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    Mad River Topsoil & Mulch

    4.0 (8 reviews)
    Closed • Closed
    Updated 1 month ago

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    A Brown & Sons Nursery - Our purchase today. We got them all planted that day as well.

    A Brown & Sons Nursery

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    We have purchased MANY trees over the years from Browns and other local nurseries, but our latest…read moreexperience at Browns has not been good. A tree we purchased 10 months ago has not been doing well. It has been properly planted and cared for-even "babied" along-and still not doing well. We are not at all new to tree planting or basic knowledge, so to have this kind of issue is very very rare for us. We have inquired back with Browns 3 times now as to what we can do to help this tree make it, and have gotten zero help or answers this far. We are getting the feeling that they are just waiting for our 1 year from purchase guarantee to pass by so that they can skip their commitment. We do not necessarily want the tree to be replaced, we want their input to know to make this tree thrive better and we are not getting it. Our next tree/shrubs may be coming from someplace else. Update from initial paragraphs above... absolutely zero "customer service" for the tree, and our time ran out. We had to cut it down. $300+ in the burn pile. I very rarely give a business this kind of review, but I honestly feel that this was warranted. We played by all of their retune/customer purchase rules and guidelines, and they did nothing.

    First of all the actual design, making sure the plants are properly placed according to their size…read more Also, when you pay for a professionally done job you assume they'll use quality products. The mulch was so bad I had to replace it the following spring.

    Mad River Topsoil & Mulch - buildingsupplies - Updated September 2026

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