I went into this bookstore and asked for some assistance in finding some books for my 90 year old mother. As I am not familiar with the types of books to buy, a kind lady assisted and spent a good amount of time with me to in finding a variety of books. She was so friendly and very helpful and made it a special experience for me. I am excited to give these books to my mom for Christmas. I really appreciated the assistance given to me by the staff at the Mad Hatter Bookstore. Thank you for your kindness and your time to help me find just the right books for my mom. read more

Absolutely fabulous. This is the most organized used book store I've ever seen! No giant piles of unsorted books, everything has its place. The staff were very helpful as well, quick to look up or help look for any book I was looking for. Picked up a good read for a great price and will be back for more. read more

I have never been in the store itself and all dealings have been online, but my latest purchase was fantastic. They had a souvenir-style book available for an excellent price and they shipped it to me here in Ontario for me to give as a birthday present. When the parcel was opened it turned out that it was absolutely pristine and the birthday girl loves it. I will have no hesitation in continuing to buy from the Mad Hatter Book Store. read more

Amazing helpful staff. Store is extremely organized! Well displayed, well lit and good smell in the store. Most old book stores stink, in my opinion. Prices were good too. My favorite part was how AMAZING organized it was. Great work!! read more

We don't live in Kelowna but every time we visit for vacation, we look forward to coming here. Wonderful selection, peaceful cozy vibe, and amazing service. read more

Great selection of Quality books. Helpful and friendly staff. I would recommend them. It is a fine little gem in the heart of Westbank read more

Pretty awful. The stock is disorganized and collected into weird categories. The staff is busy on their cell phones, but if you're looking for anything in particular they have to come and show you where it is because of the disorganization. Way overpriced, dusty, not much but best-sellers. And in 15 minutes I heard two pieces of literary misinformation from the staff; one merely ignorant, one egregious. I don't get the feeling these people like books at all. Plus, on the same day that Alana and Charlene posted illiterate glowing reviews below, someone from the store sent me a rude note telling me that I was wrong, they're not on their cell phones -- which I saw with my own eyes -- and everything is super organized and not dusty at all. Well, Alana may "defiantly" go back, but I definitely won't, and I don't recommend you do either -- nor would I recommend you pay much attention to Alana's and Charlene's reviews. read more