Bought a sub for my car from them as well as had it installed by them. It lasted about a month and a half and then quit working. They told me it would be around $650 for the sale and instalation, it ended up being $800. Instead of the two hour instalation I was also quoted, it took nearly 6 hours. It wasn't even bolted in to the back either....
They wouldn't take the sub back themselves and made me send it back to the manufacturer that they bought it from... So an extra $40 down the drain. I was told they were ordering a replacement, and it ended up taking continuous emails (many ignored) over the course of 9 MONTHS to finally get it.
When I finally did get it, I had to ask them to make sure the new one worked (it didn't). I was then asked to book an appointment for another day yet again to have someone else look at it. Finally got it working.... But not for long.
Now a month after getting the new one.... It's quit working again... Overall extremely unimpressed with the companies customer service. Wasted far too much time having them fix their own mistakes... Perhaps if they took the time to do things properly and with care the first time that this wouldn't have had to occur. read more