morethe employees carry to your car. Wonderful!

The staff is kind, but the place smells horrendous! And no wonder, cats roaming everywhere and…read morespraying on items. The last time I went (which will also be my LAST time), there was a woman sitting in a chair spooning clam chowder from a can onto the floor while all the cats licked it up straight from the floor. There's GOT to be some health code violations going on in there.

This place is wonderful! Kittens/cats get to riam free instead of like every other place I've been…read moreto where they're trapped in tiny cages. This should be the only 5 star pet store for that reason imo. None of the kittens have ever been 'dirty'. I've been coming to this pet store even before they moved to this location and it's always been a wonderful place. All the cats/kittens have their own personalities, that cannot be blamed on the store. Most of the kittens are very friendly and well socialized. The staff is always friendly and helpful. Keep in mind, this store is small, not a warehouse. They do keep necessities in stock. It's a small business not a large corporation. Some of these reviews have some disconnect with reality. I don't know how this is not rated five stars, it makes me disappointed in humans, for sure. Any animal person wouldn't rate it less than 5.

Debbie is ahhhh-mazing! She has a way with cats. We brought our cat, Rosie, there for grooming…read more Debbie put her at ease and did a great job. Now we bring Nora, who has a totally different personality, and Debbie handles her so well. Debbie teaches the cat and the owner how to work with her to get the job done. The world is a better place with Debbie and Dan in it.

More than 5 !!!! Have been getting my dogs bichon/ bichon mixes (plus fosters) for over 20 yrs. I…read morehave been extremely happy with Deb's grooming and attention to detail. She always brings attention to possible concerns for me watch ie redness around penis, ear problems etc. She listens to me about health concerns ie hearing/vision, temperament ie possible biting or skittishness, how short or long to cut. I'm currently on 4 dogs needing grooming. Deb suggested I try bringing in two at a time. She followed up a few sessions later to see how it was working & whether or not I wanted to go back to bringing all 4 at once again. A few yrs ago, I had an emergency foster needing grooming. I took to Petsmart East. Worse grooming experience! I now watch through their window and watch the groomers.Not the most patient groomers-watch how they tug the leash or push down on the dogs. I found Deb based on a co-worker's recommendation after a horrible experience with now defunct groomer at Noah's Ark. The groomer shaved so close on muzzle he had razor burns! Hopefully Deb will have recommendation when she retires (which I hope is not in the near future)!!

It is ridiculous that I can not sit with my dog while he gets his hair cut at this place anymore…read more I've sat through my dogs haircuts many times at this company and now the owner is trying to say that it is a liability. To sit and watch my dog is a liability? My dog is a support animal and is with me pretty much 24/7. Why would I dump my dog off at this overpriced dirty place and leave him? I thought that this place cared about animals? What a shame!

Reviewing this for when I went in as an event organizer to get a donation:…read more They are incredibly accommodating to non-profits. I run a group who did a raffle and they donated a very generous basket that was a HIT. The employees were kind and I enjoyed chatting with them while I browsed. I ended up buying a salmon treat for my dog. The variety of their store was awesome. Similar to others in the area, but loved to find my dog's favorites. We got a salmon skin roll which she devoured in a minute tops. Apart from this, I've heard great things about their grooming. My best friend uses them for grooming and her poms love it. A great little shop and close to home. You can't beat it!

Reptile Rapture is a one-stop shop for all things exotic pets. They recently expanded their store,…read moreand now there are twice as many options to browse through! The store is extremely organized, and the reptile and amphibian enclosures are well maintained. The animals all look comfortable and well taken care of. Their arachnid offerings are also always growing - we popped in recently and were happy to see they were selling jumping spiders (audax and regius). The service is superb, with a staff member always available to answer questions or offer assistance with any animals or behind-the-counter items. They offer live crickets and dubia roaches, along with frozen rodents, and other feeder Please consider supporting locally owned businesses like Reptile Rapture over the big pet store chains! You get a level of quality, care, and service that's unmatched.

i love reptiles, and this store is an "okay" place. they have a good variety of decor for habitats…read more the one thing i will say is how badly i feel for the animals. i hope at night they have some sort of alternative for the bigger reptiles. every time i go there, all of the reptiles are trying to escape, banging themselves on walls and scratching at them. they wander back and forth. one time i even noticed a lizard swaying back and forth against the glass, even put my hand in-front of it to block its view to see if it would stop just for it to move to the other side and continue to sway against the glass door which is abnormal behavior. all the animals are held in enclosures too small to be mentally stimulating, and the biggest tortoise they have is always banging its head against the wall to escape. every single time i've been there. now i obviously don't know much about the store and how they treat animals, but as far as i can tell they either need to sell them quickly or get the funding to make them more enriching enclosures. all of the reptiles are going insane. glass enclosures are also frowned upon because they can't really see it, so they are constantly trying to walk forward with no success and they end up confused and stressed.

Greg and Jason are both incredibly helpful. They've been saving people on the isthmus with…read morehardware needs since true value relocated, and I remain ever grateful.

Website and sign on the outer door both say "open at 10 am Sunday" but inner door sign says…read more"closed" and no one answers the phone. I get it--it's hard to hire help, and stuff can happen to what might have been the one owner/employee who was planning to come. But get the right habits--change the website (not difficult), and change the sign.

Brenna was just incredible helping us with our rescue, June. We've had her for a couple years and…read moreshe was always super leash reactive, barking at just about every dog, bike, and skateboard that she saw. After 3 sessions at SMS, June is able to walk with us with no problem. I genuinely wouldn't believe it if you told me she would improve this much a month ago. I can't recommend SMS and Brenna specifically enough!

Fantastic experience. We have a highly, highly energetic 2 year old Wheaton Terrier (Tilly!)…read more During our consultation, Greg took the time to understand our specific goals we had for Tilly's training. He walked thru the training technique and schedule, being sure to answer any questions or concerns we had. We scheduled three, full day trainings - spread over 3 weeks so that we would have practice time in between each lesson. We would drop Tilly off in the AM, pick her up in the afternoon. When we arrived back at the facility, my husband and I had an hour with the trainer and Tilly to walk through what they went over in the day. We also got a "Report Card" after each lesson that highlighted how it went. Super helpful. Brenna trained Tilly on the 1st and 3rd day and Jada trained Tilly on the 2nd day. Each were fantastic and couldn't have been more helpful and knowledgeable. They walked through the training collar process, commands and walking habits. They helped Tilly go from pulling on her harness to complete loose leash walking, how to get into her "Place", how to heal, and how to stay focused while around other distractions (dogs, cars, people, etc). Facilities were clean, well managed. Highly recommend Sit Means Sit, Brenna, Jada and Greg!